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Domino's Pizza / not recieved order

1 North Bergen, NJ, United States

I placed an order online and was called from dominos within a few minutes. The woman said they are unable to deliver my order if I can pick it up. I told her she can cancel my order because I have no means of transportation to pick up my order. She then said that she will have someone deliver it. Half an hour goes by and they call me again stating they are unable to deliver my order. I go online and check my account to make sure im not being charged for an order I never recieved. They were charging me for the order so I call and speak with the manager. He states that they refunded the money but my account is showing that they are charging me for the order. He said if I wanted the refund to speed up I need to call my bank. I called the bank and they said the only person who can speed up that refund process is dominos and the manager keeps saying he cant do anything about it. Horrible experience!!! I will never order from them again.

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