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Empire Today - Blinds / blind installation - substandard

1 NY, United States Review updated:
Contact information:

5 blinds were installed in kitchen for $1000+. We expected competent installation, but it was even close.Valances were installed w/ a haphazard combination of screws & Velcro squares.Screws are not strong enough to hold blinds. Squares of Velcro to hold up heavy pieces of wood?Carpentry work on installations are substandard.Days after the install, a valance crashed down.Shoddy installation resulted in a dangerous situation, we have a small child.The 2nd time installer came to fix a missing valance, it got worse.The 1st time I pulled the string the blind crashed down and cut and injured my right arm.I'm 5 mos.pregnant & this injury is dangerous to my health.I'm still in pain.I called you immediately to report situation.Operator said a special dept would call.I didn't get phone call from a "specialist, " instead I got call from the SAME installer.I never want him back in my home!

Jo
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Comments

  • Re
      13th of Jun, 2008
    0 Votes

    Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. Please visit our Carpet Stories website at http://carpetstoreis.empiretoday.com/ to read the experiences of other Empire Today customers. Unfortunately, we are unable to locate your order with the information provided on this site. Please feel free to contact us at for further assistance at http://www.empiretoday.com/Customer-Service or via email at webcustomerservice@empiretoday.com

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