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Etihad Airwaysetihad airways - poor services

I booked ticket for my cousin in etihad airways on jan 21st from MAA, I send email request to etihad airways to update ok to board message, they replied they can't do as surname is appearing first on visa, after that I was trying several times to contact airlines visa department, but they never reply for me. Finally we approach qatar airways with same visa they make it ok to board message and my cousin reached safely doha without any difficulties in immigration at doha and chennai. The problem is with etihad airlines only they are giving very very poor services and responses to their customer, i suggest not to choose this flight. we lost time and money by booking in this airlines, really they are not having any concern of passenger.

Ja
Feb 03, 2015

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