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eDreams / communication failure

1 Barcelona Spain, Spain
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I went to go check in from my connector flight from Dublin to London. I was told I was not on the flight attendance list, while I had an email saying it was confirmed by eDreams. I also looked on my account, it said the same thing. My friend and I booked our flights together, same day, same company, same flights. She had no issues. I then had to spend $327 USD to not be stranded in a foreign country and to make sure I would be able to return home later that same week. There was a blatant lack of communication between myself and eDreams, as well as eDreams and the airline, City Jet. I was also told by eDreams that I WOULD NOT receive a confirmation email from City Jet airline, the same thing was said to my friend on that flight. If there is an issue with payment or with booking a flight, your clients need to be told. To be taken by surprise at check in, and then spending two times the original flight amount in order to not be stranded is INEXCUSABLE.

Nov 6, 2016

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