EA Games / pogo games

Macomb, MI, United States

My name is Rachel Thompson. I am filing this complaint on behalf of my 70+ year old parents. They have been paying members of pogo games for many years. Recently EA games locked them out of their account, Nevalyn777 or Nevaly [protected] They tried resolving the issue by following prompts and instructions offered on Pogo. The lock out was not resolved. We tried to resolve it through emails. No luck. For three days we called for tech support. They were unable to resolve issue. Today I helped my father reach out to EA customer service and they were outright nasty and rude. I heard with my own ears the representative tell my dad to [censored] off. What kind of company are you running?

Oct 20, 2018

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