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Enterprise Car Rental / fraud and scam

1 United States Review updated:
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I rented a car from Enterprise Rent a Car, located at Brent Brown Toyota in Provo, UT. What a scammer (not to mention *) the manager of this location is! He charged me for 3 days beyond the day I returned the car! I went in to the store as well as phoned several times in an attempt to clear up the mistake. He called me a liar, told me that I was stupid, & refused to help me. He even went off on me in front of another customer! His name is Nelson Fotu & he is a dishonest, disrespectful, rude, & ignorant person! (not to mention ugly)!!! I will absolutely NEVER, EVER rent a car from Enterprise... all thanks to Nelson Fu* You!

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Comments

  • Ro
      23rd of Sep, 2008

    I am trying to find out where to set up a payment plan to pay back what I owe enterprise rental in Ashland va. I was told it had been sent to a collection agency named ic systems inc my account number is listed as 424637xxxx I would like to be contacted who has my account and set up a payment plan that I can afford so I can get this paid off. The total I don't know the account name is Devin Cockrum and I need you to answer me as soon as possible

    0 Votes
  • Js
      1st of Dec, 2008

    I was majorly deceived by Enterprise recently, and I am seeing on the internet today just how incredibly many other people were. I was charged for insurance I did not ask for, and a worker lied to me about where the supposed suporting policy is stated. Enterprise is a scam. Somebody please do a news story on this!

    0 Votes
  • Au
      11th of Feb, 2009

    Our car was rear-ended, we took it to Service King Collision in Arlington TX to be repaired as per the faulty driver's insurance company(State Farm). As part of the coverage, State Farm provided us with a rental car for the duration of the repair. In the Service King Collision front office, there is an Enterprise Car-Rental office. Sean (We don't know his last name) told me that if I wrecked the car it would not be insured unless I purchased insurance through Enterprise. The charge for the insurance was $15 a day. The repairs took 10 days, the final charge was $190. I found out afterwords that my full coverage insurance would have covered this car in an accident. I was intentionally misled by Sean at Enterprise. I would like the $190 refunded back to me.

    0 Votes
  • Sd
      9th of May, 2011

    Rude and arrogant and unbehaved manager.
    One day the tyre will retire and pass its due date.
    They called the repair shop and asked me to pay for the flat tyre. It seems that they call this repair shop very often as the manager said call Jenny like usual and ask her about the damages( I know what it means- it means the usual receipt/bill charges to earn money)
    Total Scam Enterprise! One of my friend got duped by enterprise for paying for the dents which were already there when she rented the car. The bill was from the same repair shop. They lure customers by cheap prices but give them a dent full damaged car, bad steering, horrible brakes but make money by getting their "favorite repairshop" get the damage bill charges from the customers!! Pls DO NOT RENT from London- PARK ROYAL ENTERPRISE!

    0 Votes
  • Sd
      9th of May, 2011

    i cant agree with you more. My father was given a damaged car and he is 70 and drives very well. They rushed through the car damages when given the car to him but when he returned the car, the guy went through every corner of the car and pointed every dent and tiny scratch to him. My father did not bother to look through the tiny scratches as while renting they said we do not charge for small marks. But they they deducted a huge amount from his deposit from those 7 tiny marks. I am never going to them. Also, the manager was very disrespectful to my father when he asked about it. I do not respect enterprise for running a SCAM. Wonder how do they sleep in night by ripping off honest people like that??! I have completely stopped renting from Enterprise. I have heard from neighbours similar stories about Enterprise (near Hanger lane tube station).

    0 Votes
  • Ns
      14th of Jan, 2013

    Never again will i rent from Loveland, Colorado Enterprise..Their employees basically do not know what they are talking about, the agent who assisted us gave us false information regarding extra coverage saying it was a one time fee and thats the only reason why we add that coverage thinking it was a good deal and upon returning the vehicle of course they told us it was something different printed in our contract..We should have listened to our gut instinct when we were outside the parking lot prior to renting from Enterprise, a car drove by and someone yelled out to us not to rent at Enterprise coz its a ripp off..should have listened and went somewhere else..

    0 Votes

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