Yes. I cancelled a few months ago and when I did, they told me they'd keep my e-mail address active for a month so I could access it and then afterwards they'd cancel that. Well, I just looked at my credit card bills and notice I was still getting charged 4 bucks a month by them for something. So I called and asked what it was there for, and the woman on the phone I was paying for my e-mail. I said, I didn't want the email account and that I wanted it cancelled. So she told me she'd charge me 2 bucks for it the next month so I could "move all the important stuff " to my other accounts. I said ok, and asked her if after that would it be cancelled completely? She told me that after my month at half-price, I could call back and say whether or not I want to cancel it or not.
Is that even legal?
I mean, I've said I wanted it cancelled twice now. And now I've got to call back a third time and say I want it cancelled?
That sounds like fraud.
So I told her that I didn't have to wait a month. That I wanted it cancelled now.
So she cancelled it.
How hard is it to understand, "I want to cancel my account now?"