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Electrolux / Washing Machine / faulty washing machine and deficient service!

1 India Review updated:

I had purchased an Electrolux Washing machine (Model 760 FX Digiwash ) on 05.08.05 from Sri Rama Marketing, Dwarkanagar, Visakhapatnam...

The Washing machine started malfunctioning in the month of Jun 07.A complaint was lodged vide complaint no 2180 dated 18.6.07 with Sri Venkata Sai Services, who are official service providers of Electrolux electronic equipments. A service engineer visited us and diagnosed the problem as pressure sensor malfunction. He also said that he would procure the faulty part but did not turn up for two months. After repeated calls the service center sent the engineer in late august 07. This time he took the faulty pressure sensor along with him promising to return with a new pressure sensor. But till date the service center has not responded. We make calls to the service center only to hear that they have not yet procured the spare part.
This whole sequence is creating a loss of faith in Electrolux and its service provision. Our repeated calls to the shop and service providers have fallen on deaf ears.

Beware!

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Comments

  • Mr
      23rd of Sep, 2007
    0 Votes

    We had purchased Millennium Slimline 1045F Electrolux washing machine from your dealer Asiatic Electric Trading Co. On 8/2/2007 we got the Bearing kit and shock up replace from your authorised service centr Cooling Salers By culla (W) Mumbai at the cost of Rs 3036/-
    Now again since the last two weeks we are getting a loud noise and vibration while the machine is drying the clothes. We called Cooling Sales to check and he says the bearing kit has got spoiled again and the warranty period is over in 7 months. I cannot understand how such an expensive part can get spoilt so fast and does it mean that every six months i need to replace it at my cost. The technician charges us for his visit Rs 280/- without repairing. That also he says now we have increased our visiting fees to Rs 400/-We feel that your bearing should have a life of atleast 5 years.I t cannot give way within 6 months. Kindly look into this matter and let us know what should be done. We have not replaced the bearing and asked them to replace it for which they do not agree. We would like to have the telephone number and e-mail of Electrolux complaint dept.Thanking you. Ibrahim Rupawala

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