Electronic Arts (EA)
Redwood City, California
United States - 94065-1175
I have been charged for Pogo and not been able to play pogo games for 3 yrs. with the exception of a couple...
On 5-20-08 I was "ripped off" for in excess of 15, 000 "tokens" I was won playing the game Hog Heaven Slots in Club Pogo on pogo.com. This has also been happening on a regular basis to other players, not getting credits for tokens we're being told by the game we've won, but trust me, tokens "wagered" are very promptly deducted from our totals. Granted, they are "tokens" not real money with little or no cash value. But many of us who play are older persons, many, such as myself, are disabled, and this provides us with contact with others who share our challanges, trials and tears. We also share our joys and our triumphs as well. We pay a fee to play on Club Pogo, some monthly, some bi-yearly, some yearly and I don't believe we are being treated fairly. You try to contact them on line and get stonewalled, with nothing but "generic" answers; you call their 866 # only to be faced with an automated phone system which doesn't give you the opportunity to talk with a live person in a one-on-one basis, meaning all you get is more frustrated. What can be done to see that we receive the benefits we pay for? People are being told on line they've won cash prizes, from $5.00 to $4, 999.00 and when they try to collect, are told they are "ineligible because they cheated", or some excuse, with the bottom line being the money never comes through. NO ONE I'VE TALKED TO ON THE CLUB POGO KNOWS ANYONE WHO IS ALLEGED BY THE SITE TO HAVE WON A JACKPOT! We believe the identities are being falsified by the site and EA Games to encourage us to continue playing. After all, how many elderly and/or disabled people do you know who couldn't use such winnings? Can you help us, at least to be able to make contact with a real live person and not some computer generated voice that is totally useless and obviously designed to frustrate and discourage personal contact? Thank you.
For the last 3 months, I have sent Emails, my bank has contacted Club Pogo to cancel my membership. The are...
I subscribed to this company for one year to play games. Knowing it was coming up for renewal, I tried to contact them. I cannot finds a phone number, but I did send an e-mail on their website ( I don't have a record, as it did not go through my personal email account) in February to let them know that I did not want to renew. I just found the charge on my credit card for 4/11
This was their reply
Thank you for contacting Electronic Arts.
Unfortunately, due to the nature of our service, we do not offer refunds for the subscription fees for any of our online games. In the event of a cancellation, Electronic Arts will not be able to provide any type of pro-rated refund or extension of unused access time. In order to avoid any charges, customers will need to cancel the billing of their account before the subscription fee has been deducted.
In any case, in order to cancel your account, please do the following:
1) Go to www.pogo.com, Click "Sign In" on the top right of the page.
2) Enter your Screen Name and Password.
3) Click on "My Stuff" option and choose "MY Account" from the drop down menu.
4.) Click on “View Your Subscription Info.”
5) Enter your password and click OK. After this you will be at a page where you will be able to view your subscription status.
6) Click on cancel subscription link next to the game subscription you'd like to cancel.
7) On the next page you will get two options:
1) Cancel immediately.
2) Cancel at the end of the billing plan.
Chose the second option to play the remaining game time and to cancel the automatic renewal of your Club Pogo subscription.
If there is anything else I can help you with please let me know.
EA Online Support
Customer04/21/2008 03:39 PM
I emailed this info in February, stating I did not want to renew my subscription...please credit my account $39.99 and cancel me out...
I am so unbelievably shocked on how pogo treats their members, I have been a member since last yr. Never if i...
I play Tri-peakssolitaire the last few weeks - the program freezes up and will not let me play any longer. I am payinmg $5.99 a month for this service
I was a member of pogo for for a little over 4years. I wasn't able to pay to pay when my subscription...
Pogo banned me for two days for a reason I disagree with and so do some witnesses who witnessed the person...
This site is such a rip off in so many ways!! They take our money for memberships, then when we have a problem they act like we don't exist. You never receive a response to a question or complaint. All they want is the money, customer service and satisfaction is NOT a part of their plan. The jackpot winnings are a joke as well. The winners don't exist and those that do win a very small amount, they accuse of cheating to keep from paying them. It's just a shame that a company making millions from paid members can't have a little integrity and treat their customers as if they matter in the least. Oh well, companies like these only last a short while because people will get sick of being ripped off. Enjoy while it lasts Pogo!!
I was looking for pogo games so did a search i got more than games when i hit a link that said pogo games it directed me to this site: www.trainofthought.info/images/ads/o/?page=4223 - 10k - Cached . this was not what i was looking for at all.
I completed all three games in the scavenger hunt game ,but was not credited, the computer says that I did not complete 'Dominoes which I did today.
I had my Pogo account suspended as it was said that I had used an inappropriate word. The word wa...
HAVE ATTEMPTED TO CANCEL ACCT. FOR PAST SIX MONTHS--POGO CONTINUES TO DEDUCT CHARGES FROM MY ACCOUNT AND...
I am a member of Pogo community and i find it very intense and chilling as soon as i am logged into there...
The Pogo Games site is one of the biggest culprits in taking money every month from credit cards. The site...
Just wanted to let everyone know on here that I have started an MSN group: CHEATED BY POGO and we are working with an attorney in St Louis, MO who is looking into this. If you are interested please join my group, so that I can have the lawyer contact you. He is investigating our claims. I have already posted on here once about my complaint but thought I would give you all this info. We are going to get Pogo one way or another. They are wrong and SHAME ON YOU EA.COM/POGO GAMES!!! Greedy jerks! I cannot believe this. Makes me sick. Please email your comments and please check out the group. Thanks!
I won a jackpot and didn't win it. I am still fuming over it, because I have been a paying member for almost 5 years now. I posted an earlier complaint on here. I am now going to let folks know that I have started an MSN Group called Cheated by Pogo if anyone is interested that feels that they have a legit gripe with Pogo. We are going to get some names and I am trying to start a class action lawsuit on them. They are taking our money, and cheating us. This is fraud. If you are interested please join my group. Hopefully we can get these idiots where it counts in the pocketbook for doing us wrong. They advertise over 1.5 million members and counting. Think of all that money they are getting, and no one is getting anything in return. Thanks!
IF YOU HAVE BEEN SCAMMED BY POGO, HERE IS WHAT YOU NEED TO KNOW!
Pogo.com the internet gaming site that claims to have jackpots and prizes for winners, DOES NOT PAY THE WINNERS! They give everyone the same pre-written generic letter stating that the person cheated or somehow violated the site's Terms Of Service at some point in the player's membership, and with a thorough investigation within the company, it has been found that in more than 75% of cases, this is NOT TRUE. These prize winners are COMPLETELY ELIGIBLE to win these prizes and yet are denied because Pogo.com simply refuses to pay. They are scamming and conning not only the game players but their long list of company investors. If you want to STOP POGO FROM COMMITTING FRAUD, contact the investors directly and let them know that the company they dump thousands or millions of dollars into is a fraudulent company and needs to be stopped!
Here are the investors for Pogo.com:
Kleiner Perkins Caufield and Byers
Invesco Private Capital
Wasserstein Adelson Ventures
Pogo.com is now permitting bullying in the chat rooms that leads to account suspension. Here is how it work...
On November 8, 2007 - I won a pogo jackpot in the game WordCraft of approximately $3,000. There was a matter of filling out a W-9 form. When I wrote them an e-mail asking where to get the form, I received an e-mail telling me that the jackpot was to be forfeited because after an audit of my account, it was determined that I had either "used an automated device or had manipulated the game in some way".
I called the EA Sports company and argued to no avail. They would not discuss the matter with me, just said over and over that I had violated their terms of service. I have never used an automated device, nor have I manipulated any game. They simply said to get a lawyer and contact their legal department. I even offered to let them take my computer apart and see there is nothing there. They told me they could not discuss the matter in detail with me nor would they provide any proof or documentation. They then hung up on me.
I am also interested in starting a class-action lawsuit.