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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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D
9:57 am EDT
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Family Dollar building materials left behind

I have contacted this company several times through their website complaining about the building materials left behind on our church property in Kansas City. When store #11841 was built, the soil erosion stray bales have been left behind on our property and we cannot mow the grass. We will soon be cited by the city for tall weeds because of family Dollar. Evidently they do not care about their neighbors.
They also have a fence that has been knocked down and is on our property.
I wish they hadn't built in our neighborhood.

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Update by dritt101
Jul 30, 2018 10:27 am EDT

I didn't want to alert the city about the problem because they would have cited us for the tall weeds. They do not care for excuses like "It's not our fault".
I wrote the company again and got ahold of someone who can and did do something about the problem. The problem has been fixed.

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12:22 pm EDT
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Family Dollar hiring

My grand daughter was turn down on an application near my home. I understand why ? But if your HR would take the time to find out the real reason then i would n't e mailng. Brandi Cruz has lost her mother and brother and is only be trying to find a decent job. Yes she be has a felony record but only because she was provoke in doing what her Crack Head father girl friend said to her about her mother dying of breast cancer. She hit her with the car. IAM retired/disabled from Maricopa County and serving 2 1/2 yes with a Judicial Officer and as soon as I can present b her case to have it exconerated she needs to get a job my. So please reconsider she's my only grand child and I she's has a son to try supportm

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8:24 pm EDT

Family Dollar service of a managers

The manager/asst. Manager LuAnn Krahn running your store in tomahawk WI has been taking alot of merchandise out of that store without paying for it. I've personally witnessed this. She will also have her relatives come in and she doesn't charge them for everything, and she'll have them at times take her stuff out of the store. I have worked with Ms Krahn in the past, and have personally witnessed her fraudulent ways of time cards, misappropriation of money, and deposits, she is very rude and mean with coworkers. She has even said how she takes things from the store without paying. And the company is to stupid to catch her. I highly recommend you look into her, and keep a close eye on her. Watch your inventory!

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8:08 am EDT

Family Dollar not following return policy

Purchased a prepaid cell phone for $80. When I got home and opened the box the phones screen was broken. I immediately put it back in package. I reviewed the stores return policy and it stand that cell phones would be exchanged. Which was fine with me, I just wanted a working phone that I payed for. I went to the store to exchange the phone and the employee told me I would have to speak with the manager, who was not in at the time. So the worker "face timed" the manager and she said they would not exchange it. I promptly asked for corparspate number or district manager number at which time the manager said I was banned from the store and if I did not leave immediately that she would call the police and have me arrested. This was a very frustrating and embarrassing time. I have heard many complaints from others pertaining to this particular manager. In fact I posted the issue I had on Facebook and the amount of people replying with similar issues and issues of being stalked while shopping and stopped and accused of shoplifting to the point of illegal search of person or personal bag, with no results of any shoplifting.

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7:52 pm EDT

Family Dollar racism

Started working as sales associate in june 2017 at family dollar at wrightsboro road augusta georgia 30909. Was lucky enough to have a most compassionate and humane manager miss areetha worked very hard and started loving my job always at the beck and call of the manager. Worked up till june 8th 2018 almost one year. All of a sudden miss areetha was not with the family dollar any more. A new manager took over and with no fault of mine terminated me. When i asked the reason she told me that i did not come to work when i was scheduled to whereas i never received the schedule. I am 69 years old making my both ends meet by working for few hours at family dollar but this young arrogant manager ruined my life. May god bless her.

Veena bhatia

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3:38 pm EDT
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Family Dollar staff/store

On 06/15/2018, my friend and visited store #05823 in Tobyhanna, PA.. worst experience of my life. nasty, unhelpful employees.. half the items had no prices and the employees don't get up to help.. they stack the shelves in a way where if you pull one thing out, everything else comes toppling out after and falls all over your head, and your feet.. one employee was sprawled out at the end of the aisle sitting taking up so much room, and would not budge, you had to maneuver around her, to try to get around, she would not move for the customers. The cashier snapped at me when I did not realize it was my turn, because she was whispering to the customer in front of me, I told her I had never used the smart coupons before and asked her how, she just seemed angry, arrogant, she had that attitude of, I am better than you and I don't want to be here.. all she had to do was tell me to enter my phone number.. then the manager accused my friend of shoplifting, and when she was completely, utterly 100% wrong, instead of apologizing, she screamed "I LOSE 200$ A DAY" well', maybe if you and your employees did their jobs.. they already have a sign on the door that says 'no duffel bags or backpacks' she then told the cashier, from now on no purses like this, they can leave them at the front with you.. first off, my friend has a normal size woman's purse, and if you ask a woman to trust you with her bag, to go shopping at Family Dollar, you are out of your mind, so if stuff goes missing, too bad for her then? I really think they singled her out because my friend is on the heavy side, and she is on food stamps.. and that is wrong.. if a woman walked in wearing Marc Jacobs and carrying a Louis Vuitton the size of a television, the manager would not have given her a second look, my friend didn't even mind being searched.. it was the lack of respect.. she did it right in the front of the store where everyone could see, and she made sure every inch was checked, she even checked the floor thoroughly to make sure nothing fell.. and then, she couldn't apologize? to scream to a customer about losing 200$? that's her failure, not because of us.. a few of the customers in there that saw it came up to her in the parking lot and she they couldn't believe what they just saw, and how ridiculous it was.. that place is a hazard.. no prices on so much stuff.. my friend had a smart coupon for a Swiffer, once again, no prices on any of them, asked an employee what the price was, her answer was 'i don't know' and walked away. Things falling all over my head, another customer attempted to help me but could not get to me because that employee was still sprawled out on floor, shampoo bottles falling on my feet.. that can actually really hurt someone, i can't even describe how ridiculousy stupid it was stocked..i told my friend, i am sick of things falling on me, and the rudest cashier I have encountered in 20 years, and a nasty manager, who makes a mistake, refuses to suck it up and apologize, and hires these people in the first place.. and the store is a disaster in the first place. Naturally, I did the survey on the receipt and did not hold back, and sadly this is all true, and I also wrote an email to the customer service since you can not talk to an actual person. I remember writing at the end, this can not be the first time you have heard something like this about this location. So it says if you don't hear back within 5 days you won't, naturally I didn't was was upset, so I called, and then I decided to write a Google review, but the ones I read were more interesting.. almost all were one star.. dirty, place smells like urine, filthiest store i have ever been to, nasty employees, these employees walk around like zombies, crappy merchandise and unhelpful mean employees.. how can you be ok with a store having these reviews? thank you

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10:20 pm EDT

Family Dollar customers service

Every time I go in the store 2 girls that work there always have their boyfriends in the store at night for hours. Takes for every for them to go to register to ring you up. It's been going on for weeks. They stand outside and smoke and talk while customers one in the store and they have no ideal what is going on they should be in store helping people.
I will drive to Tell city Indiana instead of using this store unless something is done.

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1:26 pm EDT

Family Dollar the entire staff

I shop at Family Dollar quite often. The staff in the silver mill mall in Milwaukee is out of control. The managers curse out the customers, they fight the customers, play vulgar music in the store, and just give overall poor service. One of the managers posted a status bragging about how they treat the customers. They are always on the phone while assisting customers at the counter. The store manager proclaimed that he has a "relationship" with corporate and that nothing was going to happen to him. This store seriously needs an overhaul.

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8:53 am EDT
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Family Dollar Not allowing my 16 year old brother to come in and shop

I came to speak with the manager Ralph about why he is not allowing my little brother to shop and he tells me because another person stole from his store a month ago but when I asked for proof he tells me I seen it with my eyes I am the proof . No I would like to see a video proof of the incident and he tells me there is none . I spend plenty of money in the store the workers in the store know me but I tell my brother to come buy a speaker and they get all in his face yelling at him that he can't be in the store. I am pissed. I will never shop at this store ever again the manager is a [censored]! The. He tells me I'm not arguing with you . Why because you know I'm right ? Family dollar on 13th street in st.cloud Florida.

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7:09 pm EDT
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Family Dollar car was towed within 5 minutes of being in store

Parked car in handicap forgot to put up sticker. My husband, who is 81 years old and sick, just came from the doctors office. He wanted to stop and get a folder to write down his medical records. The car was towed away within minutes of our leaving the car. No sign indicating that it would be towed, maybe if there was a sign it would of reminded me to put up the sticker, told by the tow company that it is in the store. What good is that if you are in the store and find that the car is being towed. It costed us 350 dollars, which is a lot for people on fixed income. Plus, his oxygen was in the car, which he needed he didn't take it with him into the store since it would only be a few minutes. I can say I will never shop at the spring mall every again or a family Dollar store.

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6:43 pm EDT

Family Dollar iphone cable charger

I purchased a Itex usb charger today. When I l tried to use the product it would not charge my phone. I then went back to the same store and same clerk Carol was there. I told her that the product does not work and I wanted my money back. She said that I can't get my back that I have to exchange it. I then asked her to where that policy is on my receipt? She pointed out some wording next to the register. I then responded that I don't go around reading everything in the store. I did not raise my voice nor did I say anything disrespectful. Carol took the items off of the counter I was purchasing and told me to leave. I have never been disrespected like by an employee of any merchant. Now I have a product that I paid for with my hard earned money and don't have the product that needed to purchase for my daughters card. I get that people have bad days but that's no excuse to ever disrespect someone. If I don't hear back from someone in low the company is going to handle this matter I will go to our community Facebook page with thousands of members to let them know exactly what happened to me.

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2:48 pm EDT

Family Dollar filthy mess of the store, rudeness of the employees

You cannot push a buggy around the store, much less a stroller (which is how I usually had to carry around my high needs child), and the store (in Amite, Louisiana) doesn't even have buggies! The employees - except for a couple - are very "hood rude" and extremely discriminatory towards customers! Family dollar, anywhere that I've been in the last 8yrs or so, I would not suggest giving your business to, except in emergency.

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3:21 pm EDT

Family Dollar claims to be management @huntsville store #11045

Walk and shop in this store almost daily at the checkout today very rudely stopped and asked to look into my purse. Only going down two isles and stright to checkout with three food items i wanted to say no. But i let the rude ladt claiming to be a manager. I call racism, there arw tons of other people in that store not white and were not bothered at all. She didnt even apologize after she saw she was very wrong on her assumptions that i had been opening packages in her restroom. Had not been in her restroom at all this day. Ive only ever been into this store with money and usually am straight to the cooler for gatorades and right back out.
Something needs to be done about this. Had i have been her color or using ebt im sure this would not have happened at all.
I do wish now id told her no or that i wanted an apology once she sae she was wrong.
Very unprofessional!

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9:21 am EDT

Family Dollar the store itself

I went into a Family dollar store and could not even shop because the store was disgustingly in a mess. Trash on the floors, buggies blocking the isles, product needing to be put up. I cant believe that corporate would be ok with a store looking like this. There was one person working and she was overwhelmed at the mess she had walked into. I doubt I will go back to that store to shop. Sulphur Springs, Texas

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2:27 pm EDT

Family Dollar service

:This is by far the worst I've experienced. I had walk down to family dollar with my son in a stroller and the lady had told me no stroller which I don't understand that there is no sign showing it.. She said it again really rude after i heard her the first Then she had her daughter who I have seen there multiple time helping out dealing with customers. Who looks like she is about 8 or 9 years old who ran up to me to tell me no strollers .. This little girl shouldn't be in the store she is there almost everyday and everytime I go which is a lot. If you can have a cart that has wheels why can't you have a stroller... Please I hope something gets done

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9:25 pm EDT

Family Dollar customer services

Store 07057 chicago illinois
On 6-13-2018 purchased $116.00 worth of merchandise. I had a problem with my debit card so I had to return to my house to retrieve cash. (reason i'm telling you this will come shortly)
When I return home I looked over my purchase. I noticed I had been over charged 3 different items one extra time. I returned the next day to show the cleck the mistake. (it was a cleck that was there when I was) I told him what had happened. He told me I would have to come back the next day. He had to look at the video. I said "ok what about now". He then went on to say well I don't know about you. You had to leave and go get the money because your debit card didn't work. Really it $6.00. I really like family dollar. I live in one of the worst areas I chicago there's not alto to shop at. When I was leaving I hear him say to a customer sure because she white I should bereave her?. The area is 98.9 percent black. I have enough problems around there. Then to go in a family dollar store and to have there to sad!. I don't want anyone to lose there job but some good training?,
Please help the both of us!
Thank you, donna walsh
[protected]

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10:48 am EDT
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Family Dollar service

I use to shop at family dollar store in modesto ca until my sister was kicked out they also kicked me out just for being related to her! I will take legal action! I was kicked out for nor reason kiko and maria yelled at me said don't come back in store again! My sister said why was she kicked out they said because she laid a price of toilet paper down on counter I found out she accidentally dropped it she was in hurry to go to bathroom she had to go home the store doesn't have a bathroom

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Update by Lea California
Jun 15, 2018 3:46 pm EDT

This complaint is now removed by choice I don't want post anymore unless it's necessary

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2:40 pm EDT

Family Dollar cashier or manager on duty

Today my boyfriend and I had some time to kill so we stopped in carrying our coffee and our baby. We were stopped before we even came in the door and were kicked out because of our drinks. If it's such a big deal that you have to be so rude, maybe there should be a sign on the door. Or if there is a sign, maybe make it more noticeable because I saw nothing. I even looked after we were kicked out. We packed the baby up and took our business elsewhere, to the dollar general down the road, since the people there don't point you out and embarrass you. I think next time, this situation should be handled differently. And maybe look in to a noticeable sign, since people like me tend to follow rules when the rules are known.

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10:01 pm EDT
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Family Dollar comportamiento no etico

Hoy 12 de Junio de 2018 a las 8:30 pm fue mi mama a la tienda de 1908 Old Port Isabel Road Family Dollar. Queria hacer una compra de un Body Wash que iba a salir a un dollar. La compra si paso, marcaba en la pantalla a pagar un dollar pero la cajera la cancelo y borro la compra. Voltio la cabeza en una forma que ofendio a mi Madre por lo que le pidio que no fuera grosera. La cajera que segun es la manejante Cinthia empezo a gritarle y le falto al respeto al frente de todos. No es corecto que la insulten y menos que hagan sentir a un cliente de esta forma. Esta es discriminacion, hiso a mi mama llorar y todo por un Body Wash. No entendio por que la ofenden por usar un especial de la applicacion de su tienda. Preguntaron de donde lo saco y la culparon. No dan ganas de regresar a su tienda si sus empleados van a demostrar este comportamiento. Nunca se disculpo y ni la otra trabajadora ayudo. Seria de gran ayuda que algo se haga por esta gran molestia. No ha sido la primera vez que no aceptan cupones. No trabajan los cupones en Brownsville Texas y el sistema nunca trabaja segun los trabajadores.
Attentamente: Amy Mireles hija de Brenda Castellanos su numero es [protected].

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Update by Brownie07
Jun 13, 2018 12:48 am EDT

Borrar esto no puedo borrarlo y yo no lo escribi

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1:51 pm EDT
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Family Dollar rugged usb cable

I purchased this usb cable and when we went to pull the cable out of the PS4 charging station it came apart. I tried to return this with a receipt and she would not accept it. It is only $5 but I spend a lot of money weekly in this store and was embarrassed by her reaction and acted like it was my fault it was broken! She said that is the best one they sell and opened another box and pulled on the cord to show me. If it was that "rugged" why did it break? I didn't argue with her and just left. She is never in a good mood and it's unrasy for me to purchase there because she always acts put out. Just thought you should know. Store number 02913.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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