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Emirates NDB Bank Customer Service Phone, Email, Contacts

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Emirates NDB Bank Complaints 90

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12:41 am EDT
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Emirates NDB Bank issued credit card to imposter using my name & address and I am in india

Hi

There is someone who has used my personal details and has applied for a credit card and he is using it for purchases under my name. I am in India and I have no clue of what's happening and the bank is calling me asking me to pay up. Doesn't Emirates Bank verify who they are issuing cards to. If Emirates Bank is reading this then know this - I am not going to pay any bills simply because I am in India for the past 3 years and there is someone out there currently using a card under my name which translates into = someone is using your banks money. Please contact me for further details [protected]@yahoo.com

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Emirates NDB Bank sharing personal information with 3rd party

THE WORST BANK EVER

Emirates NDB service is so far the worst service I have faced in the banking industry. I have a vehicle loan with the bank. As a part of loan opening I have submitted my friends detail as reference.

The unprofessional staff has updated the reference details as the main customer’s details and the main customers details and calling up my friend for all bank related details. The worst part is that my friend knows everything about my accounts. This is a legal issue where my personal details being shared with a third party.

I have spoken many time to the customer service regarding this and they have verified all my details and still have not done the require changes in their systems and my friend is still getting calls. Due to the frequency of calls my friend is no longer a friend of mine as he suspects me to have purposely done this.

This has been going on since January 2010. How hard is it to verify details and update customer’s details?

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DrMood
PK
Feb 27, 2011 9:21 am EST

Agreed ... worst bank EVER in the history of banking
I have to psyche myself up for about 3 days before I can manage to call them for anything and then I usually end up in a screaming fit after talking to a whole series of unknowledgeable, unprofessional idiots who don't understand anything about customer care .. and this has been going on for about 8 years ! I tried changing to their Priority Banking service and that was even worse ... seriously, if you don't have to bank with these people then DON'T !

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2:53 am EST
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Emirates NDB Bank cancellation letter

I went to Emirates Bank in Sharjah today to receive a clearance letter for my credit care to show my credit card has been cancelled. I was asked to pay dhs 200 to get a clearance letter. When I asked the lady (Bindu Joseph) to show any statement from the bank indicating that this amount is entitled to be paid by the customer she refused to speak to me. She, at one point alleged me of an Emirates Bank employee as she felt I had more knowledge about their internal process. She was VERY rude and had no customer service skills. She asked me to leave her desk and that I needed to speak with an operations manager. I requested her to speak with an operation manager as I have waited three hours in queue before I could speak to her.

She then had a word with to her branch manager who in fact tried to prove that it was Emirates Banks policy by showing personal banking policies and procedure. I said to the lady I was referring to credit card and not personal bank and was told that they are both linked together. I was given two option; one was to keep quiet and pay and second was to leave the bank immediately. I decided to pay the money regardless of the fact that the service was pathetic and I was not convinced. However, Emirates bank could only provide a no liability letter stating that I had no liability with the bank. I stated that I could have proven this myself by showing a credit card statement with zero balance. However, I did not receive any help and the branch manager starting to make a mockery out of me with laughter through his colleagues and friends. He then walked away with pride, ignorance, and a guilt which he will never surpass.

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ser mohamedkhan
AE
Aug 08, 2012 6:33 am EDT

i requwast e nbd pleas give my c letter fast hary pease i have same promplem i given stilmant chque 30 7 2012 way not celeyaer pleas halp me

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12:19 am EDT
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Emirates NDB Bank false charges

I agree with a lot of the post here about the complete incompetence and arrogance of Emirates bank employees. They somehow in their utter stupidity charged another client's check for 1500 AED to my credit card. How a check gets taken from someone's credit card account alone is a mystery, but the most ridiculous part is that I don't even have checks with them! I spoke to one Mr. Yakoob Mohamed who found the check, knew it was from another account and only refunded the 100 AED processing charge and refused to help anymore after that, saying he was "only doing this as a favor and to stop calling him about it." Now I am starting the complaint process over again. I know it doesn't sound like much money, but these people have no education on customer service and accountability. WAKE UP EMIRATES BANK!

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Has anyone been called up by debt collectors from their UAE banks and been told, perhaps in a not-so-nice tone, to pay outstanding balances on their credit card bills? Do you want to tell your story to a journalist in UAE? If so, please email me at [protected]@thenational.ae

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Emirates NDB Bank lost my international money transfer

*****Please see the below string of emails sent June 16, 2009 to Emirates Bank, Mankhool branch to understand their complete incompetence. These emails were sent to both, Chaminda W: Branch Operations Officer, and Abdul Rahimi: Branch Manager*****

Hello Chaminda,

My name is Michelle, I work for #####. I have been instructed by my employers finance department to talk to you.

Here is what happened with my international money transfer:
3rd of June I filled out the form to transfer my entire months salary from my Emirates bank account, to my Wells Fargo bank account in the USA. 6th of June the money left my Emirates bank account. I have not seen my money since (It is June 16th). I have been speaking with Abdullah at the Mankhool branch (Head of Tellers) and he has not been able to help me.

This is a very urgent matter. All of my bills are late and I now owe over $200 USD in late fees because of this. This is also affecting my credit rating in the United States. I would hope that you would compensate me for your errors. I am in no position to be paying late fees like this because of an error on your part.

Attached is a form that Abdullah gave to me last week, for your reference.

Kind Regards,
Michelle
_________________________

*****I called the bank after having received no response. I talked to 2 people who promised to call me back. (Keep in mind I've been doing this now for 3 days... after actually getting in touch with someone in the bank, being promised a call-back, receiving no call-back, and then calling the bank --- with no response. I even visited the bank twice in the last week, only to be told I would be called back.)*****

________________________

Hello Chaminda,

This is a gross neglect of your customer base and highlights your incompetence as a financial institution. I was told I would receive a call from Chaminda before 1pm... I made Chaminda promise to call me back, twice. It is now 1:30, with no call. I have called the bank, your phone number, and Abdullah's phone number repeatedly to no avail for over 30 minutes. I have been told over 10 times by Abdulla, that he would call me back since Thursday of last week. He has not EVER CALLED ME BACK ONCE.

It has now been 13 days since I filed my money transfer --- it is a disgrace that you do not even know where the money is.

You have lost my money, my entire month's salary, and I want it back immediately. As of now I consider it stolen. You can be sure there will be severe repercussions for your neglect. I expect you to immediately divert your attention to this situation as you are meddling in my finances to a degree that is unacceptable. I am accruing late fees everyday that you neglect me, and my credit score in the US is being impacted. I expect full repayment for these fees that I have suffered on your behalf. You will no longer have my business, you can be sure.

This is completely unacceptable. Everyone I know, and many whom they know will hear about this.

Kind Regards,
Michelle

________________________

Dear Ms. Michelle,

Our payments department has just now confirmed once again that the payment has gone through successfully. Kindly arrange to fax the swift copy to your bank in US to investigate if there is any issues from their end. Our payments department will send another tracer to the bank today in US stating your claim of Non receipt of Funds.

As advised to you on the phone, kindly fax the swift copy to the US bank and investigate if there is any issue at their side. In the mean time we will get back to you with the tracer message sent today.

Regards,
Chaminda.

________________________

Hello Chaminda,

This is the answer you should have given me last Thursday. I asked Abdullah to make a transfer trace on THURSDAY... And you're just now sending it out?

Kind Regards,
Michelle

_________________________

Dear Michelle,

Actually today's tracer will be the second sent from our banks side. The first tracer was sent on 14-06-2009 by our payments department which " Wachovia Bank" has failed to respond so far. The first tracer message is attached below for your reference.

Regards,
Chaminda

__________________________

Chaminda,

Are you being serious?! “Wachovia Bank” is not my bank. My bank is Wells Fargo, I even gave you the bank routing number on the transfer sheet, to ensure you’re sending to the right bank. You are sending the trace to the wrong bank... That is why they are not responding. Look at the attached sheet I sent to you earlier today. It says “Wells Fargo”right on there.

Kind Regards,
Michelle

____________________________

*****It is now 3pm and the bank is closed, and you can bet that Chaminda went home with no concern for the fact that her bank has lost my entire months' salary. I do not look forward to having another round of this same run0around game tomorrow. This is complete and total incompetence, like I have never seen.*****

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Update by Michelle in Dubai
Nov 08, 2009 4:46 am EST

Well, this isn't exactly a country ruled by law... haha. So, if it is theft there isn't much you can do about it. My issue was eventually resolved... many weeks later after accruing many fees due to late bills. I went to the branch several times a week yelling at the manager, and called customer service repeatedly. Just be persistent. They are very bad at resolving matters quickly. If you can, go with a different bank, because this sort of occurrence is not uncommon.

I would recommend calling the complaint department. I'm sorry that I don't know the number, but Emirates bank does have one. Ask to speak to someone who has some sort of power... because they will just throw you around to different phone operators, I'm sure.

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annapan
ZA
May 04, 2016 1:39 pm EDT

Hi my husband is struggling aswell with 3 months of salary that was transfered to south africa but also no money received on this end, we lost everything like in everything, they could not give us the swift copys upuntill today the money was transfered on the 1 st of march, he had to get a lawyer and now he has to get a part of that money aswell, i am so mad that we have to lose everything that is not our fault, why cant they reverse the payments, they must have some policy or something if money gets lost ? To reimburse the client? What can we do maybe write to gulf news ? I dont see it sorted with the bank and in the meanwile i have to suffer in south africa without money and my husband it is not fair

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pearlhazelhaze
Bradford, GB
Mar 12, 2013 6:28 am EDT

I have similar issues where the person in Dubai is claiming he never receives funds whereas my bank has acknowledge deposit of funds. What can I do? Please help

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NJBL
AE
Nov 08, 2009 4:24 am EST

Did you ever get this sorted out? I have a similar experience where Emirates Bank have just removed 5000 AED odd Dirhams from my account with no reason, notification or communication. When I call the "Help Desk" (and I use the term loosley) they have no idea why the bank debited it.

Isn't that theft?

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11:09 pm EST
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I have some loan from Emirates bank and i am paying it regularly, i changed my job and got new visa when the new company transfered my salary into account so bank freez my account without informing me, i went to a branch in Alain, they told me to submit Visa stamped page and Salary certificate .. so i went to my branch in Al Ramoul Dubai, when they check...

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Emirates NDB Bank being charged on a closed credit card

My credit card was closed by the bank. i had paid the crdit card in full and infact paid an additional aed 10 just to make sure i had no problems. i also called the bank to confirm the recipt of the payment and the closure of the card. this happend about 6 months ago. now i receive a sms stating that my card is overdue by AED 19.41 and to make a payment to avoid legal action. i was asked to call +[protected]. but the number is never reachable.

Please advise.

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Kessale
JO
Aug 25, 2009 10:33 am EDT

My original credit card EIB VISA CLASSIC had expired last Feb. 2009

On Dec 29, 2008 I sent an e-mail asking that it be renewed and sent to my address,
On Feb 03, 2009 I received a request to send an email agreeing to the courier fees, which I did on Feb 05, 2009
On Feb 09, 2009 I was charged for courier charges ref 50.00 AED
On Feb 23, 2009 I was again charged for courier charges ref 50.00 AED
On March 17, 2009 I sent an email to EIB not to renew my credit card, and I called the hotline to cancel it
On April 01, 2009 A transaction appreared showing credit card was renewed and activated with a new number without my concent
On May 03, 2009 A transaction appeared again showing the new number with a charge of 110.37 and a negative charge -115.50
On May 03, 2009 I sent email asking for explanation why I am being charged
On May 03, 2009 I called EIB hotline asking the same question and the reply was it's against monthly credit card membership fees and I asked it be cancelled
On May 04, 2009 I received a reply the charges are against my credit card dues without any further explanation or mention of my request to cancel it.
On May 04, 2009, I sent an email asking why my request to cancel the card was not honoured
On May 05, 2009, I received an email that I have to call another number to voice log my request [protected]
On May 18, 2009, I called the number at 11:57 Pm the person asked that I have to settle the charges before my card be cancelled which Totals: -392.06

Since I didn't ask for my card be converted to the new EIB VISA GOLD and since I didn't receive my credit card by courier as promised and since I did not call EIB helpline to activate the new card and since I called at least twice asking for my credit card to be cancelled and never informed of the new charges or the procedure to cancel the card I asked EIB to kindly reverse the charges and cancel the credit card.

This request was never honoured and still I am being charged monthly membership fees and overdue charges

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Emirates NDB Bank negligence

Last July 2008, I received a sms from a certain Ali of Emirate bank Collection Dept, Dubai threatening me that they will file police charges against me due to my irregular payment of carloan. I am very surprised to see this message because as far as I am concern I have given them PDCs and I have enough money in my checking account to pay my dues. Just imagine the stress it gave me and Im on my 7th month pregnancy! Only to find out that they are not posting my cheques against my account hence the overdues! To cut the story short, I just paid in cash the overdues and just waited for the return of my cancelled cheques and call their attention to not commit the same negligence again because its very inconvenient for me.

5 months had passed.. I already gave birth and now planning to go back to my home country for good...Upon checking my account, I have now again 5 month overdues! meaning they did the same thing again and now they are telling me they cannot find my cheques! They asked me to go back and forth again to their collection dept on to the branches only to tell me i have to pay again in cash for the 5 month overdue and it will take time for them to locate the cheque! Are they mad? I have done my part of issuing the pDCs and making sure there's enough funds to pay my loan..All they will do is post the PDCs and get their payment - and they cannot do it? Now the next question is where did my cheques have gone to...I will not pay my dues in cash unless they give me back all the supposed to be cancelled cheques...

If I am just somebody who would want to hide from his loans, maybe I should be treated badly..But I want to pay my loan and arranged for it to be paid...And this is how they will treat me...I have set this up because I want to avoid the inconvenience of going back and forth to bank..now that's what they're asking me to!

Worst bank ever in my entire life!

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Sheraz
AE
May 01, 2012 6:55 pm EDT
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Same thing Emirates NBD Done with me. I have paid my complete outstanding of my credit cards 2 years ago and request to closed the cards. And today after 2 years i found that i have to pay my outstandings again. Very very very very big cheating and fraud.

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ABCDEFGHIJK
AE
Aug 24, 2009 6:37 am EDT

this is the worst bank ever.

i have a carloan from them and i get the same SMS's while i'm making the payments as cash every months (as per an agreement with them) and they are still deposeting my cheques along with the cash payments, what made me keep unsuffecient funds in my account, and they are now calling me for the bounced cheques while i have not been late in a single payment.

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vinci azevouche
AE
Mar 08, 2009 6:34 am EDT

You are not the only one madam. The bank is very popular over the internet with same problem you posted. Some banks makes thier clients banking experience more pleasant. But your bank and mine makes our banking experience worse you never want to go back.

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I deposited $59k in the Emirates Bank in Dubai. The money was stolen out of my account using a forged signature. The bank has 1. Refused to honour its obligation and refund me the money. 2. Refused to provide copies of the documents used to steal my money and 3. No senior member of the bank staff has ever bothered to contact me. Dubai has no banking...

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Overview of Emirates NDB Bank complaint handling

Emirates NDB Bank reviews first appeared on Complaints Board on Oct 23, 2008. The latest review Personal auto loan tenure is wrong was posted on Jan 18, 2024. The latest complaint fraud cases was resolved on Sep 12, 2012. Emirates NDB Bank has an average consumer rating of 2 stars from 91 reviews. Emirates NDB Bank has resolved 12 complaints.
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  1. Emirates NDB Bank Contacts

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  3. Emirates NDB Bank emails
  4. Emirates NDB Bank address
    P.O. Box 777, Deira, United Arab Emirates
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