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Empire Today / tub liner

1 OH, United States Review updated:

BBB Complaint about Empire Today

No, this is not acceptable. Empire has not addressed the complaint made to the BBB. We paid for a professional installation of a custom-fitted bath liner. We got a bath liner installed that has a 1/2" gap that extends 8" to 12" in length along one side of the liner. We have acknowledeged removing the caulk and the new caulk not holding. By removing the molding caulk, we uncovered a mistakenly measured product and/or major installation error made by the Empire Today installer. Empire Today refuses to acknowledge and address the problem of an inaccurate measurement or poor installation of what is supposed to be a bath liner that fits perfectly over my existing tub.

Empire is offering to replace the liner at the discounted price of $938.47.

Empire Today

Bi
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Comments

  • Co
      16th of Mar, 2009
    0 Votes

    Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

    Sincerely,
    Consumer Advocate Team
    Empire Today, LLC

  • Bi
      23rd of Mar, 2009
    0 Votes

    It was already out of warranty was the calking was removed. A proper installation of tub liner should be no more than a 1/4" gap along all sides. You are just using my do diligence as a home owner doing general maintenence (removing old moldy caulk and replacing with new) as your excuse not to have to admit the initial install was done below standards and just flat out a poor job. I can just sse you guys throwing your hands in the air saying - the home ower removed the the caulk not our problem now. Great way to do business Empire Today.

    On March 20, 2009, the business provided the following information:
    Thank you for bringing William Klingbeil's concerns to the attention of Empire Today LLC (''Empire''). The liner installed by Empire Today was properly installed. The Klingbeil's only experienced issues with the liner after they attempted to service the liner and removed the caulking. The Klingbeil's actions voided the warranty on the liner. Empire has offered to discount a replacement liner in the interest of customer service.

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