[Resolved] Enterprise Car Rental / fraud and cheating
Received a rental car from the West Islip Enterprise on Monday, Feb.8, 2009, after waiting 45 minutes. Quickly looked over car and man from rental place drove the car to my home and I drove him back. Parked car on my driveway and when I came out a little later I noticed there was a dent (8-9 inches) on passengers lower door which I missed this morning.
So I immediately drove the car back to show the man in the rental place and have him make a note of the dent I had missed on the car this morning. All of this only put 4 miles on the car.
When I went to return the car On Tuesday morning, the man came out of the rental place and checked the gas and went back in and drove me home. A few hours later I get a call from my insurance company to say that Enterprise called them and told them I was in a car accident with their car.
I was shocked!
When I called Enterprise to asked what was going on, I found out they had besides calling my insurance, had also send the car to an auto body shop, and they said I was responsible for it.
This all happened within a few hours, they are definitely pulling some kind of a Scam and I don't know what to do. They also said they didn't know what the damage on the car was it could even be totaled out.
Oh my goodness, what are they doing any help would be greatly appreciated.
Everyone beware of Enterprise Rental company in West Islip, something illegal is definitely going on there.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Enterprise Holdings Customer Care's Response, Feb 08, 2019
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [protected]@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
More Enterprise Car Rental Complaints & Reviews
- Enterprise Rent A Car - deposit refund 
- Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call 
- Enterprise Rent A Car - misleading, smoking policy, pick up,& drop off time 
- Enterprise Rent A Car - we'll pick you up-not drop you off 
- [Resolved] Enterprise Rent A Car - false damage claim 
- Enterprise Holdings - rental car
- Enterprise Rent-A-Car - car rental upgrade scam
- Enterprise Holdings - tolls
- [Resolved] Enterprise Holdings - enterprise west new york, nj
- [Resolved] Enterprise Rental Car - deposit refund