[Resolved] Empire Flooring / high quote
After remodeling our old farm house, I got a quote from Home Depot for carpet in two bedrooms. I called Empire for a quote and was so surprised to get an extremely high quote for a cheaper carpet. When I showed the salesman my carpet sample from Home Depot and their quote, he went back to his car and showed me a better quality carpet sample and said he would lower the price to match Home Depot.with his "family discount". I asked where were the 2 free rooms they advertised and got stupid answers like-We do better work, and we can come tomorrow and you have to wait 3-4 weeks for Home Depot. When I told him I wanted to think about it and let him know later, he continued to pressure me to pay a deposit. I asked if I could cancel and he said yes, and it was in writing.
So I paid him a deposit of $50 to get rid of him. When he left I immediately called the number to cancel and complained about his sales tactics and the high price. The next day a representative called to offer a better price. I had already called Home Depot and they had the carpet in 5 days and came the following day to install. BEWARE, they are scammers and the salesman only has his commission in mind when giving a quote!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Company Response's Response, Jun 15, 2009
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at [protected]@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Consumer Advocate Team
Empire Today, LLC
Empire Today Customer Care's Response, Apr 29, 2014
Thanks for bringing your concerns to our attention, Emmie. We never want our customers to feel pressured to purchase, and it’s disappointing that your sales appointment did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We understand that you’ve already gone with another company, but we would still like to know more about the situation and address your concerns. If you’re still interested in speaking with us, please contact us at 888-588-2315 x4195 or [protected]@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager
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