[Resolved] eDreams / denial of compensation from europ assistance
I regret to inform you that my claim for reimbursement following flight cancellation ([[protected]] Cancellation confirmation eDreams - 23 December 2016 - Europ Assistance O/Ref: E16T1933109) has been illegally rejected, delayed and ignored during the last 5 months. The reason for cancellation was the untimely issue of visa for the insured traveler, reason of delay are not justified by the Netherlands Consular Authorities. My claim has been subject of several emails, Europ Assistance taking more than 2 or even 4 weeks to answer, always with unjustified and illegal excuses in flagrant breach of the insurance policy and the law. I have reserved all my legal rights thereto since our first correspondences and I seriously regret to have no other resort today but courts, to receive proper compensation for the damages incurred by these illegal and bad faith maneuvers, damages caused equally by Europ Assistance and eDreams.
Thank you for your assistance.
All rights reserved
Attorney at Law
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, May 09, 2017
Thank you for bringing this issue to our attention.
Regarding to the refund request, we kindly inform you that we are now checking the case and will get back to you shortly.
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