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Enterprise Car Rental / overcharged

1 Granville CornersOxford, United States Review updated:
Contact information:
Phone: 866-906-8266

A deer hit my car and I rented a car from Enterprise Rental Car in Oxford, NC from Steve, the manager.

He told me I had to pay $25.00 for the car and I would receive the refund of that amount. When we walked out to the vehicle, he told me about the insurance in the amount of $17. After 2 weeks, I returned the car on Friday, May 9th. I
told him to make sure u send me my refund and he said ok. After checking my account, I had a checkcard transaction pending in the amount of $282.30 for Enterprise. I called Enterprise and talked with Steve and I told him this
amount was taken out of my check without my permission. He told me it was for the purchase of the insurance for the period of 2 weeks. I told him, maybe I misunderstood u. I thought the $17 was one time purchase just for that amount
of the insurance not for 2 weeks. He said he explained that to me. I told him if I didn't have to purchase insurance why didn't u tell me. He said he did, but he didn't. I asked him about $25 and he said that was applied to the insurance. He said this was on the contract, but I didn't read it. The copy was in the car and he got it when I returned the car. He didn't give me a copy of the receipt. I told him I want my $ back, he said he can't do that. I told him I don't have $ to give your company. He was not professional in explaining the
insurance information, didn't tell me this amount will be taken from your account. On the receipt the amount was $25 and this amount was taken out of my account. When I returned the car and checked my account on May 9th, this
transaction was taken from my account. Called him twice today to discuss my complaint and told me he would call me back, but he didn't. They owe me $307.30

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Comments

  • Di
      27th of Sep, 2007
    0 Votes
    Enterprise Car Rental - Overcharge!
    United States

    I went to Enterprise to rent a car through my insurance company. I was accidentally overcharged by $100.00 from the get go. I caught the mistake and called the gentleman that helped refunded my card the difference which a debit card always takes longer for the credit to be issued. I received 3 overdrafts on my account because of this. I had made numerous phone calls and it took the next day to receive a call back. They went in and canceled all charges and credits. I thought that was fair enough but wanted them to okay the overdrafts as well. I went up to the local office where I rented and spoke with a different gentleman that told me that they have done all they were going to do. I called my bank and thankfully they adjusted my account and ate the NSF fees. I got home from work today which was 4 days later with a call from Enterprise wanting to charge me again for the rental. I can not believe after all that they put me through and it took me straightening out the NSF that they would have the nerve to call and ask for any type of payment. Will I ever use them again? ABSOLUTELY NOT come HELL or high water!

  • Bi
      27th of Oct, 2008
    0 Votes

    We also had a very bad experience with Enterprise car rental here in WI. I am warning you do not use a debt card from your bank to pay them. They make you sign your initials on a piece of paper, but don't tell you what it means. I told them we didn't have any money in our checking account because we were both injured in an accident and not working, they said they totally understood... then they started taking 100's $ out of our checking account and now it is at a -2k!!!
    They would call and ask how everything was going and turn around the same day and try to take money out of the account. I told the bank many times not to honor the requests they made because I was going to have the lawyer/insurance make the payment to them...but they don't really care!
    Now because of everything that happened we can not use our checking acct/debt cards...they would probably do the same to a charge card...but I can only speak for what happened to us. I really feel like they are a scam. We will NEVER use that company again!!!

  • Le
      15th of Jan, 2010
    0 Votes

    Entrprise did the same thing to me. Gabe from the San Antonio location, Tx location, located on Fredericksburg road and Huebner withdrew $122.15 from my checking account without my authorization. I was in an auto accident and my insurance was paying for the rental of thevehicle. as it was they were expecting me to pay $200.00 and did not want to accept my debit card for a deposit of $50.00 in which I was told that it would be returned to me. To top it off, i was still in alot of pain from the accident, and to walk to the van because they did not come to my door of the apartments. It was all a bad nightmare with that company from the beginning.

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