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[Resolved] Empire Today / custom made blinds

1 Lithonia, GA, United States

The sales person was amazing. The horror began when, although they measured our kitchen window three times, we have yet to receive our blind. Our patio blind was installed but not the kitchen. We have waited on the blind since March 5th 2018 but to no avail. We have made and received calls from the company but that is where it ends. We also wanted our kitchen and bathroom floors done by the company, but the installer they sent out said he couldn't remove the tile that was already on our floor, so we canceled that order. Obviously, Empire Today doesn't care about customer service. I am trying to reach the corporate office. Any suggestions?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Jun 06, 2018

    Michelle,
    We've know delays can be frustrating, and we regret to hear that your blind installation is not yet complete. We've located your order, and we'll be in touch with you shortly to discuss your concerns.
    Thank you.

Mi
Jun 5, 2018

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