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[Resolved] Etihad Airways / double charge on visa debit charge.

1 Abu Dabi, United Arab Emirates Review updated:

I paid for a ticket with Etihad on their Web site, with a Visa Debit card. They took the payment for the ticket, but two days later they took the same amount again. I rang their customer service, who said it was a glitch, and that my money would be returned in 48 hours. Its now just over a week later and no money has been returned. One of their people who monitors their Facebook page, said that he would look into it. He has now informed me that because I took the flight no money will be refunded. How crazy and answer is that?

  • Resolution statement

    Etihad Airlines did refund me today after 8 days .It had given me a lot of worry but i am just relived to get the money back into my account.

  • Etihad Airways Customer Care's Response, Jan 20, 2016

    Hi anto188
    Thanks for coming to our page and sharing this experience, we would like to help and apologise for any inconvenience caused.

    In order for us to find your correspondence on Facebook, kindly send us your full name and any case reference number you may have. We will take a look at this for you.

    We hope to hear from you soon *GW

  • Etihad Airways Customer Care's Response, Feb 01, 2016

    Fantastic to here anto188. *HE

Jan 18, 2016
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  • An
      21st of Jan, 2016
    0 Votes

    GW, It has now been settled .I got the money back .

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