[Resolved] Empire Carpet / Poor service!
I, too, had a man from Empire Carpet come to my home to measure and give me a free estimate for new carpet in my basement/gameroom. After he measured the room, which is nearly 1/2 of my basement, he showed me some samples, sat down and wrote up some figures. He told me I have 115 square yards (which calculates to 1,035 square feet) to cover and the original price was over $5,000, but with the 'discounts' it came down to around $3,500. I was SHOCKED by this price. He asked me what I thought it would cost and I told him 'around $1,000 - $1,500 and told him I wasn't interested, that this was too expensive for me. He then told me he could 'make a phone call' to his boss to see what he could do for me. ( I figured he thought he could get over on me since I'm a single woman) After speaking to the boss, he told me that the shade/style of carpet that I wanted was being discontinued and they 'just happened to have three rolls of it in the warehouse' so they could discount it by taking $800 off the price. I told him I still didn't want it. He told me if I changed my mind and wanted the carpet the next day, I couldn't get it for that price. I said it i was ok, that if I wanted it from them I was sure I could get that 'discounted price'. He left.
I had another carpet company come to measure and give me a price for carpet. This company measured my room at 664 square feet. I asked the man if he measured correctly, and he said he did. Then I called another company to come to measure, just to make sure of the measurement. This third company measured the area to be 670 square feet, which is pretty close to the second measurement.
I phoned Empire and asked to speak to the man who gave me the original estimate. When he got on the phone, I asked him to please clarify the measurement and the estimated price. After a few minutes of fumbling, he said he couldn't locate my paperwork. I asked him to please phone me and let me know what his measurement/estimate was. That was yesterday. I'm still waiting for him to return my call. I think I may email the Attorney General's office to let them know about Empire.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Empire Today Customer Care's Response, Sep 10, 2013
Bobbi, we can assure you that we are committed to providing all of our customers with world-class service. If ever a customer concern arises, we make it a top priority and work with our customers towards a resolution. We would be happy to speak to you more about this matter. Please contact us at 888-588-2315 x4195 or email@example.com. Thank you. Rebekah Clerk, National Customer Service Manager
Empire Today Customer Care's Response, Mar 14, 2016
Hi Kim, we regret the issues that occurred with your installation, and we understand that we've been in contact with you about this situation. We will be following up with you shortly to ensure that everything gets completed to your satisfaction. You can also reach us at firstname.lastname@example.org. Thank you. Bill Allivato, National Customer Service Manager
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