Comcast
Reviews and Complaints

Me and my wife, we've been using Comcast for the last 3 years. And let me tell you, it's been a ride. We've had problems left and right, and it feels like we can't catch a break. The billing is a mess, they keep charging us for things we didn't buy, and they change our bills without any notice. It's like they're trying to confuse us on purpose. And don't even get me started on the service-related issues. Faulty equipment, improperly installed equipment, and "unidentifiable problems outside of our property" - whatever that means. We've had it all.

But the cherry on top of this whole mess is what happened recently. They scammed us, lied to us, and stole from us. It's a long story, but basically, they applied a payment to a closed account, causing us to be charged late fees and have service interruptions. After a dozen phone calls and hours on the phone with their "CSR" reps, we finally got the issue corrected. They promised us a credit of $227.58 for the next month's bill, which they did apply to our account. But then, out of nowhere, they removed the credit without any notice. When we called to ask about it, they said it was incorrect and not owed to us. And now, they're saying we owe them $400 for the next two months' bills, plus the late fee for July.

We talked to a CSR manager for 50 minutes, and when we asked to speak to their boss, they put us on hold for over an hour and then hung up on us. We're back on hold now, and it's been over half an hour. It's like they don't care about their customers at all. They're scammers, liars, thieves, and con artists. I wouldn't recommend doing business with them if you value your money and your sanity. They'll steal from you, scam you, lie to you, and then blame you for their mistakes. Stay away from Comcast.

I ain't had Comcast cable or internet in like 4 years and I don't think I'm ever gonna go back. I even went and filed complaints with the Better Business Bureau about their shady practices, but it don't seem like they've changed none. Let me tell ya, they need to give their customer service reps a dang dictionary so they can look up the word "complementary". I was having all sorts of trouble with my connection (turns out there was some exposed cable wire just chillin' in a puddle of water after every rain) and every time I'd complain, customer service would offer me some kind of "complementary" upgrade for my "trouble". Now, complementary means free, right? But I kept getting charged for these supposed freebies. And when I'd demand a full refund, all they'd offer was a partial refund for that month - which didn't even cover what I'd already paid to keep my account in good standing. That's just not right, ya know? I never woulda accepted those "free" upgrades if I knew I was gonna have to pay for 'em. And some of 'em were even done without my permission! I didn't even know about 'em until my bill went up. That's just terrible customer service, and it's clearly a scam. I never got my full refund, which was a pretty penny after a year and a half. I finally got so dang fed up that I refused to pay until I got my refund. But it never happened, even after I tried to work with the Better Business Bureau. And get this - the BBB closed my last complaint as "resolved" even though it never was! Don't deal with Comcast, folks. They ain't gonna change until we all boycott their services completely. Most places have other options for cable TV these days, so we gotta hit 'em where it hurts - in the wallet. We don't need Comcast, but they sure do need our money.

Xfinity, let me tell you, is a real headache. I had to use them for a whole year at my old place because they were the only option available. I was paying a whopping $183 for a plan that was supposed to cost $140. When I asked about the extra $63, they told me it was for "taxes and fees." I was supposed to be getting a "gigablast" internet speed, but I was lucky if I got 40. My internet would go out every day, and my TV would freeze up. It was a real nightmare, and I was so relieved when I finally moved and could get rid of them.

But, wouldn't you know it, when I moved to my new place, Xfinity was the only "good" option for internet. So, I set up an appointment for last Tuesday. The technician showed up, but he wouldn't come inside. I explained that I work from home and need internet in the back room, but he said they weren't coming inside because of Covid. My new TV provider and the internet company I had hoped to use had no problem coming inside, but not Xfinity. The technician said he had his supervisor on the phone and that he approved the drop, and that another technician would be there on Friday between 2-3. Of course, that was a lie. He stood there without a mask, looked me right in the eye, and lied to my face.

We called that evening, and the agent was apologetic and sent out a technician the very next day. But, when the technician arrived, he spent maybe 10 minutes and said, "I can't do it. If you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." So, in less than three days, I had been lied to and advised to lie by Xfinity. After the technician left, I spent my whole lunch hour and my husband spent three hours on the phone with different agents, technicians, and supervisors, being told several different things. The third lie was that a supervisor would call back in an hour, but they never did.

So, here I am, trying really hard to work from a card table in a corner of my living room, dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world. It's frustrating, to say the least. I wish there were other options available, but unfortunately, Xfinity seems to have a monopoly on the market.

This company is the worst when it comes to treating their customers right. They don't care about making their customers happy, all they care about is making money. It's like they want to have the same kind of internet that China has, where everything is censored and controlled by the government. They want to have more power over copyright laws so they can sue people for using the internet. They even say bad things to you when you cancel their service.

The main problems with this company are their internet service and their lawsuits. They supported the SOPA bill, which would have given big corporations the power to demand that internet service providers block websites, even if they were legal. They also don't support net neutrality, which means they can block websites that they don't like. They even slow down certain websites to force people to pay more money. This is worse than software companies that use crippleware to encourage people to buy the full version.

This company has been sued so many times that it's hard to keep track. They violate laws that enforce net neutrality and they overcharge their customers. They even change their customers' names to bad words, like Ricardo Brown. They don't care about natural disasters, like Hurricane Ike, and they still require people to return their equipment. Trying to cancel their service is a nightmare, just look at the other reviews. They overbill their customers all the time.

Overall, this company is terrible. They do everything that their customers hate. They don't care about making their customers happy, they just want to make money. If you're thinking about getting internet service from this company, don't do it. You'll regret it.

Comcast is an absolute nightmare! My experience with them started when I tried to use the HBOmax app on my cable box, but it wouldn't work. I spent two hours on chat trying to get help, but couldn't get a human on the phone. Finally, they told me I needed a technician to come out. Two days later, a technician arrived and looked at my TV issue. He said the problem was with my modem, so he replaced it. But that didn't fix the problem. It turned out that the cable box was bad. The technician told me that he didn't have a Massachusetts box because he was a Vermont tech. He said a Massachusetts tech would come the following Friday between 8-10 a.m. to replace the box. I took that Friday off work to wait for the tech, but he never showed up. I spent another two hours on chat trying to get help. Finally, they agreed to send me a new box. It arrived on Tuesday of this week. I finally had time this Friday morning to install it, but it wouldn't load. Now, the other four boxes in my home won't work either. I spent another two hours on chat trying to get help. They told me they have to send another box, but they could save me money on my monthly bill without losing service. I agreed. When I came home from dinner, I turned on Showtime and found out I no longer had it, nor did I have Epic. Then I got an email from Netflix saying my credit card was being charged for a subscription. But I had a Netflix subscription through Comcast. I spent another hour on chat trying to get help. They told me I didn't have those channels. I asked them to have someone call me directly. Earlier today, I called the corporate number and spoke to an escalation specialist. He insulted me by offering a $51 account credit for lack of cable box use, but not the $650 I lost in wages for the no-show tech on the previous Friday. I wish I could change providers, but I have no one else in the area.

I wonder if anyone has sued Comcast and been successful? It seems like they don't care about their customers at all.

I gotta say, I'm not too impressed with Comcast. I had to call them up to ask about their internet plans because their website was acting up, and let me tell you, it was not a pleasant experience. First off, the representative I spoke with couldn't seem to get my name right, even though I repeated it multiple times. And when I asked for clarification on some things, he got all huffy and puffy like I was wasting his precious time or something.

But the real kicker came when I tried to end the call and talk things over with my roommates before making a decision. This guy just couldn't handle it. He started getting all hostile and asking why I wasn't signing up right then and there. When I explained that I just wanted to discuss things with my roommates first, he accused me of wasting his time and said it wasn't his job to tell me about the product. Like, seriously dude? You work at a customer service call center for internet plans. That's literally your job.

I tried to end the call multiple times, but this guy just wouldn't let it go. He kept insisting that I didn't need to talk to my roommates and that I should just sign up right then and there. I even put him on speaker so my roommate could hear what was going on, and he still wouldn't back down. Eventually, my roommate had to step in and tell him off before we finally hung up on him.

All in all, I feel like Comcast wasted my time and treated me pretty poorly. I wouldn't recommend them to anyone based on my experience. And to that representative, Spiden or whatever his name was, I hope he learns to treat his customers with a little more respect in the future.

I used to be a customer of Comcast, living in New Hampshire, and let me tell you, it was a nightmare. I strongly advise against giving them your Social Security number. I had been with Comcast for many years and had never missed a payment. However, one day, I received a call from them saying that I had an outstanding bill in Ohio and that if I didn't pay it immediately, they would send me to collections. The bill was for hundreds of dollars, and I was shocked because I had never even been to Ohio. I explained to their fraud department that someone had been using my Social Security number to open fake accounts and get free TV. But instead of helping me, they told me that in order to avoid being held liable for the bill, I had to send them a copy of my driver's license, Social Security card, and a bill in my name. I was hesitant to do so, but I felt like I had no choice.

I also asked them to remove my Social Security number from my account because clearly, someone had hacked their security to gain access to it. They had my address and phone number because I did have an account with them, and I was worried that someone would use my Social Security number to access my savings account or buy a car and not pay for it, which would make me liable for other things that a Social Security number could be used for. But the Comcast fraud department told me that there was nothing they could do for me.

A few months later, they sent my name and phone number to a collection agency for another non-paid bill in yet another state. They once again asked for copies of my license, Social Security card, and a receipt for another bill because of another Comcast bill. But this time, I refused to comply with their demands because if my Social Security number was being hacked, then they would use these copies to create other fake bills.

A few months later, I received yet another collection agency bill, this time for a Comcast cell phone bill in yet another state. It was clear to me that the security breach was with Comcast because if it was with another company, then other fake bills would have been created with other companies. But they never tried to fix it or apologize for their mistakes.

In the end, I got rid of Comcast and never received another fake bill. I learned the hard way that you should never trust Comcast with your Social Security number.

When I first purchased Comcast I chose the internet and basic cable package with 2-year agreement. My first bill was for $129.99 which included all equipment and fees. After 6 months and no changes made to my service the monthly bill increased to $149.99 after a year to $172.93 and so on. Mind you this is supposed to be a fixed 2 year contract but Comcast makes up and alters the contact as they go without your approval. After 2 I got a call from Comcast offering the x1 platform and was told the bill wouldn't change at all. That lasted 1 month then all of a sudden jumped $40 to $232.35/mo. This is an insane amount of money for 1 person to have basic cable and internet. I then realized they added HBO and starz to my account without my knowledge so I went on and removed those channels decreasing my bill to around $200/mo. I called to complain but just got thrown around to different departments which was a total waste of time. They then figured out I lowered my bill and then decided to hit me with broadcast and regional sports fees (which were never stated on my bill until now) on top of increasing the equipment rental fees from $6.99 to $12.99 so my bill was back at $230/mo. I called to complain again and they told me there's nothing they could do then told me I could cancel but would cost me $330 early termination fee. This company flat out robs its customers and does not abide by any contract but will punish you if you break there rules, try to decrease your bill, or even leave. I'm surprised some of there business practices are legal. You can't even get out of it you become a slave to the cable company. Do not get involved with Comcast once your in you cannot get out without paying them a ridiculous fee to leave or get sent to collections because you angered a rep. Even if you try to cancel they won't let you. They'll say they canceled your account then continue to bill you and then send you to collections screwing up your credit. That all happens behind your back because you'll never see another bill but will owe them thousands. STAY AWAY FROM COMCAST!

Comcast's service was okay, but their accounting and customer service are the worst I've ever seen, no cap. After a year of using their service, I had to move and close my account. I paid off all the charges for the equipment and lines and asked them to close my account. I made sure that all outstanding balances were paid and the phone numbers were deactivated. However, Comcast continued to bill me at the usual monthly rate. Unfortunately, I had signed up for a pre-authorized payment plan, so every month, Comcast continued to take money from my checking account. When I called the company, it was a whole mess. There was no record of past calls, so I had to explain the problem again and again, often several times in the same call as I was transferred from one rep to another, to "managers," to this department, that department, etc. Their explanations for the charges were inconsistent. No one agreed on exactly how much they thought I owed, or why, or for what. One time, the rep who answered my call told me that no, I could not talk to a manager because they were all at lunch. Finally, I had to cancel my debit card to stop the debiting of my account. I continued to receive emails for years, and finally a collections notice. Again I called Comcast, only to learn that they had no record of my account. The collections notice was real enough, though. I finally had to negotiate a reduced amount, which I did NOT owe, to repair the damage this had done to my credit score. This is a HORRIBLE, horrible company. You will NEVER receive competent handling of a problem, resolution or fair treatment. It was clear to me that their incomprehensible billing is meant to confuse or frustrate their customers so much that customers just hand over money in desperation, as I did. I will need to replace my 13-year-old car soon and I need my credit score. How can I even fight this fraudulent charge when Comcast no longer has a record of my account, or even the email address I had through them? This company will skin you alive to line the pockets of its upper managers and share holders. DISGRACEFUL. I'm telling you, if you're thinking about using Comcast, think again. Their service might be okay, but their customer service and accounting are a whole different story.

I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap.

Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.

So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.

I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go.

I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1, only because you cannot enter a Zero.

Update;

Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. And 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.

I gotta say, I ain't never dealt with a company as bad as Comcast. I mean, from the get-go, they were all confused and messed up. I remember when I moved into my house, I called them up the next day to get my phone, internet, and TV package. And what do they do? They go and cancel my credit card! It took me almost two hours on the phone with my credit card company to sort that mess out. And then, when I finally got my package, the TV box didn't even work! I called up their customer service, and the lady on the phone was all like, "We'll have you up and running in no time!" But I told her, "Hey, there ain't no light on this thing!" It took her 45 minutes to figure out that the darn thing was broken. And that was just the beginning of my troubles with Comcast.

For the next three days, I couldn't even sign into my account! They went and created an imaginary person with the same name as me and used an old address of mine that I never even gave them! And get this, they wanted me to pay extra for HD! I told them no way, I ain't paying over 30 bucks more a month for something I can get for free with an antenna. And you know what? I was able to get over 50 channels in HD with that antenna! But Comcast, they charge you a broadcast fee and turn the signal into crap.

Anyway, fast forward four years, and I decided to cut the cord. I was paid up for the previous billing cycle, but they wanted to charge me over $250 for the next one! I had to file a complaint with the FCC, and even then, Comcast Headquarters agreed with me. But that ain't all. After I returned my TV box, they went and sent me some kind of TV streaming box, even though I had no TV service! I told them I didn't want it, but the rep had the nerve to tell me it was my order! I mean, come on, semantics don't work with me! And now, I gotta return this box or be charged $120. They can't take responsibility for their mistakes, only real men can do that.

So, I switched to T-Mobile for my phone and internet, and I'm saving over $120 a month. No TV, but that's okay. If you don't want cable TV, T-Mobile is the way to go. And let me tell you, I'm 73 years old, and I've never dealt with such a disgusting company like Comcast. Their BBB rating is 1, and that's only because you can't enter a zero.

Oh, and here's an update for you. Two weeks after I cancelled my Comcast service, I started getting all these scam phone calls. I got 39 of them! And since then, I've been getting 3-5 scam calls a day. Now, I only use that number for family and friends, so there's no way it's a coincidence. I'm pretty sure Comcast sold my phone number or something. Those guys are just the worst.