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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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5:40 pm EDT
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Family Dollar closing to put up stock

Why are you closing during the day ..just to put up stock, very inconvenient.
Twice now I have gone to get something at 3 or 4 in the afternoon and Dollar General in Walnut Ridge, AR was closed.
I love going in to our Walnut Ridge but this closing in the middle of the day is not very business like
Is this a new policy? If so I will not go in any more.

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Update by Townie72433
Oct 20, 2018 5:40 pm EDT

Family Dollar, not Dollar General

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4:38 pm EDT
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Family Dollar why isn't family dollar more diabetic friendly?

Why doesn't Family Dollar have more choices for diabetics? Need more variety of diet sodas and teas. Sugar free candies and products would be a pleasant addition to the store. Please think about offering more choices for diabetics. We would definitely buy more products from your store it offered. Thank you very much for your consideration and time.

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11:30 pm EDT
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Family Dollar exchange/return policy

I purchased a part ofpants removed tag and turns out pants are to big. Was told I need tag in order to return. I have receipt and I just want to exchange for size. Ive been shopping at family dollar for years and never had any problems with returns. Hell I even worked at the n. Wildwood nj location for 6 years and we took clothes back with no tags. This is bull I want my exchange done asap.
Receipt # [protected] store # 01385 I believe it says

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2:14 pm EDT
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Family Dollar lost wallet

On 10/16/18 I went family Dollar Store on 79th and Yates I got to the counter to pay for my merchants with my wallet in my hand i thought I put my wallet back in my purse cause I decided to pay with my debt card after I left the store went to another store and realized I didn't have my wallet in went back to family Dollar Store when I walk in the cashiers and Manger stand behind the counter i ask did they fine a wallet ? The Manger respond yes my response was thank you Jesus, the manager says there was no ID I says I know only cash and personal cards. Manager say that what they got the cash out I got my wallet and left it want to know if yall can run camera and see if the worker there got my cash because I'm a regular customer there i will be at peace if a customer got it thanks in advance...
Emma king
Chicago ILLINOIS

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3:54 pm EDT
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Family Dollar associate refused to exchange family wellness brand ibuprofen.

I had recently purchased your brand ibuprofen for my sick child only to get home and open it and while pouring it into the medicine cup noticed it was chunky like as it poured. I didn't give it to my daughter. Although the expiration date was still good, I went today to exchange it for the same product and was refused by the customer service associate. She was very rude and I told her to just trash it and I'll take my business elsewhere. I work in customer service and know this isn't how it shouldn't have been handled. My husband and I are usually in the South Cobb location a few days a week because it's convenient but as of today, my family will no longer patronage family dollar stores.

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FDSM3515
, US
Aug 24, 2020 10:44 pm EDT

That ibuprofen was recalled a few weeks after this post too..

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George Texstel
, US
Aug 27, 2019 6:35 pm EDT

I am a loyal customer, but if I am EVER treated badly over defective merchandise, I'll blast it all over the internet and the BBB.

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FDSM3515
, US
Dec 12, 2018 8:39 pm EST

MOST family dollar brand items have a guarantee label on them, WITH a receipt you should be able to return or exchange the item with no fuss. It can be a little inconvenient for the associate but its our job to uphold company policies

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11:11 pm EDT
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Family Dollar 5month old product

Hey my name is LaToya McDonald my husband purchased breakfast for our 5 children Saturday morning. Which was cereal and milk had I not gotten a bowl I would have never known those cereal was old. All of my children consume these cereal including me😤😤😤😤😤 this not the first time I have had to take product back to this some store that was outdated. Not cool😡😡😡 I

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8:29 am EDT
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Family Dollar frying pan

I purchased a 3 piece set of frying pans, the first time I used it the heat burned a hole right through the center of it. I did not save my receipt and the familydollarstore in Sparks NV would not return it without the receipt, which I understand and no store credit. I just don't understand this way of business i buy something that potentially could have set my house on fire and is totally defective and i cant return it? Its only a $10 item which should be taken off the shelf so no one gets hurt. Thank you Shellie

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9:54 pm EDT

Family Dollar extreme unethical behavior

It is now 10:05 pm eastern time. I walked into family dollar aproximatley 5 minutes b4 closing.
Just to grab 3 or four cases of peel and stick tile. Mind you.. Lights are on door is unlocked and in was greeted with "we close in two minutes", then then under her breath after I said I will be done in two minutes"$he mumbles" sure [censored]".
So I continued to walk to the back of the store where I remember the tiles being located.
They must have been moved because I looked around for a minute or so and was stoped by a yell. Coming from the front of the store." the register is closed sorry you have to go"
I raised my voice so she could hear me and said" excuse me I did walk in when the store was open right?"she replied back with"I have no idea what you just said but we are closed"you can't buy anything.
So I said to myself screw this, i'm being treated so poorly and being so disrespected for no reason to a point where i'm making a complaint.
When I have never done this before. This is how mad I am but wait. It gets even worste.
As i'm approaching the front of the store I said good night and don't worry i'll be making a complaint and I don't need your name either. She replied with its ok I know you" tim""we don't need any news reporters in here anyway"
It hit me like a ton of bricks and I had to calm myself down because of the comment she made. By laughing out loud at it.
It was in reference to a post I made on facebook last night about an incident where there was a car accident with a drunk driver and the street to get home was blocked off. So I used my police scanner app and heard it was an overdose. Turns out it was a different call. I was imeidietly blasted with a reply from who I know could be this family dollar employee, saying everyone always jumps to conclusions saying it's an overdose. It was along those terms. Another comment was from a male who posted a picture of a car accident which was what I thought was an overdose. He said" go to bed bro that's why your not a news reporter". I just let it go and blocked him on fb.
I ended up forgetting all about it till tonight when this extremely rude disrespectful and unethical employee said what she said. I'm became so angry that i'm typing this to inform the higher ups in the company that i'm a 33 year resident a minute from this store i
On north mainin street in fall river mass and have been a customer along with my family since this store was even a thought in anyone's mind. So yes I am still in front of the store typing this when I could be doing other things. I feel it is more important that you are informed of the way this employee is acting out in rage in your store towards customers.

Me out of all people understand that its late and she wanted to go home. Im a sales manager at a dealership. I know how it is. But if someone drives on my lot 5 minutes before before close they in no way shape or form be treated the way I was just treated. As long as this person is here I will not step into a family dollar again. 1 problem I 2 decades. Thats what it took.
Thank you for your time and all the best
Timothy leonardo

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8:31 pm EDT
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Family Dollar poor, unfair treatment and wrongly accused

Me and my wife we were out shopping out in Athens at one of your stores and the place was completely trashed stock everywhere open packages of stolen stock everywhere. While I was on one of the Isles looking at the toys for my grandbaby I noticed there was like a block of cheese sitting on one of the shelves as well I see the manager walked by she's looking at me she flipped out because the aisle was trashed and I said yes ma'am I walked into this and this is how it was and she interned says no it was not I was here since this morning and it was not like this I said ma'am you're not trying to blame me are you I have nothing to do with this I'm having a hard time moving around this but I didn't do it. As me and my wife continue to shop we can hear her just fussing up a storm cussing things being thrown just loud and yes I did speak with one of the other employees by saying I'm hoping she's not expecting to blame me for this of some of this I'll mess that's she saw me on and he proceeded to tell me why you just got to learn to let it go I'm not going to let it go when I'm a customer and you belligerently accuse me I'm making a mess I just continued on my shopping with my wife. So obviously it took 3 hours and me and my wife were confronted by three officers because she called them and thought we were suspicious and they're trying to accuse us of stealing .The officers were rude no fairness brushed us off and was told to leave. I'll admit I had paint brushes on me, with all confusion I walked out with them not knowing until officer said somthing, I said oh im sorry pleaase give them to my wife so she can pay for them...honest mistake .Overall we spent over 100 dollars and were told never to come back again .My wife so upset she called off of work, her boss said its ok just take time for your self. Manager didnt want to press charges but me and my wife want to press charges. Is this how a company treats all customers? Me and my wife are wanting to seek compinsation of wrongly accused, mistreatment and defamation of character. Me and my wife are in are above 45 range, work hard and have a clean record . This situation has blown my mind. We would like to resolve this peacefully. Store #00103 335 N avenue, Athens, Ga

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8:14 pm EDT
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Family Dollar discrimination/ gender/ assumption

On my way from work I decided to stop at the family dollar located at 13817 s post oak rd. Houston, tx 77045 for a few items. Do to me making my travels on a Moped/ Scooter I have to carry a backpack with all my personal things. As I walked in the store I was immediately stopped and was told to leave my belongings. I question why and was told because people still. I told the young lady about where are your signs stating you are not aloud to bring in a carrying bag and I was told there are none. So then I question do you just assume everyone carrying a bag is about to steal something. She responded yes. I question why do you have cameras and why you allow women to walk in with huge hand bags and do not assume they want steal. She replied that I was not a woman so I can't keep my bag on me as I shopped. The young lady was very rude and claimed she was following corporate policy. If this is true why you don't have signs outside the door and inside stating if you are not a female you are not allowed to walk in with any bag of any kind if you are not a female. I was embarrassed and insulted by your staff and will be looking into a lawsuit for discrimination. I have photos of the inside and out of no such rules or policies lay in place.

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2:58 pm EDT

Family Dollar hiring practices at your new london ct location on 48 ocean ave

Im going to get right to the point, I have shopped at your family dollar store on ocean ave for over 15 years and have had no issues with the store I just decided not to shop there any more for the following reason about 5 or 6 years ago I believe its been that long a new manager took over the store which happens to be hispanic I have no issue with that this is a very diverse area the reason for me mentioning her ethnicity brings me too the complaint I have, your store has always been racial diverse at this location it is located in a racially diverse area, your managers hiring practices i'm questioning since she has been manager she has not hired any EuropeansAfricanAmericansChinese nothing but hispanics whenever the hiring sign is posted I know for a fact the young people as well as some older people have applied and this is over the time frame she has been managing the store she will not hire she will only give Hispanics a job if you walk in your store day and night that's all that is employeed at this location they are rude will not even greet you if your not Hispanic will speak inSpanish when you have English speaking customers not because they cant its because they are rude.It got too a point where a few people would apply that had a lot of experience in retail and cashiering not because they really wanted the job but too try to prove what we were thinking about her hiring practices wrong well to me she proved us right I need someone too explain to me how over 15 years you would have all ethnic backgrounds working together in this store and since she has become manager nobody other then Hispanic.I think a representative from your company should stop in un announced and go over the records to see who she has had working for her since she has been at this store, send in a secret shopper see how they are on the floor working and talking on cell phones or they don't greet you. As for me i'm done at this story and i will advise people in my community too spend their money else where they have dollar generals and family dollar maybe you own them too but ocean ave family dollar needs too be examined closely.

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8:08 am EDT
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Family Dollar return policy not displayed, on receipt or communicated to customer

On 10/12/18, I went to family dollar on peters creek pwy in winston salem, nc to purchase a cd player. When I got home, I realized I did not need it and I never opened the box! On 10/14/18, I went to return it to the family dollar near my house on mlk jr drive. The cashier tried to refund me but the computer told her I had to take it to the store I bought it from. Does not make sense they are all the same store but any way. I drove all the way across town to the peters creek pwy location and the cashier said he could not refund me but I can exchange it for anything in the store (items or item). I told him there was nothing on the receipt explaining the return policy, nothing displayed and not communicated. He then pointed to the very small print glued sticker that was all wrinkled and hard to read that was on the countertop and said it is right there. I said can't nobody read that and also you need to tell people to read it and before that, get an update nicer looking policy post. I still did not see where it said electronics are not returnable. The line was very long and people were waiting so I asked for the manager so that he could ring up the other people. The manager has a very nasty attitude and argued with me about the policy. I told her paid with my mastercard, not cash, the box not opened, nothing on receipt, store walls, door and anything explaining the policy. I told then to give me store credit (which I try not to shop there) and she said she couldn't. She said has to swap it out for another item just like it! What? I told her what the cashier said and she yelled at him for telling me I could get store credit or exchange it for other items in the store. I was so frustrated and angry. Sthe told me to call corporate office. So far, no result. This can't be legal. I will never shop there again!

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7:27 pm EDT
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Family Dollar workers treatment of paying customers

I was just at the Family Dollar located on Pratt St in Mount Clare Junction and was completely insulted by a worker. A colored male worker was mopping the floors as I was shopping with my children and other shoppers were walking over the floors as well. I was the only person to be singled out as I was the only white person in the store. The employee screamed at me "Exscuse me! Did you not see the damn wet floor sign?!" I said I had not seen them and stepped over to a dry patch. He then screamed, "Are you serious, THIS ISLE IS CLOSED!" Then proceeds to follow me around the store giving me dirty looks. Every person in the store heard him yelling at me even though he was only a few feet from where I was standing. So of course everyone was staring at me like I stole something! My children even heard it from 3 isles away. My husband was already accused of stealing by the same employee some time back. So my family will no longer be shopping at Family Dollar locations if this is the way that we get treated! I was completely embarrassed and it felt like a racial thing because there were other colored women walking in the same isles and nothing was said to them. The floors that the man was so adamant about being stepped on were not even mopped properly to begin with and there were no signs saying the isles were closed, just that the floors were wet. I am going to be contacting my lawyer in the morning to see what I can do to ensure that this employee is dealt with.

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1:57 pm EDT

Family Dollar employee

Well, I been complaining about the managers at the store receiving phone calls from a man to but their nasty body fluids on my food & products. I notice that everytime I come in the store the food it seemed closed but when you hear the managers talking what items they spit in right in face it makes you want to throw the item in their face. I ask them did you just say you spat in my item of course they denied it. I guess all my report go the the manager of the local store because they still at it. The camera was turned off the rebooted to make it appear like they were doing their job. I also have to hear other people talking about them spitting in my products to might be the reason business is very slow opening up people thing concealing back like its nothing wrong and argue with you whenever you do a return I want my money back not a gift card. Next I'm going to the police this a criminal offense this been happening over a period of time I'm sure I should have hard evidence on how I tried to resolve this without the police but i t became a habit for them. Watch out Corsicana family dollar on 7th Are gross.

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12:24 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar entire purchase of $56.87 made at the dollar store #5287 in myrtle beach, sc, on sunday, october 14 at 9:54am

Today, October 14, 2018 is Customer Appreciation Day at the Dollar Store. Both myself and my husband are senior citizens and living on a fixed income.

I have been shopping at the Dollar Store for 20 years at the Dollar Stores in various states that I have lived or visited.

When I visited the Dollar Tree Store #5287, today, located at 700 South Kings Highway, Myrtle Beach, SC 29577, I saw a SIGN sitting on a Table nicely set up, advertising a promotion of 10% Off OFF TODAY for CUSTOMER APPRECIATION DAY on all purchases of $10 or more. I had 53 items in my cart which would total $53.00.

I spent at least an hour in the Store getting items in order to take advantage of the 10% discount. When the Cashier rang up my items and totaled everything I asked her whether she took off the 10% discount, she hesitated at first, looked at me and said, where is your 10% coupon? I had no idea that I needed a coupon. NO WHERE ON THE SIGN DID IT STATE THAT I NEEDED TO HAVE A 10% DISCOUNT COUPON! THAT IS FALSE ADVERTISEMENT!

Then the Assistant Store Manager, KAREN, said that there is nothing that she can do. There were also lots of balloons on the table where the poster was sitting, that said, "YOU'RE SO SPECIAL" . I asked her how "SPECIAL" could I be, when she refused to give me the discount, and treated me "like dirt". I had no idea that I needed a coupon, BECAUSE NO WHERE ON THE SIGN DID IT STATE THAT I NEEDED A COUPON TO GET THE 10% DISCOUNT!"

I have been a loyal customer of the Dollar Store for 20 years, and to be treated like this is VERY DEMEANING and CONDESCENDING! I truly felt that I was being discriminated against.

I am attaching several photos taken at the Dollar Store of the Table that was set up at the front of the Store.

I will be most appreciative, If you will review my case and refund me a check for the 10% Customer Appreciation Discount of $5.30, mailed to my below address. Or a Credit will be acceptable also, because I will continue to shop at the Dollar Store.

My husband and I will continue to shop at the Dollar Store because it is mine and my husband's favorite store at which to shop. WE ABSOLUTELY LOVE THE DOLLAR STORE!

THANK YOU FOR YOUR CONSIDERATION.

A Very loyal Dollar Store Customer:
Marie Collison
1573 Brookgreen Drive
Myrtle Beach, SC 29577
(Home) [protected]
(Cell) [protected]

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6:37 pm EDT
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Family Dollar employée

Well I live right around the corner from the Family Dollar on Seminola and Casselberry and when I walked in more than once in the past 4 weeks I buy the generic Nine Lives dry cat food for feral cats every time I have gone there to pick it up there is bugs coming out of all the bags I just left there it is 7:30 in the evening Saturday night the date is October 3rdWell I live right around the corner from the Family Dollar on Seminola and Casselberry and when I walked in more than once in the past 4 weeks I buy the generic Nine Lives dry cat food for feral cats every time I have gone there to pick it up there is bugs coming out of all the bags I just left there it is 7:30 in the evening Saturday night the date is October 3rd I complain to an employee by the name of Dave that there are bugs coming out of all the huge bags of cat food and there's holes in all of them and he said oh well there is nothing he could do about it call corporate well I said you should not be having them on the shelves he said corporate will not let him remove them now I have been in that store since the day you guys opened and when you have products that have bugs and worms in them flying all over the shelves in the bags and he's telling me he don't care he ain't removing it guess what he needs to be fired

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10:48 am EDT
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Family Dollar digital coupons not being taken off my purchases;

This is the 3rd or 4th time that my digital coupons have not been applied to my purchases. The cashier(s) seem to have no idea why. It's at least $20 in coupons that I have missed out on when I have clipped them and shown them in my clipped coupons to the cashier(s). Still they can't seem to understand as to why. What is going to be done to make this right with me as a returning frequent customer?
Michelle Satterfield

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3:23 pm EDT
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Family Dollar assistant manager unprofessionalism

The employee at 1120 red bank rd goose creek SC goes by the name Janine is lazy, rude and very unprofessional. She has non work related injuries that affect the way she works. She has brought her grandson to work several times and sometimes allows him to lay behind the counter while she works her night shift with a sleeping bag and pillow. Also her doctor recently told her to stay off her feet due to one of her veins in her leg rupturing but she disobeyed orders. All she does is sit behind the register on a ladder and doesn't do any work. Also she is always on her personal phone at the register. She gets rude with customers. Many customers have complained to the store manager, however no one has yet to look into the matter.

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11:42 am EDT
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Family Dollar rude cashier

At the wellsville, OH location the woman working at 12:15 on 10/09/2018 refused my service because I came to pay in change for one item. It was $4.29 for a bag of diapers. She claimed it was her choice she didn't have to take it. But I did not see anything where it said there was any rights to refuse service. I then went back in with a $5.29 and purchased the diapers and told her I would be contacting her corporate office.

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3:51 pm EDT

Family Dollar false accusations

I went into the store today with my 6 year old daughter, and when I was ready to pay for my stuff, the cashier by the name of Kristina asked my daughter if she walked in with a headband on... yes! She did I just picked her up from school, you can check your cameras too cause I don't have to or need to steal anything... that's the whole purpose of why I was already paying for my things... there was no need to even ask that question to my six year old... spoke to the manager by the name of Frank, and all he said is she had rights to say that... but only targeted us while there is a lot of other girls in the store with hair things... I will NOT EVER be at your store again you have lost my business... and I will let my friends, and family know as well...

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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Use this comments board to leave complaints and reviews about Family Dollar. Discuss the issues you have had with Family Dollar and work with their customer service team to find a resolution.