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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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6:03 am EDT
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Domino's Pizza late delivery

I am a regular customer of Dominos, staying in Sec-23 Gurgaon only one who delivers within 3-5 km radiusMy bill no is 90 order placed on 8/22/2009 at 1:59 pm which was delivered at 2: 59 pm i.e. exactly after an hours time.I ordered 1 Veg pasta Red Pasta & 1 Garlic bread with Jalepeno dip & a coke..now they have no time limit at all(as they say 30 minutes delivery time) & they are not only spoiling the rapport of the branch & when made a complaint on phone got an answer that this is not a big issue...Sounds good...what to do cannot understand...& the best part whenever you call it seems like you have called some local dhaba at the roadside..the employess working there cannot understand hindi so there is no question for English at all...I do not understand how could people like this spoil the chain by this & replying back that this is not an issue we will deliver like this only..It is the everytime story & nobody pays attention for this issue...this is just pathetic..

Jyotsna Rattan
Sec-23, Palam Vihar.Gurgaon

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9:07 pm EDT
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Domino's Pizza illegal activities

I used to work at this location a little while back. The poor customer service and illegal activities caused me to finally walk out on them. The previous manager, Shane Burke of Lakeside, cA 92040, (which sells and smokes marijuana in the store with minors present) transfered to another location and had is current girlfriend, Stephanie Sumner of Lakeside, CA 92040, hired at the location I was working at. She had no experience so I asked Shane how she became manager so easily and his reply was, "Because she is going to pay half my rent". So after several weeks of working with her and having her talk down to me and other employees while she sells drugs for her boyfriend and smokes the same drugs under the oven hood in the store and gets away with it, I just had to quit there. I really liked my job there until it became a front to hire friends and relatives that wont question you while you sell drugs to make a profit while your making the store itself lose it's profit. I brought it to the attention of the franchise owner several times with no action taken. Maybe the right person will read this and be able take appropriate action. Until then Stephanie Sumner will get away with dealing in Dominos.

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a working person
Lakeside, US
Aug 25, 2009 5:10 am EDT

it sucks that people try to ruin other peoples lives because their pissed off. i bet it was a shocker for someone that thought they were irreplaceable to be fired. and then go and put slander on the net because he got a rude awakening! he got just what he deserved by getting fired. i run a business and if one of my employees did that with my schedule they would be fired for insubordination. and to make up such bizzare accusations the employee should face charges for slander!

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Susan Parker125
, US
Aug 25, 2009 1:07 am EDT

All of this disharmony is very upsetting. I just wish everyone could "get along"
I can't imagine employee insubordination at Dominoes. What has happened to the American Work Ethic? Imagine if this "said " employee was a Foreign National from Iran who just enlisted in the US Army
and became disgruntled with one of his superiors because he didn't like his hours or assignments.
Where would his allegiance be? God help us all!

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still has a job in sandiego
Lakeside, US
Aug 24, 2009 8:42 pm EDT

this is a complet fabrication by a pissed off former employee that was terminated for insubordination. He thought that he was more important than everyone else that worked there and that he should be able to take anyone elses hours. He changed his whole schedule and refused to work his shifts and still complained about hours. He would cross off more qualified employees off the schedule and write him in their place. As a result he was terminated and is trying to get his boss in trouble. Since complaining and investigations proved all of the following to be true nothing further was or should be done. The cancer is gone and went with the usless employee making these false accusations. I just think it sucks that people with no brain can write whatever they want on line and try to affect the normal brained part of the world. Just remember people can write anything but only the truth is right. I wish there were harsher penalties against cowards like this

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Melissa L
?, US
Aug 13, 2009 9:48 pm EDT
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You should report them to the police!

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9:14 am EDT
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Domino's Pizza took me out of job 'cause they find out I am pregnant

Hello there,
My name is Milissa Noble Dean. I have been working for Domino's Pizza for nearly three years now. Working in Leighton Buzzard branch since from October 2006 till October 2008 then moved to Coventry and joined back Dominos here in Jubilee crescent branch. What happened is there is an Assistant manager named Matt who is now store manager sent me P46 as if i have resigned or something which i didn't he didn't have spoke to me at all, in fact when i tried to call him he didn't respond at all. i remember the last time I worked there he treated me as if i am his slave or anything when i asked him that i am having back ache can i rest for 5 minutes because i am pregnant he didn't allow me. I kept on working and then next week after i received P46. I have a very hardworking reputation in Domino's and was quite happy working for them. For further enquiry about my past work for Domino's please contact Leighton Buzzard branch store manager Damian Corrigan or even the Area manager Robin knows how my work is. This is such an inappropriate act what Matt done to me, or is this that I am pregnant. He can’t just sack anyone like this.
Please take some action against this issue.
Hope to hear from you soon
Many Thanks
Milissa Noble Dean
Staff id: 0457
Dated: 13 Aug. 09

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Mama Llew
Knoxville, US
Aug 13, 2009 9:20 pm EDT

Sounds like you have a law suite if you can prove it was because you were pregnant that he let you go, or better yet prove there is no other possible reason he let you go. That is discrimination and it is illegal I would conact an attorney. Worse case sinario you can get unemployment and have an income until you get your self back on your feet.
Good luck!
Gina
Knoxville, TN

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4:06 am EDT
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Domino's Pizza they are not giving me my check that I worked I have not had a check in 2 months

First of all i'm working for Jason that owns dominos pizza in montevallo. He has took three of my checks i have not had a pay check in a month in a half. They yell at me every time i come in to go to work. They are cutting my hours. Also, They have gave away some of my hours without my permission. Jason told me he is going to make me quit so I won't get my pennies. I'm tired of being treated like garbage. Can you please do something about this please. I very disappointed in them.

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Update by susan payton
Aug 01, 2009 4:11 am EDT

I hope the Dominos corporate helps you. That is not right you could not have to work for free. I would like to know how you are eating and paying your bills.

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flexus
La Marque, US
Jan 30, 2011 7:49 am EST

if you have worked there for 2 months and have not received a check you deserve it you fooooool

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1:39 pm EDT
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Domino's Pizza poor quality pizza supply

i am a regular customer of dominoz pizza for last 4 years. usually i order twice a week. earlier the quality was good, but now these people supply a very quality pizza to the customers. side burnt black, hardly any cheese, lots of mayonnaise and lots of tomato ketchup, half cooked onions. it has happened not once but many times to me. i am not a tourist, i reside in goa. a proper citizen. even the advertisement that the company shows on television, they show veg pizza mania ad which includes 4 vej pizza's price 35/- per pizza. the pizza's what they show on television is double topping. and if you go to ask them the same pizza's what the company shows on television - the price differs and it is more. why the company deceives its customers? to earn a little bit of more money from us?
the pizza what they supply are in bad condition? the parcel box in tampered. the pizza's are burnt black in color. the pizza base is kept unbaked. why all these misuses, only to earn little more. the managers of these companies are careless, they dont keep a proper follow-up to these outlets and the young boys who are working here are taking advantage of that.
i want this note to be read by the dominoz pizza company officials and personally come down to calangute - goa - india, for the details why this misuse is taking place?
my name is chetan.
please feel free to communicate with me.
my email id: [protected]@rediffmail.com
my mobile : +[protected]

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11:49 am EDT
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Domino's Pizza poorservice

call in a order 7/24/2009, 7;33PM I repeated my order twices and then again because they never, and i mean never, get your order right. so when i received my pizza at home, guest what, part of my order was not here. So what do i do? i call, and what do they say? well, we didn't charge you for it, BUT. The point of me repeating what i wanted, was TO PAY. WHAT IS UP WITH THESE FAST FOOD RESTERANTS.

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4:29 am EDT
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Domino's Pizza burnt sticky date puddings and wrong prices

over the last few weeks have received vouchers that state tuesday nght pizza from $5.50 (traditional) have orderes the aussie both times and have been charges $5.90 what gives dont they stick to pricing on there vouchers.Have also tried there sticky date pudding it was burnt, black, dry as chips, and had bits of paper through out it.what a terrible thing these are.both me and my husband could not eat them and put it in the bin what a waste of $7.90.what are u going to do about these problems

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9:39 am EDT
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Domino's Pizza food poisoning

My name is Miss.Lucienne.Davies, my partner and i love pizza and we can only treat ourselves once a month(we have 5 children) we usually have Pizza Hut but we decided to have a change and give Dominos a try.I phoned and ordered, and the pizza's were delivered very quickly. the food tasted fine-we had no complaints. We had 1x texas bbq (containing chicken..)with sweetcorn instead of onions, 1x chicken feast and 1 x garlic bread. we were both woken with terrible stomach cramps-myself at 4.20 AM and my partner just after 5 AM. The time as i am writing this is 14.00 and we are both still suffering. We have had severe diarrea, stomach cramps and pains, we both have pounding heads and my partner was vomiting this morning. The only other thing we ate yesterday was a cheese sandwich for myself and ham sandwich for my partner-these would not give us both this awful illness. The other extremely annoying thing is that we have 5 young children, the oldest 2 walked to school with a neighbour but the other 3 children(whose school is further) had to miss going to school as neither of us were ABLE to leave the house to take them in.Because of this, the children will get a black mark for their attendance, which reflects very badly on us. I have spoken to an employee called Adam at the Hoddesdon branch which we used at 11.00 am, after trying to get through since 9.am. He gave the name and number of the area manager whom i have called and left messages for several times today. He has not yet called me back. We both feel this is absoloutly outrageous how they can poison people like this and get away with it. We still have some of each pizza left, so would like to know if it should be sent off for analyzing? We do not want to be refunded with vouchers for the store as we will never eat with Dominos again-however we would like to be refunded in full and some kind of recognition/compensation for our illnesses-myself not being able to visit my family today, my partner for having to miss giving piano lessons, and our children fo having to miss school.

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Michael Heisey
, US
Mar 06, 2022 9:09 am EST

Got chicken wings with our pizza ...I had diarera and vomiting for over 12 hours now. I know it was the wings were kind of slimy but ate anyway. My buddy ordered and paid for it so felt obligated to ear them. Regretting it now seriously thinking of going to emergency room.

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vegetarian pizza eater
, US
Sep 30, 2018 6:20 pm EDT
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The way to get around bad chain pizza - is to buy from small outfits that are locally owned and operated.
The big chain pizza is lowest common denominator ingredients.
And from reading the complains, they dont train their managers and delivery people very well.
Am showing this website to a friend who owns a small pizzeria, he will laugh his as off.
I dont just buy his pizza, I shop around - but I pick small outfits that will try harder to get my business.

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Shayla White
, US
Jan 13, 2016 3:16 am EST

Most of these comments are from 2010 but 6 years later in 2016 & I am having the same diarrhea from Dominos. Im going to go to the doctor and get remaining pizza tested I feel very sick from their food this is the 2nd time. Hopefully they figure something out because this many people being sick is not okay.

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karnika mittal
, IN
Jul 14, 2011 5:53 pm EDT

it was redicules service provided by dominos pizza and the behavieor of was acward. no one has maner to talk with customer i will never come model town dominos and the order taker mr dilip kher he does not hv a skill to camunicate with the customer and how to talk he was vry rude and very agreceive when iwa plaching the order

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dr.swapnalipi mishra
, IN
Feb 09, 2011 2:13 pm EST
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we called up dominos pizza marathalli outer ring road bangaluru india to order pizza but the person receiving our order was not responsive impolite and hung up on us twice the person receiving our order was not willing to provide us the service which dominos pizza claims to provide its customers. we as customers are very disappointed with this behavior from such a reputed brand . we hope that the concerned authority will do the need full

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sunilberi22
, IN
Aug 20, 2010 1:35 pm EDT
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We had ordered for Dominos Pizza's for dinner today i.e. 20th August 2010, to our surprise we had found a hair in the Pizza which surely was of some women as the length of the hair was long enough to capture the entire pizza base and was wrapped all over the pizza. I am attaching the photo proof of the pizza and the bill for the order.

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Vicgatorfan
Parkland, US
Jan 21, 2010 4:42 pm EST

Rude people answer phone. Orders are not what the consumer orders.
Forget their ads on TV, they do not live up.

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Foxfire01
Ridgela, US
Jun 07, 2009 12:47 am EDT

We were doing volunteer charity work through our employment last week. Our tired, sweaty, hungry group ordered pizza from Dominos at around 11:15 am. The food didn't arrive until about 1:30 pm.

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AMIN HIRJI
Weybridge, GB
Feb 09, 2009 4:18 pm EST

I ordered a pizza from dominos in weybridge surry and they left hot tray which they make pizza on with the pizza in box when i took a slice it was hot and burn my finger i complain to manager and he said its not a big thing how can u say that when somebody burn his finger i also have taken some picture.

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Menka Midha
, IN
Aug 03, 2013 5:20 am EDT

I ordered a pizza combo from KIRTI NAGAR BRANCH OF WEST DELHI and it came after an hour. When I called up dominos and asks for it. The manager was really rude in talking. On top of that he says I will put up a comment on your address that this customer doesn't pay the full amount.

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12:50 am EDT
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Domino's Pizza vulger and rude service from store and district management

(cut directly from my Better Business Bureau complaint)

Attention: Better Business Bureau,
On June 25th, I placed an online order on domino's website. The order was suppose to be delivered from the store located at 1056 Alamance Church Road in Greensboro, NC. Around 20 minutes later I get a call that came through on my caller ID as “Spring Garden”. I answered and it was an older sounding man, who also sounded as if he was high on drugs and confused. He wanted me to verify my address so that he can head my way. I immediately stopped him and asked what for and where he was calling from. He told me he was calling from Domino’s. I thought that this was odd because my address was entered into the website correctly and his caller ID only said, “Spring Garden” instead of Domino’s. I told him he could go ahead with the address verification, but he couldn’t because he didn’t have my address. I thought this was odd because he had no way to validate what I was going to give to him. At this point, I was sure that I was dealing with some sort of a fraud issue. I then asked him if I could speak to the store manager. He placed me on hold and a young sounding woman got on the phone and said she wasn’t the store manager, but was the manager on duty. I then asked her to verify my address. She wanted to know what number I called from so that she could look it up. I told her that I didn’t call her, a guy called me. She removed the phone from her mouth and shouted out loud, “who was talking to this ###ing man”. She got back on the phone and I interrupted her by telling her that if this really is Domino's cancel my order and refund my money because I am now afraid that they will do something nasty to my food. She told me she couldn’t do that. I told her that I would not take their food because it is a fact to the general public’s knowledge that there has been at least one domino's in North Carolina that has done some vile things to customer’s orders. She then told me that those incidents didn’t happen at her store. She then proceeded to hang up on me.
I then called another Domino’s across town and asked for the District Managers phone number over the store I was having the issue with. He gave me the number [protected] and the name of the District Supervisor, which was Mike Scallion. I immediately called the office and left him a message with my full contact information. My wife then tracked our order on Domino’s web page and it moved from stage 3 “bake” to stage 5 “picked up by customer”. Our order # was xxxxxx and the total that was not refunded was $19.38. This is a lie because we never left the house. Honestly, we ordered our dinner from another pizza place that gave us great service. I ask that Dominos review their video tapes to prove that I wasn’t there. I went the evening with no phone call. The next day I called again and left a voicemail for Mr. Scallion. I then went the weekend with out a returned message, refund, or an apology. Then Monday came around and I called the office and his secretary that answered the phone said he was due in the building in 45 minutes to an hour from then. She took my name, number, and a brief description of my problem. I asked who his boss was and she said that it was a Mr. Brad Walker and he was unavailable to take my call also. It is now July 1, 2009 and I have still not received an apology, refund, or call back from the Domino’s Management of the Greater Greensboro, NC area. I would be more than happy to provide my phone call records as proof of my calls.
I would like the company to refund my order that I placed over the internet. I would also like Mr. Brad Walker to explain to me why I or any other consumer should continue to do business with his company when his employees are treating customer in such a manner as described above and his own upper manager is not returning phone calls to poorly treated customers.

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rickppp
East Brunswick, US
Mar 15, 2011 2:24 pm EDT

They were caught putting buggers in pizza's - what could be worse than that *Brenda*/Stealth Pilot?

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Supermacho
Clinton, US
Mar 15, 2011 3:31 am EDT

If I were the CEO of Domino's I would FIRE any employee caught doing anything to anyones pizza. I would be going to each Domino store in every state and FIRE the entire staff if need be. Last time I had Domino's it was better then before. Sounds like that store is poorly managed.

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rickppp
East Brunswick, US
Mar 14, 2011 7:57 pm EDT

We (Domino's) apologize. Sorry this happened, now buy your pizzas somewhere else please.

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11:01 am EDT
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Domino's Pizza did the delivery men have to touch the pizza?

Just recently, my family decided to get a pizza at this Domino's location. We ordered here once before, and did not do so for a while, because of the same reason we had a problem with this time also.
The pizza was made, it was all set, and than all the sudden, some delivery people came in after being outside, talking on the phone, driving their vehicles, and did not wash their hands. One of the delivery men opened the box of pizza and cut it, putting his unclean hands all over the pizza. Than he shut the box. The other delivery guy than randomly opened the box, and put his finger on the pizza, for no reason?! It was so odd. Why would they have delivery people come in from outside, not wash their hands, and come in and handle the food?

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ron622
Elgin, US
Sep 20, 2011 7:20 am EDT

Driving from SC to OH with crappy glasses has permanently damaged your vision and destroyed your quality of life? Please say you're trolling.

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phillydude
Philadelphia, US
Jan 01, 2010 4:48 pm EST

From what you're mentioning, if that is true then call the store. How do you know that the delivery guy was touching your pizza?

It goes from the dough area to the makeline then the oven to the cut table and boxed up.

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4:03 pm EDT
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Domino's Pizza salary

Hello,

My name is md chowdhury. I was a team member for that store and our store manager was ali. He is a man from same country, from I came. After he haired me he never pay my salary on time. For that reason I left from my job but he still didn't pay my whole salary moreover when I call or I go to store he use lot of slung word with me. Last I call to the store on 05-03-09 at around 3.30 but he told me if I call agian for my salary it will be so bad for me, i'am a mother #er and he alrady pay me.

At this point I don't no what to do. And what I could do. I have three childreen my wife. So I need my money. My question to dominos why they hire that kind of manager for a store who don't have any maner and respect for employe. We do work for domions not for mr ali.

My request, pls do some thing for me.

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AerosmithandQueen
Port Elgin, CA
Aug 27, 2011 6:12 am EDT
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contact the company

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8:28 am EDT
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Domino's Pizza worst pizzaa we have ever eaten

Last night, my wife and I decided to calll out for a pizza after having a hetic day. We calld out local Domino's as we had done several times before and ordered a Large Pepper and Onion Pizza. The girl who took the order over the phone was very courteous and pleasant and the pizza was delivered within 30 minutes as promised.
However when we started eating the pizza we found that it was worst pizza I had ever eaten. The crust was soggy, the sauce was tastless and there were hardly any toppings on it at all. The pepper and onions were sliced so paper thin, you could hardly see them.
We had ordered pizza from Domino's many times before, but this will be the last time.
I called the store I had ordered it from to file a complaint and was connected with the manager. When I advised him of my complaint and told him that I would not be ordering from Domino's again, he seemed shocked that I would not order again because of one bad experience. I asked him why I would waste my money on another order and he offered to have the pizza that was delivered picked up and deliver a new one delivered. I declined however. He told me that I could order from the local mom and pop pizza place or Pizza Hut and get their substandard pizze then.
I have ordered the same pizza from Pizza Hut in the past and I'll tell you, their pizza is far better in my opinion.

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DianeSigston
fdgfdsgfrdgsdfgsdfgfds, US
Dec 23, 2009 7:52 pm EST

Melvin Banks shut up. I was not talking to you. Why are you interested in talking with me. I am a 15 year old girl and you must be 40. If you want to talk to Irish online then it is fine. But You sick sick man why are you talking to me. Pervert

Same with you Louis, billy.

Irish is not as smart as you two think. She failed a grade she is a year older than the rest of us.

Her parents are mixed. She is from Ireland so she is as white as she is black.

Also she does not wear all the cool clothing. She has no friends. She is in the ### class

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9:32 am EDT
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Domino's Pizza overcharged

When you see a delivery charge on your delivery order from Dominos Pizza, it does NOT mean the driver is getting that fee! In this area the driver is getting about .85c of the $1.75 or whatever it is right now. Also, please know that delivery drivers are not getting paid minimum wage in this area. For anyone that has a moral feeling about how employees are compensated, I would recommend that anyone getting anything delivered from Dominos
contact their local store and inquire about how much the driver gets of the fee and if they are paid minimum wage.

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David S. Deutz
St Paul, US
Jun 06, 2010 6:48 am EDT

As for Wilmington's comments I do doubt it could be so dire? And, do we really expect a Domino's or Pizza Hut to pay its drivers more than minimum wage? This is no place to whine about what has always been the case. However, I can say that the Dominos I recently worked for charges a standard $2.00 delivery fee for every delivery--and none of it goes to their drivers. As it is and was before Domino's charged anything for delivery, a $0.75 to $0.85 fuel credit was the company doing its part. A credit, I might add, that has barely increased over a 15 year period that has seen A LITTLE BIT of a hike in gas prices. Anyway, the point is not whether Domino's customers were made aware of any charge, or if delivery drivers are paid enough--No! Rather, what people should know is that the world's largest pizza delivery franchise has adopted a dishonest pricing and charging policy that shamelessly seeks to improve its profitability at the expense of its employees ! The fact is, times are hard for everyone and a pizza driver can't live on todays tips as they might have 15 or 20 years ago. Thankfully, someone at Domino's saw this went for the jugular. And so it is, Domino's will be paid a tribute for every delivery its "delivery experts" are allowed to bring, and delivering pizzas will no longer be a good short term job for the somebodys fighting it out in this rat race--but for the [censor] and the goon.

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maula
Swanzey, US
Mar 17, 2010 9:19 pm EDT

wow thats some ego. im a driver as well and if you notice they print that on the box now. tips are somehting you should be gratefull for not just expect

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tarheel2
Wilmington, US
Aug 17, 2009 7:41 pm EDT

The Domino's that I work at only pays us 6.00 an hour and they do the same about the delivery charge. All this while sending us into the most dangerous projects and neighborhoods in the area. We have drivers robbed on a constant rotation it seems like and get absolutely NO help from local law enforcement in these areas.

Wilmington, NC

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8:19 pm EDT
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Domino's Pizza they messed up big time

i ordered pizza about 2-3 weeks it cost me around 40.00 dollars for my order when i received it it was messed up so i called them back & they said they were going to credit my account for my next order. tonight april12, 2009 when i called to receive my pizzas they said the number i was claiming to have called from was not in there computers & the phone number i called from tonight i got 3 days ago they said i was lieing about the order & they refused to give me my order done correctly. i want it done correctly sent to me my address is 1740 6th avenue lot-22 lake charles louisiana 70601 & for them to have me stay as a customer i think i should recieve more than just my food correctly cause they are very rude to me when i called & i don't appreciate the way they treated me. i something is not done about this i will be forced to take futher actions against that company i know it is not ya'll fault it is theres i want something done soon.i am a vauable customer i always order dominoes cause of the friendly staff & drivers they have but after this i am haveing 2nd thoughts now thanks kristi traweek my phone number is [protected] please get back in touch with me soon.

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Domino's Pizza wrong order internet ordering system

I ordered a pizza online, ordering went ok and have done this many times before.
After it said on my screen "leaving store" I gave it an hour and rang them, they never got my order!. Well im a it guru and I can confirm they did get it!.
So I ordered online again. This time I ordered the same as I had before and little over 30 mins later my "ordering screen" stated "order cancelled" what?!?!? Well then I rang again and they claimed I had not ordered again, eh?
So just as I was about to make another order thay rang back and said "it's on it's way"
Well it was nearly 2-3hrs after the first order and about 4 phone calls later but I thought it'd be ok.

Well when the pizza arrived I paid full price (They had stuffed up again) when I got to taste one piece it was stone cold. Yep not only was it cold they had "forgot" to bring half my order and it had apparently "sat" in a car for the 2hrs. The bottom of the box was all greasy like it had been sitting for a while.
So I heated it up in the oven, and guess what. The wrong sauce on the base and the wrong topping!

My partners pizza was almost "blank" hardly any topping. And cold as well.
I emailed their office and now nearly a week later and multipule emails they have not replied.

Stay away from them

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4:00 am EDT
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Domino's Pizza overcharged

I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care. So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.

Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.

This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap. So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left.

I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.

I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).

They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

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david dom
, US
Jul 06, 2011 2:19 am EDT

you my sad friend are a cheap ###.. this delivery person has NOTHING to do with whatever coupons or offers that dominoes corporate office decides to offer, , im certain that this person would much rather be doing something else but is delivering pizza out of NECCESSITY ... i can only hope that purina never puts a coupon for free puppy food that you decide to use, , , because im sure you would kick the puppy for their arrogance, , , 1.64? really... what an ###

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customersrwrong
Anchorage, US
Jun 23, 2011 10:08 pm EDT

What a sad, pathetic person. Here in Anchorage we have a lot of petty, worthless people like that. There is always a delivery charge, get used to it and grow up.

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Carlos Diaz
Atlanta, US
Feb 26, 2011 2:17 pm EST

You are a [censor]. If you weren't too lazy to drive somewhere a few miles away, you would have paid nothing. I hope your child cannot do anything more than be a delivery person when he is old enough to be beyond college. If your child gained your intelligence, then it's guaranteed that your child is not going to be in college. So, that horrible high school education that your child is going to receive, ot at the fault of the teacher, but at your fault due to the lack of comprehension your child is going to go through, will end up meaning that he is going to get a job as a delivery person. I really do hope that your child only runs across people like you, too.

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nxsjnbfas
Yakima, US
Feb 04, 2011 7:33 am EST

Ummm. I work at a Dominos Pizza, and There is always a delivery charge, which infact is not considered to be a tip, and the driver doesn't see a dime of that. If your gonna have someone bring you your food, you should have the decentcy to give something. even if its 50 cents.. ANWAYS, 1.64? seriously, the place i work at the delivery charge is 2.25. just because you have a free coupon doesnt mean you get it brought to you free, if it was carryout thats a different story, you would of paid nothing.

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chercher21
Coquitlam, CA
Jan 19, 2011 7:46 am EST

You should be embarrased to be so cheap lol

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chercher21
Coquitlam, CA
Jan 19, 2011 7:45 am EST

No doubt what a [censor] lmao... your whining about 1.68 wow.

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BRADFORD T 112
Saint Augustine, US
Jul 26, 2009 4:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HOW CAN YOU SAY YOUR CHILD WAS WHINING FOR FOOD. MORE A LESS YOU ARE A BAD TIPPER, NO PROBLEM BUT YOUR CHILD NEEDS TO BE GIVEN TO A PERSON WHO WILL RISE IT NOT COLLET MONEY FROM THE GOVERMENT AND SIT HOME DOING NOTHING BRADFORD

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alissa81
Chatham, CA
Jul 16, 2009 5:58 pm EDT

I can't believe that you thought that this was an acceptable way to treat another human being. It should be the delivery person complaining about you are your unbelievable rudeness. This is totally unacceptable.

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ejr21
Princeton Junction, US
Jul 07, 2009 6:54 pm EDT

You are a rude and arrogant person. If you knew anything you would know that this had nothing to do with the driver. It is a company thing and you should have called somebody higher up. When people work for tips they do not make minimum wadge, they make much, much less. If you do not tip them then they are essentially paying for you to eat your meal because they are taxed on your food. Although the coupon was misleading you were rude, and I would not deliver to you. There is in fact a delivery fee because the gas prices are so expensive. You were very wrong in giving the person not the whole delivery fee because not only were they taxed on YOUR meal but they had to pay whatever money your child dropped. Instead of making some poor delivery worker, probably trying to put themselves through school, you should have instead spoken with the manager who was actually the cause of what went wrong with that order. Shame on you for thinking you were right in this situation. I hope the driver spat on your pizza.

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8:25 am EDT
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Domino's Pizza scorched cheese

point blank i paid $ 23.00 for two large pizzas that were delieverd the whole top of the peperoni was so severly scorched that my small chidren would not eat it, and bless their hearts they tried but just could'nt stomach it.So i called back and explained to the manager what the problem was, so after the little debate that"he himself took it out, and that it wasn't burnt, i wasnt taking no for an answer so he agreed to send another one out.When the delievery guy finally got the pizza here i had him to open the lid and low and behold it was also schorched.I sent them both back i also informed the delievery guy that the manager needed to call me and make it right for the money lost, because unfortunantly it was a card transaction.Well no one ever called, and i really dont feel like arguing with mule headed manager's. "POINT BLANK PEOPLE SHOULDNT HAVE TO DEAL WITH LAME EXCUSES, BECAUSE THEY DONT CARE ENOUGH TO GET IT RIGHT!

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Advocate 4 the people
New Orleans, US
Mar 31, 2009 4:36 pm EDT

are you serious? Oh my god...your kids got scorched pizza...the world will end now for sure...LAMO

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10:55 pm EDT
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Domino's Pizza nightmarish experience

My boyfriend and I ordered a pizza with sausage and it was delivered 20 min later but when we opened the box we saw it had pineapple which I hate. I called and complained and the manager (sounded 12) said I must have ordered pineapple. As I said to her, Why would I order something I don't like? She then told me the order-taker never makes mistakes, again implying I was wrong. She had a horrible attitude and didn't care about this at all! She said she'd remake the pizza (said this with attitude) and then hung up on me. My boyfriend and I decided to drive over there (only 5 min drive) and marched in and asked to see the manager. (Again, she looked way too young to be a manager) She apologized profusely and denied being rude to me and denied insisting that I had ordered pineapple...we told her to credit the debit card and cancel the order. She said the pizza had already been dsent out for delivery. As soon as we left, our neighbor called my cell and said there was a Domino's pizza guy sitting on our door step. We were stopping to pick something else up for dinner and said just to tell him to go away. We found out the next day that he was pissed and peeled up the road in his loud truck. I think Dominos (at least this one) is a joke...bunch of tools.

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kaishan
, US
Mar 27, 2009 11:21 pm EDT

i too stopped ordering from Dominos -- they charge almost $20 for a pizza and they put the most skimpy dusting of cheese ever on it.. i know pizza is expensive as you are paying for the convenience as well, but still, you want to at least feel like you are getting your moneys worth and enjoy the taste what you are receiving.

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Stop Lease Finance GROUP
Urbana, US
Mar 27, 2009 11:06 pm EDT

Don't you ever consider eating Domino's again. They sell more sandwiches than pizza now because their pizza sucks. The dough is frozen and the toppings too. canned and from a frozen bag. Even if the pizza is free, walk away. Please do me the favor...Thanks

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7:58 pm EDT
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Domino's Pizza bad driver

On March 21, 2009 at approximately 3:20pm (maybe a little later) I was coming over the Glendon Bridge in Easton Pa, just on the boader of Wilson, when I witnessed what could have ended up being a 4 car accident but thakfully did not.
It seems as though one of your delivery drivers felt the need to dangerously pass the car in front of him kicking up gravel and dust from the road. May I mention this road is not straight it does twist. This occured at a point in the road where it merges into one lane.
The driver continued to go North and the car in front of me, along with myself continued in the same direction. While driving, we all ended up in the same place, the parking lot of Dominos and Blockbuster Video on William Penn Hwy, Easton, PA.
I was furious. I actually went out of my way to follow this driver so I could make the manager of the store aware of the situation I witnessed.
The car that got cut off, well that driver went into the video store. I on the other hand got out of my car, asked the driver of the care that cut everyone off if the manager was in the store, He did not answer, I asked again, He did not answer. A girl got out of a Jeep, I asked her if there was a manager on duty, she said no, can I help you? I said " yeah, this guy alomost caused a 4 car accident because he had to cut someone off on the road leading from Glendon to Easton, for some reason he needed to get here really quick. I have 2 kids in my car and this guy could have caused a major crash." He, the driver, abrubtly said "I did'nt cut anyone off." He walked away after yelling in my face while I stated "yes you did."
The girl told me there was not a Manager on duty, I find that hard to believe on a Sunday, mid-afternnon, ther is not a manager. she stated she was the shift runner. what ever that is, I stated the concern of the situation again and and let her know that I did not appreciate the smirk on her face. Then 2 females got out of her car, they were not in Dominos attire, and she told me I could call the manager at 4:30 or call another number. I stated I would call. I also made it known that the driver was way out of control and questioned why he drove erratically and was the purpose to get pepperoni to the store? You have got to be kidding me!
I decided to get in touch with corporate because nothing would end up getting done at the store. Hopefully you will get in touch and do something about this. If this occurance would have ended up damaging, God only knows what the consequences would have been. These drivers need to obey the traffic laws and look out for the other people on the road. When I saw that driver get out of that car with 3 clear bags of topping for pizza, I was furiuous.
That much of a rush to get topping to the store, you have got to be kidding.
The driver was a male, heavy, drove a burgandy Stanza with the license plate number HFG-1903.
Like I said this was from the Wm. Penn Hwy store in Easton, PA next to Blockbuster.
Thank you for your time
Mrs. Barone
Easton resident.

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flexus
La Marque, US
Jan 30, 2011 8:36 am EST

you're not too bright if you have a confrontation with a crazy driver when you have your children with you freakin [censor]

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bbbb
trenton, US
Aug 16, 2009 9:50 pm EDT

boohoo. judging by your reaction and how you tell the story i'm going to assume you are an idiot, have nothing to do, and drive too slow. even if you get this guy fired he will still be driving a car so what are you trying to do? quit wasting other peoples time and for the sake of your kids learn how to drive before you get them killed ###

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6:42 am EST
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Domino's Pizza discriminate

We were the first person in the store to place an order, but didn't get our order done until everyone elses gets theirs, even though they'd placed in their orders ways behind us, we were the last to recieved our pizzas & not only when it were done we had to ask them if it was ready or not or how long left to go! A few weeks laters I was on my way home, I dropped by the same store to place an order & yet again being first to place an order before any other customers turned up, I watched people walked away with their orders & asked why hasn't mine pizza ready yet & one of the employees turned around & said "maybe other people were here first" in a calmy manner I'd told them I'd placed my order way before the rest of them so why are they ended up get their orders done before me & this isn't the first that had happened, the employee just looked @ me & shrugged while the other employees just looked @ each other & laughed as though it was deliberate, I was so pissed off & left the store without having to wait any more longer since it's already been forty minutes! I believe this store discrimate because I'm asian, it's so obvious... I mean talk bout being equal & all & this is what I get?! This STORE without a doubt is the WORST store that I've ever been to, CUSTOMER SERVICE is surely NEED to be looked at. I'll never go back here again & will sure tell/let people knows about it that Domino's Pizza @ Shop 4 169-179 Meadows Road, Mount Pritchard really is SUCKS. Only thing I feel sorry is for the person who HIRED these EMPLOYEES

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Mar 03, 2009 6:52 am EST

Employees with that kind of attitude will send their BOSS broke!

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Mike
Sydney Metro Area, AU
Mar 21, 2009 12:50 am EDT

Yeah, the place is full of sub standard loser types. I agree with you, but I don't think they discriminated because you were Asian, I think they are just a bunch of dumb tools who can't help but mess things up.

Once someone from that Dominos Mt Pritchard store delivered pizza to my house and he was such a rude and stupid ###. I was going to give him a $10 tip but I didn't..he was lucky to leave without getting his face smashed in.

Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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