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Emirates / mistreatment of old people

1 121 Lancaster streetLeicester, England, Leicestershire, United Kingdom Review updated:
Contact information:
Phone: 07956563673

Dear sir or madam,
My family members arrived from India.His passport no -f1661035 and his name is Mukardam Ahmed Umerjee his date of birth is 08/03/1942 other passenger name is mukardam zubeda ahmed, her passport no-g8889015 and date of birth 15/12/1943.
I am writing a complaint on behalf of the above two passengers. Their original flight was booked on 5th oct flight time 0745. They had a boarding pass for this flight and arrived 1 hour prior to the flight. They were rejected from this flight on the basis that it was full. They were then given a second flight where they had to travel separately in 2 different flights. consisdering there age and there lack of english they were not treated in the right manner and were taken advantage of. They were then put onto a third flight which they were told they would be seated on the same flight. for them to accept that flight they were fined £100 for no apparent reason.
This is unacceptable and a mistake of emirates staff who did not treat them well. YOU overbooked the flight and then gave the passengers a very hard time. Also on the 3rd flight that they travelled on the service was terrible. They were not given food or any other services. Due to this they are now very ill and distressed. I am not happy with this service by emirates. Me and my extended family have used emirates airlines in the past and we have been more than happy with the service provided. So i am extremely disappointed and upset that there were flights available from india to the uk which were cheaper but due to emirates good service which i ahve experievenced previously i was more than happy to pay extra for my parents to be booked on an emirates flight.
Due to all these flight changes i had made my journey to collect them from heathrow at the arrival time of the original flight. I had travelled 125 miles to collect them and they were not on the flight and by the time they had contacted me to explain what happened they were still not able to give me an exact arrival time. i had spent 7 hours waiting for them for which i had to take out car parking cost and fuel cost. i then returened back to leicester due to me having to start work at 9:00pm. I then had to arrange for a family friend to go back to heathrow from leicester to collect my parents fpor which i paid the fuel cost. And this was all becasue of bad customer service from staff representing emirates.
I would be grateful if you could look into this incident and give me an explanation as to why this occured.If not for my benefit but so that is does not happen to anyone in the future. I have been extemely calm and polite about this situation. it has cost me an extra £300 because of the fines and fuel cost and time involved. Im a working class individual and i have never cheated anyone. but this time i feel that i have been cheated on by emirates staff.
I would like this matter resolved urgently and i want you to cover these extra expenses which i had to pay because of incorrect practice from emirates staff.

yours faithfully,
ALTAF AHMED

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Comments

  • Re
      4th of Apr, 2012
    0 Votes

    They arrived 1 hour before the flight? I think anyone knows when travelling internationally that 1hr before is too late for check-in.

    The other issues I might agree with but the original situation was the fault of your family, not of the airline. If passengers "no show" for a flight the airline is within the Terms & Conditions to give those seats to Standby passengers. Technically speaking, many airlines have a forfeiture clause which normally means passengers who turn up late give up any ticket paid for. So for them to re-book on same ticket (with fee) rather than say "too bad" is actually more than the T&Cs says they must do.

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