Etisalat / elife
i have been facing multiple issues with etisalat, starting with false information in regards to TV packages. After my bill went from AED 300 to AED 450, with me not being aware of why there were additional costs i couldn't be able to pay anymore and for this reason they disconnected my internet. Now almost 7 months later i am getting a bill of AED 4200 and a warning that if i do not pay i will face legal charges. i am in shock and looking to file a complaint through a lawyer as for one i have not had internet in my house for months and yet etisalat has been charging me the whole time. there is absolutely no explanation to this and when i made the connection they did not mention anywhere that should i not have internet i will keep paying.
kindly assist as this has come as a shock and i do not have the funds.
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