[Resolved] eDreams.com — scam, ticket not received, no customer service
I was redirected to edreams.com from skyscanner. I'm still surprised that skyscanner is showing the results pointing to these scammers.
Edreams told me that my credit card payment was rejected and said that I can do bank transfer what I did.
I received the confirmation, but never received the ticket. I've lost over 150 euro because the bank transfer is irreversible. Additionally I had to buy the ticket at the airport at much higher price.
The customer support is horrible, close to non-existing. After some time I gave up, tired of the arrogance of the staff.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, Jan 13, 2015
I'd like to check what has occurred with your booking and if there is a possible solution. Could you please indicate in response to our private message your booking reference and email address? With this information, we'll be able to retrieve your case and we'll contact you soon.
Frank - eDreams Customer Care Team
More eDreams.com Complaints & Reviews
- [Resolved] eDreams - fraudulent claims and withholding of money 
- Vacaciones eDreams S. L - Shady Business Practices 
- [Resolved] eDreams - dishonesty, bad attitude 
- eDreams Limited - taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later?? 
- [Resolved] eDreams - scam 
- eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund
- [Resolved] eDreams - flight booking 
- eDreams - lack of service
- eDreams - airfare price
- eDreams - edreams withholding refund - fraud