Domino's Pizza review: kelly g ( 1 comment)

Last night I called Domino's to place an order of 3 medium pizzas for $5 each. Once I ordered I asked the price and the lady on the line said that we had to pay in cash to get the deal. Being a college student, before I hung up and made the order final, we all tried to search around to make sure we had the correct amount of cash, plus a tip, to pay for our pizza. Apparently we took to long the Domino's employee hung up the phone. Annoyed and still hungry we called back, after finding cash, and re-placed our order, giving room number and address information. We were told it would be around 45 minutes, which is the usual time of Domino's for around here. An hour later we still didn't have our pizza so I called back and was told that all of the delivery men were out around Springfield College and that we would be receiving our pizza soon. We waited another 45 minutes, to around 12:45 AM (when we ordered at 11PM) and attempted to call back. On my 3rd try of calling back after no answer, someone rudely picked up the phone saying "Sorry we're closed" and hung up. Knowing that they were not closed we used another phone to call back and got an answer from an employee. When we told them our situation and how we did not receive our pizza we were wrongly accused of being "high or under the influence." The argument that was presented by the Domino's employee to us was that they could hear "remarks about being high in the background, giggling made by everyone, and we made it difficult to place an order." Being mid-terms week, everyone was up late studying and Domino's was going to be our choice food for the night to keep us awake. Small college rooms packed with students at 11PM will usually have some laughter going on in the background, especially when we were rushing around looking for cash to pay when usually we put our order on school ID cards. I asked to speak to a manager and the employee said that her manager was sitting next to her and heard the entire thing and agreed that they are not allowed to place an order to anyone under the influence of anything. I plan on filing a complaint with the headquarters of Domino's, for this is not the first time my order has mysteriously not been delivered. Domino's needs to start changing their ways, and maybe order some employees that are more willing to work with customers. The most disrespectful part is that when I called to follow up with my order, not once, but TWICE, I was told it was coming, or that they were closed. No one would just answer and say it wasn't coming. Needless to say this is turning me away from every ordering Domino's again.