Etisalat / my phone # [protected]

dubai, United Arab Emirates

I have been using the postponed no [protected] since some time now,
I was surprised beyond words when I saw that in the Dec 2016 bill I have been charged an amount of 643 Aed as roaming charges !
To my utter surprise let me confirm that in my India travel between 30th Nov and 8 th dec i have not made a call, not even send an sms message let alone anything else .

i have even received any calls from UAE or for that matter any part of the world .

its very very disappointing, i filed a complaint with Etisalat and i got a message that it is closed !!! without any out come ?

when i spoke to the customer care they were more like " you have to pay " you received the services or not is not the matter
and they told that some thing in my cell phone was active and coz of which am charged !!!
my phone was off completely from 3- 8 th of dec still ?

please look into the matter urgent


Jan 9, 2017

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