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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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8:01 am EDT
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Enterprise Rent-A-Car damaged vehicle

Rented a car that a customer had just returned. Pointed out dent to Enterprise employee. Returned car to a different branch. Explained that staff person in West Haven branch were aware of dent before I took possession. Now they are billing me for the dent. This occurred in Feb 2016. Have been trying to contact the West Haven branch to resolve this matter and continue to get blown off. Call 3 times yesterday 6/24/2016. On to get blown off again. If they are so sure I am responsible for the damage then why does anyone there refuse to speak with me. I tend to believe they know they dropped the ball by not billing the previous renter so why not get it from me.

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7:43 am EDT
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Enterprise Rent-A-Car rental car

I rented an Enterprise card from Broomfield, CO on 5/18 and returned it to the Denver airport branch on 5/21. The Denver branch claimed hail damage when I returned the vehicle even though I never encountered hail. When I received the vehicle in Broomfield, it was several hours late and they had just washed the car without drying it. As usual, I examined the vehicle for damage but could not detect existing hail damage due to all the water still on the car.I am angered and disappointed that the company is trying to take advantage of me. Enterprise said their claims department would call me but I never received a call, then today I receive a notice from Enterprise in the mail not even giving an amount for damage but threatening to send a bill. This is just bad business and making me feel like I should fight this tooth and nail, report their wrongful claims all over social media and make sure everyone I know will never use Entrtprise again. I always use Hertz and have never had a problem.

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3:49 pm EDT

Enterprise Rent-A-Car bad service

I book with this local company 2-3 times a year, today I got a surprise phone call to cancel my 3 day booking for a cargo van, sorry we dont have a van for you it was in an accident, no replacement offered, nothing, just a number to call, so I called, after 15 minutes on hold, they said management would call me back, I still had 30 minutes to rent a van before 6 so I drove there to 17725 yonge st... Explained my problem, her solution? Let me call and try to get you a rental I don't have one, but I say there is a van in the parking lot, she says its not mine... Is this good customer service to a regular renter I think not, to make matters worse I get home and have a call from discount, saying he was phoning about my complaint, what? Its a different company or so I thought, nope, at least he was nice to call but knew nothing about my rental... I rented thru enterprise newmarket on yonge st, he was discount rental within steps, but his head office passed along my phone number, why? No vans are available for me to pick up at 8am tomorrow., do they think I am stupid? Newmarket has so may rentals available, I found one in seconds, picked it up before 6pm, fully paid til sunday, no issues, nice clean, new van, thanks thrifty newmarket for coming to my rescue, I will use you in the future!

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Update by Patricia L George
May 26, 2016 3:49 pm EDT

I book with this local company 2-3 times a year, today I got a surprise phone call to cancel my 3 day booking for a cargo van, sorry we dont have a van for you it was in an accident, no replacement offered, nothing, , , just a number to call, , , , so I called, , , after 15 minutes on hold, they said management would call me back, , , I still had 30 minutes to rent a van before 6 so I drove there to 17725 yonge st... explained my problem, , , her solution ? let me call and try to get you a rental I don't have one, , , but I say there is a van in the parking lot, , she says its not mine... is this good customer service to a regular renter I think not, , , to make matters worse I get home and have a call from discount, , saying he was phoning about my complaint, , , what? its a different company or so I thought, , , , nope, , at least he was nice to call but knew nothing about my rental... I rented thru enterprise Newmarket on yonge st, , he was discount rental within steps, , , but his head office passed along my phone number, , , why? no vans are available for me to pick up at 8am tomorrow., , , , do they think I am stupid? Newmarket has so may rentals available, , I found one in seconds, , , picked it up before 6pm, , fully paid til sunday, no issues, nice clean, new van, , , , thanks Thrifty Newmarket for coming to my rescue, , , I will use you in the future!

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9:33 am EDT
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Enterprise Rent-A-Car failure to return my deposit

I rented a car in Nice, France for 1 week on April20, 2016 til April 28, 2016. Enterprise took a 250 euro deposit and today is May 20, 2016 with no deposit refund. We have started a claim with VISA to credit our account as we have full contract showing this deposit which has not been returned. Enterprise USA has made very little effort in helping us with their French counterpart.

Very upset. If someone can help me in getting this return quicker, it would be greatly appreciated.

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9:13 pm EDT

Enterprise Rent-A-Car rental deposit not returned in timely manner.

Date of Incident : 5/13/2016

Rental Agreement Number : 4C94KF

Description : Enterprise has not returned my refund in a timely manner, as well as overcharged me for the "Young Driver Fee" that was advertised on the website. The women also neglected to tell me the $250 deposit would come out of my account, until I had walked in the door, and signed some of the paperwork. It has been 3 Business Days and I have not seen my money. After trying to call Enterprise customer service, I was bounced back to the branch's office. The (same) Women I spoke to at the branch said the refund was sent back Friday, but because of the weekend I should expect it on Tuesday. Which I again realized is only fair, since Saturday and Sunday aren't counted as business days. She then proceeded to tell me their underage fee has "always" been $14 and hasn't changed in a long time. On top of me being angry that I'm still out $250, I received VERY poor customer service when inquiring about being overcharged and still not seeing my refund.

Resolution : I would like my refund immediately. I will no longer be renting a vehicle from Enterprise in the future as well.

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Update by Dylan Schantz
May 16, 2016 9:17 pm EDT

I should also note that I tried to call the Enterprise Regional Office, and was routed around through an automated machine that sent me to three different offices where the employee was conveniently out for a week.

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Actas
, US
Jun 11, 2016 8:10 am EDT

Waiting on my deposit of 400.00 to be redeposited in my checking account. I was told on Friday 6/10/16 that it should deposit overnight - not true. This is after I went on Thursday to correct the rental transaction 480.00 isn't the cost of a rental but that's what cleared out of my checking acct. According to Ford dealership in Augusta, Ga the flat rate referral was 30.00 Not only that, but I have an Enterprise membership number!

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9:02 am EDT

Enterprise Rent-A-Car bogus damage claims

As part of a Damage Warranty claim with Geico we were provided a rental from Enterprise. Enterprise pulled a bogus scam on us, not really inspecting the car, and at return pointed a damage underneath the from passenger door, not visible standing up. On your knees you can see it. I have 2 pdf docs with all the info, they don't attach, only pictures

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Update by Steven Sheer
May 14, 2016 6:52 am EDT

May 11, 2016
Reference: Steven Sheer 4/29-5/4 2016 Rental period
4/29 – Rental #46TR2F
4/30-5/4 – Rental #472M2N
To Whom It May Concern:
Please be advised that during the entire rental period 4/29-5/4 2016 there was no damage done to the car, nor was any damage report completed that we reviewed and signed off on at the time of return on 5/4/2016.
On May 4, during the car return at the Bronx Enterprise, the Rep pulled up the car records, didn’t asked us to join him as he walked straight to the car looked underneath and pointed out a slight dent under the car right front passenger seat door beam, which you can’t see without bending your knees.
We then returned to New Rochelle because that’s where the car was picked up and reviewed by Christine. When we arrived, Christine walked straight to the slight dent. We clearly indicated to Christine that the dent must have been there prior to the rental, because we were not in any incident. We park our car in a private lot, we are excellent drivers and did not cause any damage.
When departing the Enterprise car rental, we had requested a blank invoice to prove that we returned the car and that there was no out of pocket costs (Geico to cover all costs). The Enterprise Rep Christine mentioned that Geico did not pay them rental fee for 2 days and could not produce an invoice or proof of car return. I requested documentation in writing stating we returned the car with ¾ tank of fuel and there were no damages to the car. We had asked for the rental cars’ history to see if these damages have been reported prior to our rental. Christine did not provide any information, but John signed off on our contract that the car was returned “No extra damage”. Attached is a copy of this statement with John’s signature.
We believe the slight dent was caused by the prior renter. The car was returned without being cleaned. Christine had to vacuum clean the car herself and may have not have noticed all dents in her haste to get the car rented by us. The car had visible signs of damage that was documented by Christine in the rental agreement.
After counsel with our lawyers, we request the following information from Enterprise is to proceed with a bogus damage claim.
1. Proof that the vehicle was damaged while it was in our possession. That would include pictures of the car that are time-stamped before and after that show the damage.
2. Documentation of any loss of use.
3. A contact for the repair shop, so our attorney can speak with them directly.
4. Any documents signed by us acknowledging any damage to the car when returned.
What is not clear is that Enterprise works on a claim, while we already handed over the car rental? We did not sign any damage claim documentation or incident report.
We have reviewed online that Enterprise has produced bogus damage claims as to produce additional revenue. There is documented proof that other Enterprise car renters have been through this same process and it is clear that this is the modus operandi of Enterprise to scam renters with bogus damage claim process.
We would like to request, as counseled by our lawyer, to remove all bogus damage claim against Steven Sheer, et al.
If we receive any further notification for a damage claim, we will work with our lawyer to join thousands of other innocent renters to take part of an already existing “class action suit” against Enterprise. We understand that National and Alamo car rental companies are also trying to create additional revenue with bogus damage claims. We will also write to the New York State Insurance Commissioner to document our issue and if necessary, take this issue to court.
We look forward to a having this bogus damage claim revoked as we would wish to have a favorable impression of Enterprise and not have to go court. Enterprise’s reputation would be at stake as we have a large network of professionals.

Regards,

Steven Sheer
917.225.8096
New York

Addendum

Rental History between Geico and Enterprise – 4/29-5/4 2016.
Over the last 3 years we have been struggling with Geico to have bad repairs done to our car properly repaired. As part of the warranty repairs and agreement we received a car rental from Enterprise.
Enterprise New Rochelle, NY Franchise
Geico had to officially correct a bad repair from their Auto Body Shop of damage caused by one of their clients in 2013. The first warranty repair was done in 2014 and second (now) in 2016. We completed the repair, the car has been fixed correctly by a certified VW Auto Body Shop in the Bronx NY.
Both Enterprise and Geico didn't cooperate much when we tried to pick up our car on Thursday 21, April 2016, Geico claimed to have approved the rental days earlier on Wednesday 20 April 2016. At pickup the struggle with Enterprise started.
Eventually after an agonizing 2.5 hours waiting and many phone calls with Geico to have everything approved, we were provided a car. (on top of that Geico claimed NY State fee was max $30 p/d. Enterprise claimed not to have a car in that price range, but we could get a $35 p/d available car, and pay $5 p/d out of pocket, after escalation, this issue was resolved)
The 3rd Enterprise Rep (Christine) was able complete the process and was so very helpful, had understanding of our frustration, and was very cooperative to get us going as soon as possible. We are here to help you after such a long and uncomfortable wait, she said. We didn’t want to wait any longer, accepted the car unwashed and quickly cleaned, we just didn’t care at this point and wanted to leave.
The Enterprise Rep (Christine) did a 30 sec walk through, she didn’t document much on the contract at all, claiming we shouldn’t be concerned about what was on the car, all within the limits of that little circle card she used to spot damages. She did not look under the car as she had done when we returned the car. My wife and I pointed out that we are non car professionals and would not be able to determine what is considered a damage. When finally got going we still had to go to another Franchise in Ardsley NY the next day to an agreement with the Geico representative.
Enterprise Ardsley NY Franchise
Since Geico pushed back on the rental cost with Enterprise, we were asked by Geico to have the rental re-contracted at the Ardsley Franchise in NY so Geico could get a better deal from them. To make things go smoother during the 2.5 back and forth, we agreed to go in our own time next day to Ardsley.
The Enterprise Rep (Zack) didn’t even leave his desk to do an inspection and walkthrough with us, he said its ok, the car was already checked the day before. There was nothing documented on the new contract. (However when they called Zak to verify as part of the scam, he acknowledged we did the inspection and the car wasn’t damaged, not even Christine marks where on the Ardsley contract).
This experience with Enterprise has been very unfavorable. We would really need to consider if we will ever do business with Enterprise again.

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9:53 am EDT
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Enterprise Rent-A-Car enterprise rental car

This is sanjeev and I have been renting car from enterprise all my life.. But suddenly I see a damage against my name for something happened in [protected] on a truck that was rented in memphis. I took the rental from airport location.. I was given a truck even though I had booked a usual mid-size car. I had asked for returning to a different location which I did.. But upon return to my surprise they mentioned some scratches on the truck which would have been there when I rented. When they gave me the car.. It was just washed and was still wet because of which I did not notice the scratches.. I suppose it was done on purpose.. And now in 2016 it came up again while trying to rent a car in new jersey. They have a big amount against me charged for that in the order of 1800 dollars which looks exorbitant fir some scratches on the truck. Moreover it was hidden from me when I rented the car as I was in a hurry. Same was the case when I returned the truck and was asked to sign some documents for the damage seen on truck.. Which was never done by me. Not sure why it is coming up now after 3 years.. I thought it was all taken care of much earlier.. Very disappointed with enterprise on this case where they are pushing an existing damage onto me...

Sanjeev goel

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10:33 am EDT
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Enterprise Rent-A-Car priceline.com

On Friday, April 22, 2016, Priceline Trip # [protected], Enterprise Rental Agreement # 474B95.
This Issued should be clarified between the rental car company and Priceline.com agreement so that their customers will not be cheated and been charged twice for bying "Collision Damage Coverage"(Priceline.com) or "Renter Accepts Optional Damage Waiver"(Enterprise car rental) on my resently rental. After purchase the "Collision Damage Coverage" from Priceline.com, however, when I arrived at the Enterprise Rent-A-Car company on 8420 Elk Grove Blvd, ElK Grove, Ca [protected], Enterprise car rental asked me purchased the same insurance coverage which is"Renter Accepts optional Damage waiver" because they do not honor the one offered by Priceline.com! Therefore, I had paid twice for the same item? Why there is such a cheating program to trap the an aware consumer? We used to rent car for traveling, enjoying on local short vacation trip, but all we had being faced with un-welcoming and had been taking advange at the rental car company because we had go through "the middle man" in this case is Priceline.com

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8:48 am EDT
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Enterprise Rent-A-Car fraudulent charges

I need help Please! Enterprise hit my account for over 1700.00 and in no way, shape, or form authorise this. I did not have near that amount in my account nor did I Have overdraft protection. They made a very large mistake and the bank will not work with me ultimately allowing this to happen.
Every week I would authorise an agreed amount for the rental.
While in Florida on vacation I noticed a discrepancy with my bank account.
It seems they would charge my account and 7-10 days later would redeposit the money unbeknownst to me, as both my wife and I used the card.
After my last authorisation to them for 176.00 2 days later they hit my account for over 1700.00. I didn't have anywhere near that amount in my account nor did I have overdraft protection. So ultimately they charged over 1500.00 more than they should have. I have been around and around with them and the bank but somehow they are allowing this to happen. I have been thrown into a tailspin and don't know what to do. Im at hte end if my rope. Someone PLEASE HELP.

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Brin dawn
, US
Apr 26, 2016 7:51 pm EDT
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This seems to be a common practice by enterprise and needs to be stopped. Report them to them to the attorney generals office.

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wb sholo
, US
Apr 26, 2016 7:29 pm EDT

Enterprise is the worst business I have experienced ever. Don`t use them. Anyone will regret it.

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12:48 pm EDT

Enterprise Rent-A-Car damaged rental

We rented a car from Enterprise through our auto insurance. The location at a little past 5pm and twas very busy. The man who had helped us let his co-workers that he had to leave by 5:30, no excuses. He wrote up our contract then walked us out to do a very rushed inspection of the vehicle. When we walked up to the car the trunk was opened so he could show is the spare tire. He closed the trunk as he walked around the passenger side of the vehicle and I followed. He said "we are only looking for any dents bigger than a golf ball and scratches longer than a dollar bill. My husband pointed to damage he saw at the drivers side rear of the vehicle, and the employee said not to worry about it if it was smaller than a golf ball, but said we could notate it anyway. We said a couple more small dongs and again was dismissed with the same sentence. The employee marked two small dings on the two from doors but not the damage my husband had pointed out. The car was dirty with garbage under the seats. We asked if we had to clean it when we returned and he said no. Thinking everything was fine, we left.
When I returned the car it was a different story. The lady who originally helped me had the same man who helped me during the rental go out and look at the vehicle. She came back and told me there was damage on the vehicle and that she would have to file a claim for it. I told her that we didn't hit anything and for most of the duration of our rental (about 10 days) the car was parked in my garage. I also told her that the man who rented us the car was in a hurry and we were rushed through the inspection. The man told me that he is very thorough when he inspects the cars, especially the trunk area because the spare is in there.
There were two separate dents on the trunk, both smaller than a golf ball. But Enterprise is trying to count both of them as one total dent because they are close together. This seems fraudulent to me because by them doing that, it fits their purpose and allows them to claim the damage.
We were told that all that would be done that day was returning the vehicle. They said that the car would be given a damage estimate and investigation on prior contracts and that would then tell us whether we are responsible and how much. They charged my card $300 before any estimate was given.
The manager told my husband that there was a good chance that they wouldn't even fix the damage because it wasn't "that bad".
The car that was given to us had been returned at 5pm, and it was 5:29 when we were out ready to leave. So in a period of less than 30 minutes they state they were able to do a thorough inspection of the vehicle, return the vehicle, re-service the vehicle, rent the vehicle to us and do another inspection on the vehicle. All without any mistakes. In that small of a time window, it's impossible to be able to be as thorough as they claim.
We asked for time stamped photos of the return prior to our rental and they said they don't do that because they do contract inspections.
We believe the man who rented the car to us was in so much of a hurry that when he returned the car before us he either missed the damage or deliberately skipped the damage because he didn't have time to deal with it then. We believe that he knew the car was going to us through an auto insurance contract and attempted to make us responsible for the damage to the vehicle.
The lady who started the return on our rental called my husband later and was very unprofessional with him. She told him that the card was charged $300 and she was closing the contract, knowing we were disputing the claim and without any estimate given.
I wish that I had known about all the many complaints that I have seen since this experience, I would have never done business with a company who takes such advantage of their customers.

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8:56 am EDT
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Enterprise Rent-A-Car intimidation to buy insurance

I rented a car from the Enterprise Car Rental office in Glen Ellyn, Illinois on March 17th. After completing the paperwork in the office, the employee took me out to the parking lot to examine the car for dents and scratches. He then got into the car with me to complete the insurance form. I repeatedly told him that I was covered (doubly, through my insurance policy and AAA). He talked over me and told me that in order to complete the form, he needed my insurance policy information and deductible. I said I had never been asked for this information before, even though I rent cars regularly. He told me this was standard for Enterprise. I let him know that if that was the case, I would find another car rental company. That got him to give up and get out of the car, after about 15 minutes. I should note that the form does not have anything relating to the renter's insurance and he was pretending that he couldn't give me the car unless if I gave this info. I wrote a complaint to Enterprise's system and was called by a district manager. He apologized and asked me to walk through what happened. He explained that getting into cars with women was common due to bad weather (it was sunny). He also said that employees often hear that renters are covered, but when an accident happens, the insurance policy doesn't cover the damage. In essence, the manager said that what happened to me is typical, and implied that I was being overly sensitive to think it had anything to do with being a woman traveling alone. He began to offer me a discount on a future rental, by way of apology, but I cut him off there. Why rent from a company when intimidation is apparently the SOP?

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10:06 am EST

Enterprise Rent-A-Car rental car billing

Enterprise has billed 4 times for car rental that was paid by American Express last year. Multiple calls to both AX and Enterprise have failed to get a response from the companies. I have a paid receipt for the AX payment but neither company seems willing to resolve the issue. I have spent over 10 hours on the phone with both companies but only get promises to fix and the problem continues after 8 months.

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10:44 am EST
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Enterprise Rent-A-Car deposit refund - car rental

I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016.

They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd take up to 10 working day.

17 days have passed (13 working days) and it's still not in my account. I feel badly scammed. I want my own money back as soon as possible, when i contacted Customer Service, they throw me from one Customer Service representative to another one (5 representatives so far) and none of them brought a solution. They are just trying to delay it and struggling hard to make me, as a customer, give up.

This's seriously unacceptable and please do not use Enterprise Rent A Car not to be a victim like me. If i had read this board before i rented that car, i wouldnt have been cheated so bad.

Regards

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10:23 am EST
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Enterprise Rent-A-Car deposit refund

I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016.

They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd take up to 10 working day.

17 days have passed (13 working days) and it's still not in my account. I feel badly scammed. I want my OWN MONEY back as soon as possible, when i contacted Customer Service, they throw me from one Customer Service representative to another one (5 representatives so far) and none of them brought a solution. They are just trying to delay it and struggling hard to make me, as a customer, give up.

I'll never give up and i'm planning to bring a lawsuit to this case, I've been lied and my money has been 'seized' without an explanation.

This's seriously unacceptable and please do not use Enterprise Rent A Car not to be a scamming victim like me and spread this word. If i had read this board before i rented that car, i wouldnt have been cheated so bad.

Regards

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2:14 am EST

Enterprise Rent-A-Car reported car stolen when it was already taken back

Submitted 12/12/2015 Published 12/12/2015 Company Response 12/15/2015 Your Response 12/17/2015 Public published review 12/12/15 My husband rented a vehicle from the airport location for the week of Thanksgiving after Thanksgiving we decided to rent for another week, the mgr called on wed and said she to have another deposit we told her that our credit card was maxed and if we could bring in cash, we were not close to the airport and went in to a enterprise closes to us at the time the rep didn't know how to access the airports system to take our payment. I called corporate and told them the situation and I was given a ref# from Corporate which with this can access the system at any airport enterprise, so, we went back to enterprise and the rep did not know how to enter the ref# and asked us to return in the morning so that his manager could help us, so, we returned the following morning and the manager did not know how to do it either, . No mind you my husband is a Platnuim member and has rented over 275 days this Year alone from enterprise so we have spent a lot of money with them and from the airport to, . Now this is were it gets to OMG I don't believe this! My father calls me to let us know that a FedEx overnight letter from enterprise has just arrived, we go and get it and enclosed is a letter stating that they are reporting the Chevy Cruz stolen and on the letter it states because of no attempt to pay or call has lead to the conclusion that the vehicle was stolen also stated DO NOT DRIVE VEHICLE so by this time we are furious because we have talked to them, gone in to give money and even called corporate so it was in the file and it was noted, we have had a incident at this location with the same management and she is prejudice and does not like my husband, . Never have we not paid our bill even when we were charged more then our reservation stated and this isn't the first time we have extended our reservation we have cars for weeks and we have always gone in and paid to extend, we have been customers since 2007 and rent for long durations and our record is outstanding. So, anyway we returned the car on Saturday the day that was to be turned in, we settle the bill with CASH and explain to the mgr at the time what has gone on and he can't believe it he says that the ref# we had should have taken care of all this but the other location mgr didn't know how to access that on the computer, That following Monday a man saying he was an investigator for fleet location recovery or something or other, and tells my husband that he needs to bring the car in and Grand Theft Auto charges will be filed against him my husband tells him that the car has been back since saturday and everything is paid and clear, he said no it don't show that and started getting rude with him, . That was not the end of it this so called investigator calls my sister in laws husband at work, we don't even associate with him and would have preferred anybody called but him, so we get a call from the sister wanting to know whats wrong my husband assures her that everything is ok, the next day investigator calls my husband and starts harassing him, later that day he gets a call from his ex wife telling him that her sister was called at work telling her that my husband stole a vehicle, the following morning ex calls saying that the sister was called in the middle of the night and harassed again. We have called corporate on all these separate incidents and was told that the airport mgr would call us to clear it up, my husband called the airport him self to tell them call the investigator and tell him stop calling the car is back, but the girl at the airport said it was corporate that was to blame...I have noticed that one of the prerequisite needed to work at enterprise is you have to lie and not even good but be underhanded, sneaky, arrogant and a bold face liar because if your in anyway honest you will be devoured.. Today is Friday the 11th and still waiting for a call from area manager I won't hold my breath (don't want to die from the lack of oxygen) but what I have done is contacted our area NAACP and filed a claim against enterprise and individual location and as a whole, something needs to done now, my husband is an injured firefighter on a limited very limited income and is kind and courteous and to be treated like this is unacceptable and somebody will make this correct. Also, we have rented a new dodge Durango, Camaro, challenger, charge, maxima, if we were gonna take a car why would it be a Chevy Cruz? Duh right. **Note to You ***DON'T RENT FROM ENTERPRISE**** THEY ARE LIARS AND COVER EACH OTHERS BS EVEN IF THEY ARE IN THE WRONG**** INCLUDING THE SO CALLED CORPORATE*** company response 12/15/15 Thank you for bringing this to our attention, Doreen. As customer service is of the utmost importance, we would like to look further into this for you. Please send us an email to [protected]@enterprise.com. Include your contact information, the exact rental location, and the reservation/rental agreement numbers. Also, when emailing, please include reference # [protected] in the subject line. Thank you and we look forward to hearing from you.-Keisha your response 12/17/15 In reference to #[protected] reservation # [protected] ref#[protected], location is Ontario Ca International Airport. Contact info is Daniel Davis [protected]. Thank you for looking into this we are at our wits end with this incident, New Years eve is my wifes birthday and jan 6 is mine and we were going to rent a car for this period to celebrate but now due to we are on the watch list and we have always chosen Enterprise over any other rental co, you have the easiest, fastest and top of the line vehicles to choose from and we are extremely sadden over this. The asst mgr Ron he is new to the airport but was the greatest in asst us, he got us in the car because to begin with we were $2, 00 short and we were refused but Ron helped us out and when we returned the vehicle he also assisted us and made a bad situation tolerable. Please respond promptly we would really like to be able to celebrate with a vehicle...If more information is needed please feel free to call us. Thank You Mr and Mrs Daniel Davis waiting on company response called corporate 12/30/2015 because still nobody has called us to resolve this problem and corporate said we owed for the car and that's why my husband is on the no rent list. well I have a receipt from the airport manager when we took the car back on dec 5 and it shows paid $315.80 and $0 balance vehicle paid in full... Still waiting for regional mgr to call since Dec 5, "corporate said its because the holidays and they have other things to tend to.. I am furious I want results Now.

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Enterprise Rent-A-Car fraudulent damage claim

On November 20-22, 2015 I rented a vehicle from the Enterprise rental facility at BWI airport. I returned the vehicle on November 22 around 5:15a.m. as I had an early flight. Given the early hour, no one was present from Enterprise to review the vehicle with me, however, I did a thorough walk around and there was absolutely no damage to the vehicle that occurred while in my possession. Fast forward nearly a month and out of the blue I get a letter (sent to an address I haven't resided at for more than 4 years - a point, in fact, that I made the counter agent aware of when renting the vehicle, who allegedly corrected this information in the "system" - clearly not). The letter doesn't describe the damages and doesn't include the "enclosed overview of [their] claims procedures, contact information, " etc.; but rather simply states that I will receive a repair bill shortly. Given the number of complaints on see on this site, this appears to be standard practice for Enterprise. No damage occurred to the vehicle while it was in my possession and I intend to fully dispute this claim. The system, as set up by Enterprise, is stacked against the renter. It is their word against yours, and there is very little you can do to get such false allegations dismissed. This claim should be dismissed against me. I will never use Enterprise or any of it's related car rental companies ever again. I have been renting vehicles for over 15 years and have never experienced such dishonest and sleazy business practices.

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Enterprise Rent-A-Car the staff

For almost 5 years I have been a loyal, happy enterprise plus member THVQQZ and loved you company! Now having to deal with it cost me sleep and major stress as this is the only rental in this place! The fact is that I will be treated like trash or invisible ! There is no nice or friendly at all.just smug disdain, snide vague go to hells and my money is not good enough or wanted! Maybe I pollute the cars ? From The Todd person who is one of the nasty, sly and just should never deal with people person! Then his good old buddy Josh call to let me know in every way but plan get lost! Oh yea, he snidely send me to his good old buddy boss ! Heck he even mocks doing so as the last time I was paid more than I ever have 1000 for one month! He did not care what I said he just charged me more even when I was under contract and had a price! Retaliation for stepping out of my place be complaining! Even as I have had an Excellent history I have been treated like I was trash the scrapped up coin and then tried to rent a car! 4 times I have been denied a rental and whoever call just re tells me to bad ! Rules I have NEVER heard of are now used with me ! Good member, paid a lot of money, so what! Even when the nice Enterprise people in Sims Valley asked I was refused service and left holding phone as their back were turned to me, making me ask for who to give it too! Discrimination, disrespect, the worst business in my life! I could not sleep the whole night or eat as it made me sick to have to worry about will I get the rental I need? No, the rules keep getting worse and worse ! On the phone I am treated with what they think I am to stupid to get or if I do that's my place, disrespect, I know this city does not have many middle income Black Woman Wife (40 years ) Mother of three university educated children, with pride, self respect and liked everywhere else in life kind of person ! I heard and read about things like this but dealing with it is HELL! My only sin was Loyalty, Respect and honor! I hope I can at least get a reasonable, respectful and fair person that will at least will act like he cares what I THINK surely at least a little! I can not except that Anyone that knows me and the decent person I am, could ever have cause to Think anything else ! I have been shocked, fighting hard to deal the disrespect, very mind destroying wrong crap ! I would like to know why was I forced into being told they think I am less them trash ( that is my accessment ) disdaining my. How does being decent earn this ? I feel dirty still ! And very upset and so shocked at the openness and comfort of mind that means forcing me to pay more as I seek another kind of dealer! And I did nothing to have to go from joy to great dislike with a part of my life ! This is not normal, decent people should never be forced from use of their rights. Dined the use of public businesses and robbed of my peace of mind, made to feel dirty and guilty of just living and having something wrong by even Thinking I mattered ! This has really taken the good and forced way too much bad things for me and I have not earned it! Before I came to this city and lived in Thousands Oak and Simi Valley I had the very best thought and feelings with all your staff and treated them so! So now I can not sleep just thinking about dealing with this Enterprise crap, I'm really hoping this place does not compound the harm done to me! So much stolen By refusing to rent to me! More damage! And for what!

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Enterprise Rent-A-Car enterprise car rentals

I rented a car from Enterprises. I bought a vehicle from the car lot. Left my rent a car at the car dealer. The sales person told me to leave it there instead of me going all the way back home, dropping off the rental car off then driving the salesman back to the dealer. The salesmen said he thinks there is a Enterprises inside the show room. Salesman comes back out & says I'm in luck it is a Enterprises. The salesman got my paper work made a copy of it. He keep the copy I keep the original. Sales person gets inside the car I get in my vehicle & we both drive away. Today a manager calls me starts asking me for my insurance policy #. Manager starts telling me there was significant damage to the car. I asked if I could call her back, I was at the store. I call her back, asking the manager what was wrong with the vehicle. The manager replied there was significant damage on the vehicle. Oh no there wasn't when I dropped off the vehicle it was just fine. Manager says I shouldn't have left it there at the car lot, that I was responsible for the vehicle. I explained what the salesman said, Manger says it was still my I rented a car from Enterprises. I bought a vehicle from the car lot. Left my rent a car at the car dealer. The sales person told me to leave it there instead of me going all the way back home, dropping off the rental car off then driving the salesman back to the dealer. The salesmen said he thinks there is a Enterprises inside the show room. Salesman comes back out & says I'm in luck it is a Enterprises. The salesman got my paper work made a copy of it. He keep the copy I keep the original. Sales person gets inside the car I get in my vehicle & we both drive away. Today a manager calls me starts asking me for my insurance policy #. Manager starts telling me there was significant damage to the car. I asked if I could call her back, I was at the store. I call her back, asking the manager what was wrong with the vehicle. The manager replied there was significant damage on the vehicle. Oh no there wasn't when I dropped off the vehicle it was just fine. Manager says I shouldn't have left it there at the car lot, that I was responsible for the vehicle. I explained what the salesman said, Manger says it was still my responsibility to turn it in. I told the manager I didn't have the $500.00 detectable & I was not paying for something I didn't do. How do u know where it got hit maybe someone ran into it at the car dealer. Manager said I will be getting a bill for $500.00 in the mail. This is crazy I just bought a vehicle, I'm raising my 2 grand kids & on SS. I can afford $500.00 this manager is crazy. She rambled about some satellite. to turn it in. I told the manager I didn't have the $500.00 detectable & I was not paying for something I didn't do. How do u know where it got hit maybe someone ran into it at the car dealer. Manager said I will be getting a bill for $500.00 in the mail. This is crazy I just bought a vehicle, I'm raising my 2 grand kids & on SS. I can afford $500.00 this manager is crazy. She rambled about some satellite.

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Enterprise Rent-A-Car rent a car

I rented a compact vehicle for 1 day (12/7/2015 - 12/8/2015) at Enterprise (Location : 6756 Perimeter Loop Dr, Dublin, OH 43017). While renting the vehicle I was a bit busy and dint look at the car that clear.It was a small size Kia Car.The person who looked at the Car noted some scratches at first. While Returning the Car, The person who handed me the vehicle was not present at the location.There was this guy "KYLE TRENNER" who took a look at the car and with out saying a word to me charged "1000$" on my credit card. I WAS SHOCKED. I dint expect this.I was 100% sure that there were no damages made by me.There were few scratches on the car as noted.He was so ARROGANT that he dint even reply to me.After half n hr, he came back to me saying I have already charged 1000$ on your account(due to damage on the car).If you need to talk something talk to damage recovery guys. FIRST RESPECT YOUR CUSTOMERS. I am very upset with the guy who behaved with me like this.I was so pissed off that I though of consulting a Lawyer or file a consumer case.I trusted Enterprise but this guy RUINED my trust. I am uploading car pic which he claimed me as damage and charged 1000$ and also his visiting card.

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meep591
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Dec 28, 2015 8:35 pm EST
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What's Wrong, how gallant of you to point out the wretched human beings spelling error. I was wondering as I read this who is the superior person. You or the original poster. Clearly it is you. Thanks for pointing it out

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What's wrong with you?
Coldtown, US
Dec 08, 2015 6:52 pm EST

What is "dint"

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Enterprise Rent-A-Car false damage repair

I rented a car from Enterprise at the Tulsa airport in January, 2015 . When my wife and I returned the car to the airport on 1/19/15 we along with an Enterprise agent did a full walk around inspection of the car and no damage was found or noted. In February, 2015 I received an invoice for $2, 648.21 referencing Claim #[protected]. The pictures sent along with the bill showed major bumper damage that would have been obvious if it was present when the car was inspected after return. I immediately disputed the claim and pointed out the car was inspected by an Enterprise agent when returned with no damage noted. I also discovered there was 11 additional miles put on the car since I returned it so asked for documentation of where the car was used between time returned and when it was repaired. The damage recovery agent, Sandra King said the dispute would be investigated. On 5/4 I received a letter saying the dispute was "investigated with the rental location" and that I was still liable although neither the inspection issue or the extra miles were addressed. I again disputed it with the damage recovery unit and was told the local manager makes the final decision and they would have him call me. On 5/12 a Jesse representing himself as regional manager left a message saying the miles were as a result of distance between the airport and the repair shop. He did not address the fact it had been inspected on return. I called him back and left a message for him to call me again but he never returned my call. On further review I also found the distance between the airport and shop was 4.5 miles, which meant there was an additional 6.5 miles put on the car by someone else after I returned it. I have asked repeatedly to be contacted by a manager with an explanation for additional miles and the clean inspection upon return without response. This week I received notice from First Financial Asset Management that the account has been turned to collection. I immediately disputed it with them who informed me that I am on the no rent list with all rental car companies. I have received legal advice and will be filing a suit next week for expenses and damages unless this is resolved.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Enterprise Rent-A-Car contacts

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