I am currently having problem with same bank, been more than a month since i made complaint regarding my card and no one seems to act. Every time I call the representatives they either dont understand my point or they say the department has not responded yet. I wonder what kind of English Language they use, or what is the response time frame they are looking at. They seem not to take responsibility to what the call "SYSTEM GENERATED".
I paid my card more than full amount last year and I had it closed, but until now I am still getting statement with escalating interest which I dont know where they're getting. Now I dont put money in that account anymore. WHen my salary comes, i get it in full.
My friends CAse:
She made a load thru this bank and it was deposited in her account, there's this lady in the bank cancelled her account without asking her. Then my friends did made a complaint regarding the case and the bank kept on telling her she made the request for the closure of her account. I dont know if the employees had been comatose for over a year or two, how could someone ask for the closure of an account with over 200T money in it without withdrawing the money. Luckily there was this Filipina executive who arrived and helped my friend. Now she gained access to her account and withdrawn all the money.