Eureka Forbes Limited / Poor customer service and no commitment
I bought a Aqua Guard in the month July on Installment Basis under which I gave 1st cheque of Rs 1900.00 and other of Rs 990.00 dated : 2nd of every Month. In August they put u put my 1st ch. but due to some reason that cheque was bounched because my salary didn't get credit due to some reasons. So I called in ur company on 2nd Aug. so that they can send an executive at my place and collect the Amount in cash including the fine for ch. bounce. I made all the payment and that executive told me that u will get ur cheque within 3 days n he gave it in written also . I wait for whole month but i didnt get my cheque back moreover next month they again put it in my bank n i again debited for cheque bounce.
So if i already made the payment in cash why it's again putted in my account n when i call up at your office that person told me that due to account Department's mistake it happened n we are sending your cheque back to u within two days n again same story i called him so many times n still i m in dark that when will i get my cheque back n why should i bear due to ur account Dept. mistake.. I m again debited for Rs 390.00 from my bank. 1st time i bear that fine bcoz it was my mistake but this time i will not leave it as.
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