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[Resolved] Etihad Airways / wrong commitment / unethical behaviour

5 Regina Sk Canada, Canada

Dear Mr. Chairman,

We have booked our eleven tickets for our family for round trip from Regina SK. Canada to Lahore, PK & back almost 4months back.

Our Departure was on 15th November 2016 rom Regina to Toronto & travis flight # EY0140.

We got reserved our seat numbers as Seat 31 for all of our family members.

Once we received our boarding passes, we saw all different seat numbers 2 members at one place, 2 at other like this.

We spoke with your representative who said we have to talk to supervisor once she will be their. We waited & once she was their (A lady dressed up with no name plate) she said she can not help as our seat numbers canceled.
(We are the ticket print outs having seat numbers & than & boarding passes having all different seat numbers.)
Than she passed on comments like you people from PAKISTAN always do like this. Sir. this is an abusive language.

We have been treated so pathetically that no one can imagine. We were travelling with our 8 children who along with us were faced mental torture.

Once we reached Pakistan. I called our travelling agent & asked him to cancel our return tickets where he told that Etihad is not ready for cancellation.

Dear Sir, if you will not honour your commitment than we have the right to cancel & use some other airline.

We will defiantly sue against Etihad Airline once we will be back in Canada, because of wrong commitment & unethical behaviour & mental torture given to our kids & family members.

Meanwhile we will request you to please ask your Representative in Toronto to contact our Travelling agent Mr. Khalid & refund our full money fro return tickets so that we can book some other flight for going back to Canada.

Persons travelled are;

1- Mr. Hameed Asghar Chatha
2- Mrs Memoona Rasool
3- Zahra Hameed - Cild
4- Meerab Hameed - Child
5- Muhammad Ghous - Child
6- Muhammad Youzarsif - Infant
7- Mrs Fizza Rasool
8- Fariha Tippu - Child
9- Aun Muhammad Tippu - Child
10- Taha Muhammad Tippu - Child
11- Hadi Muhammad Tippu - Child

Please do the needful.

Hameed A. Chatha
Regina SK. Canada

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Nov 18, 2016

    Dear Hameed,

    Thank you for coming to our forum today and highlighting this experience to us. It's important to us to review this with our team and have this further investigated. Please send this feedback and your booking details to [protected] and we will get back to our as soon as possible *Gill

Nov 18, 2016

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