[Resolved] Etihad Airways / flight lax-abu dhabi
When I sat in my chair I was next to an overweight man who was half sitting on my side of the seat. There were several spare seats and I asked the flight attendant if I could move. She told me yes and would let me know after takeoff when I could move. Before takeoff several others moved into these seats so I did also. I was asked to return to my designated chair and I asked why the others didn't have to and she just ignored me and told me to stay in my seat.
Later in the flight I asked for Diet Coke, she told me they didn't have any on the trolley. Next time around I asked again (as I thought they had ran out the first time) she very rudely told me 'I have already told you we do not have diet on this flight so don't ask me'. On top of this both Meal times were 'leftover vegitsrian' meals and there were to choices as to what food I would like to eat. It was not an enjoyable flight and the one flight attendant in particular was extremely rude and unkind.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Etihad Airways Customer Care's Response, May 01, 2017
we are sorry you didn't enjoy your experience with us. We thank you for your feedback which we need in order to sensitize our crew. Thank you for this.
If you like to lodge a complaint please forward your feedback including your booking number to [protected]@etihad.ae and we will forward it to our Guest Relations Team. *Ela
More Etihad Airways Complaints & Reviews
- [Resolved] Etihad Airways - booking cancelled not refunded 
- [Resolved] Etihad Airlines - double charging! 
- Etihad Airways - non vegetarian meal served against vegetarian meal 
- Etihad Airlines - flight cancellation 
- [Resolved] Etihad Airways - poor service during flight diversion 
- [Resolved] Etihad Airways - unethical behaviour by staff
- Etihad Airways - service deficiency 
- Etihad Airways - missing baggage
- [Resolved] Etihad Airways - missing baggage
- [Resolved] Etihad Airways - unable to redeem miles