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Etisalat / Wasel Post Paid Connection / negative balance

United Arab Emirates

I have been using the number [protected] for the last 10 years and I tour extensively across middle east and India.
This is a post paid connection having validity till 1st April 2011 and it had a balance of over AED 300/-
Recently I noticed that the balance has gone into the negative. Its currently indicating AED -561.15
I had spoken to the customer care (on 101) regarding this on 2 occasion (15th Nov 09)
I was told that it was a system error and the amount will be reversed within 24 hrs.
I have not subscribed to any add on service and request you to reverse the negative balance and credit my previous balance of AED 300/-
Rgds
Vinod Nair

Vn

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