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Expedia.ca / bad customer service

1 Canada Review updated:

Here is a copy of the letter I wrote to customer relations;

I can not believe the horrible service I have received from expedia. Ca customer service!! I am absolutely appalled! Not only does expedia needmore phone agents but it is about time they better train the staff!

I waited on hold for 2 hours on friday november 16 2007 after receiving an urgent email regarding a flight cancellation. I was told the system had crashed and a debra promise me that someone would call me back on saturday nov 17 2007 between 9am pst-12pm pst - I waited and no call-backs!! On
Sunday nov 18 2007 I called again and spoke to a male rep who told me that he couldn't help me and I would need to be transferred again - when I asked about the wait time - he told me he didn't know!! I also told him I was to get a call back on saturday and no one called - he said that is not expedia
Policy - they do no make outbound calls - I was extremely frustrated - I asked for his name he refused and then I asked for his supervisor's name - he had the nerve to tell me for privacy issues he couldn't tell me!!! Ok - I have called many call centres and I have never heard of any such
Nonsense!! Again after waiting 2 hours I finally spoke to a cordell. She told she couldn't help me either since frontier
Airlines was closed and she could call me back on tuesday nov 20 2007 - I told her I don't have time to wait for calls anymore - I was just told by the previous rep no outgoing calls were made & I have to believe him since no one called me on saturday - she said she would issue a full refund - I said ok - I also told her I wanted my expedia booking fee back and she said no! I told her it was not in my control that the airlines cancelled - she
Said the booking fee in non-refundable - I said if I went on the trip or re-booked - I would have to pay however I am not the one who is cancelling the flight - frontier airlines did - collect the money from them not from me - she said no! I am taking this to media and bbb in ontario... I am also going to blog this entire complaint on my site and facebook for everyone to
Know what a rip off expedia is!!! I have been a long time customer of expedia - a very loyal customer and I can't believe expedia values $27 more than a customer - what a shame!

Ra
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Comments

  • Je
      29th of Jan, 2008
    0 Votes

    ok so i work for expedia and i'm telling you that all you ppl who do not read the rules and or don't care about rules need to shut up. we do all we can but unfortunatly we have to go by the air line rules and they have to be followed by us so sorry but we do our job the way we have to wich means if we have to follow rules so do you sorry

  • Sh
      12th of Aug, 2010
    0 Votes

    I booked a flight through expedia website and needed to make a change to another flight. I was put on hold and waited one hour only to be disconnected. Then I tried for the next 4 hours to get through to someone to change flights and the same thing (for 4 hours) I was using 3 different phone lines to get through. Finally Expedia.com managed to get a hold of someone in canada and we were on the phone to him for an hour but he was unable to find the flight that we needed even though it was one the airline web site. He put us on hold to contact the airline and then we were disconnected once again. I will never go through them ever again and hope that others will check them out before taking a chance.
    Good luck to you if you do.

  • Te
      4th of Mar, 2011
    0 Votes

    Expedia.ca issued a voucher for their mistake, tried using it and it would not let me. Called their service center in India, spoke with an unknown rep who couldn't speak English very well, referred me to her supervisor, gave me his name as Ahmad Saad, real or not, who knows. He gave me the run around and outright lied. Finally gave up after about an hour. Hope this company and all their customer reps go to hell.

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