Enterprisepick me up?

This review was posted by
a verified customer
Verified customer

Initial call was confirmed that they could pick me up within the hour. After an hour and a half I called them. The phone rang for atleast 15 minutes before someone picked up and was informed that it would be another two hours. So I wait. I firgure they will pick me up and I already have confirmation and all that so why call anyone else. After the two hours are up actually 2.5 hours I call them back For 45 minutes phone just rings and rings. Finally someone picks up and has no idea what I am talking about. Puts me on hold for ten minutes comes back on and says someone will be right out. When they finally get to me they tell me I don't have proper ID so I cant even rent a car from them. They should have been up front in the first place and ahouldn't have tried to do things they couldn't. They have piss poor service with piss poor attitudes. If you rent a car in west Phoenix there are alot more to choose from. save yourself some grief and do me some justice and don't use Enterprise Rental Cars, 10625 W Roosevelt Rd., Avondale AZ.


  • So
    soccerguy33 Apr 29, 2011

    Somehow I think you are greatly over exaggerating everything. You're telling me you called them and let the phone ring for 45 minutes? I've never heard of someone waiting past 10 rings... the phone rings on average about 15 times per minute, so you let it ring 675 times?

    HA. Get out of here.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem