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Farfetch.com / would never recommend them to a friend

The jeans I ordered arrived in quick time and I had no issues with ordering. However, they did not fit and I am now in a return loop emailing with customer service.

There is some process by which you are supposed to click on the 'return' button get an RMA # from 'my account' section on the site. Well, there is no such 'return' button on their website, or if it is there it is not an active link. Also, they are only available Monday-Friday for customer service and one apparently only has 5 days from receiving the order to return it with the unobtainable RMA #.

Not thrilled thus far and hoping that they will find a way for me to return the purchase and be credited for it. I won't shop with them again and would never recommend them to a friend.

Sk
Jan 02, 2013

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