SUBMIT A COMPLAINT

Emirates Airlines / lost items from baggage

IN Review updated:

Respected sir,
I arrived in nedumbasery international airport on 23/8/2009 from zurich (Switzerland) via dubai. My check in baggage, named "polo house u s a", which contains 1 large chamber and 2 side chambers. All 3 chambers where properly closed and seperately locked. When I received the baggage bag, it was found that lock of one of the side chambers was missing and through that chamber, the separation between side and main chamber was torn and few of my valuable items like swiss watches (3), t shirts for children. Chocolates and souvenirs were missing from the bag. I immedieately approached the duty officer of emirates from the airport and reported the matter. They immediately weighed my check in baggage and recorded that around 2 k gs of items was missing. They registered my complaint and the carbon copy was given to me. The photocopy of the registered complaint is attached with this mail.
So kindly look into this matter as an urgent case and take necessary steps to get back my lost items. Expecting speedy and most favourable reply.

Thanking you,
Yours faithfully,

Emirates Airlines

Sort by: UpDate | Rating

Comments

  • Sh
      Feb 07, 2011

    Hi

    I was travelled From in emirates via Emirates from Toronto to Bangalore on 14 Jan, I checked in luggage (Bagguage) of 23 Kgs, and when i reached the bangalore my baggage is not came after 12 hrs i recived baggage with 18 kg (Less of 4 kg) but in the lots af materills are missing, i have given the complaint (complaint refernce-DXB/X/200111/6732492) after that no one has given the actually what happens my materils, i called up several time in Inida (bangalore), they are telling the we will let you when i will get it no one is Telling and also actually this case is dealing By Mr.Anil, i called several time he is not coming on the phone, i don't no what to do please help us for the next procedure

    Thanks
    Shrikant
    91-[protected]

    0 Votes

Post your comment