Electrolux / Washing Machine / faulty washing machine and deficient service!
I had purchased an Electrolux Washing machine (Model 760 FX Digiwash ) on 05.08.05 from Sri Rama Marketing, Dwarkanagar, Visakhapatnam...
The Washing machine started malfunctioning in the month of Jun 07.A complaint was lodged vide complaint no 2180 dated 18.6.07 with Sri Venkata Sai Services, who are official service providers of Electrolux electronic equipments. A service engineer visited us and diagnosed the problem as pressure sensor malfunction. He also said that he would procure the faulty part but did not turn up for two months. After repeated calls the service center sent the engineer in late august 07. This time he took the faulty pressure sensor along with him promising to return with a new pressure sensor. But till date the service center has not responded. We make calls to the service center only to hear that they have not yet procured the spare part.
This whole sequence is creating a loss of faith in Electrolux and its service provision. Our repeated calls to the shop and service providers have fallen on deaf ears.
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