I scheduled an in home estimate with Empire Carpets. They were supposed to arrive between 7-9pm. At about 8:15pm I decided to call them to see if they knew when they would arrive. They told me that my ticket was never picked up and no one was coming. I asked how this could happen and she said it happens and asked if I would like to reschedule. I said NO! These are not the kind of professionals I want installing my flooring.