Domino's Pizza reviews and complaints 1
View all 1463 complaintsDomino's Pizza - poor and rude service
This is the second time we are disappointed with Domino's Pizza. about a month ago we ordered online an extra large pizza but they delivered a large one which could not feed either us or the people we had over. We did call to find out what the reason was but we were told that they did not offer that style in extra large and it was a mistake in their online ordering system. They never bothered to apologize or to send us the pizza we requested. We still do not understand how their online system gives an option for extra large and they say they do not have it.
Today we ordered again, this time over the phone - to make sure they will get the correct order. The pizza they delivered was the wrong one again - this time they did not put the white sauce (which is the only reason why we order from Domino's), actually they did not put ANY sauce. The pizza was dry and did not taste good at all. We called again - the person who answered was impolite and did not seem like he wanted to listen to us. We asked to talk to his manager but he refused. Pretty rude. Finally we got to talk to him - extremely rude person who did not care at all. He even lied to us saying he did see his employee putting the white sauce. He refused to send another pizza and he even hang up the phone on us. This is how much they care about their customers.
We used to like Domino's a lot and order all the time. We moved into this neighbourhood recently and so far we are not happy with their service. This was the last time we order from this location.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I order pizza @ Hesperia, Ca. on a reguler bases. On the 12-15-10, I order a double sausage pizza and then thank the gentman and hung-up. A few moments later a man called back and said I hung -up with out giving my order, I then reorder again. When I got to the store for pick up I saw the manager and ask to talk to her, about what happen. She said that she knew all about it. I said I want a apology. Then 2 employees strated in very very rude telling me off. The manager stood there and just let them mouth off to me. I was so socked, I thought I would pass out . The place was PACKED and I have 2 employees mouthing off in not the cleanest language, and a manager standing there doing nothing. I just could NOT believe it. I have been in the managment for 25 years before retiring. That's when I told them, I will never be back They should know that I will let everyone know what happen. I have been letting ever one know. Then I did something I'm NOT proud of I told them to KISS MY BE HIN and walk out. THIS WILL COST DOMINO $1040.00 A YEAR FROM MY HOUSE A LONE IF I STOPPPED JUST 10 MORE FAMLIES FROM GOING TO DOMINO'S OR MY CHURCH WHAT DID I DO TO THE BOTTOM LINE ? MANAGER NEED TO KNOW WHEN TO PICK FIGHT AND SHUT-UP THERE EMPLOYEES. NOW I WOULD LIKE TO KNOW WHAT CORP. OFFICE IS GOING TO DO ABOUT THIS? IN THIS DAY AND AGE OF EVERYONE NEED JOBS. COMPANIES CLOSING YOU WOULD THINK THAT CUSTOMER SERVICE WOULD BE NUMBER ONE!