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eDreams / unethical behaviour

1 Spain, Spain
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Please avoid buying tickets through eDreams. It used to be a good and honest way of buying tickets before but now it a total dishonest booking service. I could not avoid being charged for the ticket and cancel it because they ask you all the credit card information before they tell you the real price which ultimately is 50% higher than the original price. After they get all your credit card information they charge you an additional amount for the return ticket which is basically 50 to 60% more than the initial price they claimed. In spite of the fact that I did not continue with the return ticket they still charged my credit card. All my efforts to get a refund for the tickets were in vain; they said that the airlines refused to refund which is incorrect. This kind of practice should be illegal as another customer just mentioned; the final price should be quoted before people enter their credit card information.

Nov 8, 2016

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