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Dunkin Donuts / employees blatantly ignoring customers

1 Smyrna, TN, United States Review updated:

Every time I visit the Smyrna Dunkin Donuts or Baskin Robbins, no matter what time of day, i feel like I am in the middle of a school playground at recess. Rarely do I see a manager or authoritative figure present, the music is always set to play hard core rap and is inappropriately loud. i keep giving both stores chance after chance hoping things will improve-even after i spoke to a manager- blonde hair and a slim build. (no nametag, incoherent speech, said name was billy or bill. couldnt wait to get rid of me) nothing has changed. if anything, it has gotten worse. colleagues, friends and family of mine have given up on both establishments and now take their business elsewhere. there is no hierarchy or chain of command on either side. lots of profanity and cell phone use. elderly woman came into baskin robbins when i was there one night before closing; she was COMPLETELY ignored by young girls text messaging on their phones and i heard, loud and clear, 1 or 2 employees complain about the "###ed people that come in right before we close". the elderly woman heard this and walked out with a disheartened look on her face. 2 female employees that i believe arrived for work around 10:00pm, were the only staff members i had ever encountered there to express genuine concern and helpful solutions to my complaints- and managed to not speak negatively about any other employees. they were professional, pleasant,, i've made it a habit to bring my patronage to dunkin donuts ONLY after the interior part is closed. i know i can expect consistent, speedy and all around exceptional service from the bakers, which is unfortunate, because every experience should be consistent and at least satisfactory. i have had to adjust my daily schedule around my late night visits...which i look forward to 4 times a week. i only wish i could feel that way ANY time of day, regardless of which employees are working.

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  • An
      14th of Sep, 2009
    0 Votes

    You really need to call the corp number, but remember that they franchize it out. The number to Corp for Dunkin Donuts is 1-800-859-5339. The number for Baskin Robins is (781) 737-3000. Try those, but remember that even if they use the same space they are seperate companies. Have tha address for them and any names that you know. Plan what you are going to say before you call. You dont hav e to be mean to be understood. If you are calm and have facts, dates and names it will be easier for you and them. Most companies take this kind of thing very seriously, so you WILL be heard. :) One bad emplyee/manager doesn't mean the company is bad. But your voice is what they need to take care of bad situations. So give em a call :)

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