Dollar Tree
reviews and complaints

I bought one bottle of high mileage fuel injection filled up my gas rand out this injection in my truck is now at 1/2 tank and has [censored] the bed my truck was running great until I put this $1 crap in my truck just stalled as I was driving it needed it towed back home something needs to be done with this stuff .. My truck was just serviced before I put in the fuel injection and everything was great now it won't start at all

I visited two locations today. The first one was 3569 Bridge Rd #201, Suffolk, VA 23435 and it was a very pleasant experience. I had been on the road and needed to use their restroom and I was able to do so with no issues. Later in the evening, I visited the Store Store #4555 922 N Main Street Suite A Suffolk VA, [protected] US to purchase some items for my nephews birthday. Both times, I spent well over $30 dollars. As so many other do, I frequent the Dollar Tree stores often and I don't appreciate bad customer service. During my visit, my son needed to use the restroom and we were not aware that they no longer had public restrooms. One employee told my son he didn't need a key and to go on in the bathroom. He of course couldn't get in to the bathroom. A cashier by the name of Dee Dee was very unprofessional when I asked if my son could use the restroom. She said the restrooms was for employees only. I asked when did that change and her response was today. Then She abruptly stated he can go to Big Lots next door. I said we are not spending our money in Big Lots. we had. been in the store for over twenty minutes when my son had to use the bathroom. So, I asked the manager Ashlyn why they no longer had public restroom and she stated it's store policy. I said that I just visited another Dollar tree and they had a public restroom. Her reply that all Dollar Trees have different policies. I asked why couldn't they make an acceptation this time and she said that she couldn't go against policy. Then she proceeded to say that the customer's had damage their toilets and they have to constantly call in a Plummer. My question is how do you know it's the public and not your employees? They then decided to speak among themselves about me and my request to have my son use their restroom which in itself is unprofessional. I as a customer really don't want to hear all of the issues surrounding Dollar tree not wanting to keep putting out money to fix their bathrooms. They sure don't mind taking our dollars. They can attempt to make decisions on a case by case basis to help out a customer. Their attitudes were down right disgraceful for employees representing Dollar Tree. I will be posting my experience on social media. I know that one customer will not make or break the pockets of a big company such as Dollar Tree and I realize they only care about their bottom line!

While I am estatic about all of the wonderful things that Dollar Tree has to offer, I am very concern with why this company does not take the time to protect its hardworking employees and merchadise. I visited the location inside of Westside Shopping Center in Baltimore, MD today. The customer service was A1, and I was able to find the merchandise that I needed by the very professional and kind manager I could definitely tell she knew her products and invetory -I believe she said her name was Keisha.It's just a sad thing to see areas like this that require security/cameras and constantly watching don't have security at all times.The weekend is not enough-someone should be there all the time. Customers get out of hand often and security needs to be the one that removes them not the cashiers, workers or managers.Please make this happen for a valuable customer who spends nearly $200-$300 on your merchadise monthly for my business.
-Queen Hope

This, type of customer service, as well as customer needs is distasteful for your business and the customers time and money. There, is always, always loads of merchandise waiting to be placed on the shelves, Everytime I visit the store. Customers, opening sitting boxes, before they are shelved, because it's what they drove to shop for in the first place. I have witnessed many customers, turn around and leave because of the lines and customer service.

I go a lot in the morning or afternoon to the dollar tree by costa mesa located by Wilson and Fairview and the assistant manger Karen is always on her phone or she has bad attitude with her employees she takes long to help them with the line. ... bad customer service why is she an assistant ? I feel bad for the workers because they are stuck with her

On June 3, I went into this store. There was a dog running around without a leash and chasing after different people. When I went to checkout a young boy around 6 or 7 years old was trying to checkout using a debit card. He did NOT have on shirt or shoes now was he with an adult. He could not remember the pin number and said his father gave 3-4 numbers to try. All the customers had to move to a different checkout line. When he left the dog followed him. He ran to a nearby motel.

First of all, the cashier, who was an older woman, should have requested an adult come in to complete transaction; the dog should NOT have been allowed in this store, period. There should have been shirt and shoes required.

I am requesting that this store be reprimanded and better trained! This is ridiculous!

Please respond to this complaint.

Good afternoon,

My name is Ms. Murphy. I visited the nearby Dollar Tree Store, #3651, located at 5209 A, Indian Head Highway, Oxon Hill, Maryland [protected]. I was treated very poorly by the Assistant Store Manager, named (Annette).

At approximately 5:30 pm, on Sunday, May 27, 2018, I entered the store, picked out a birthday card, then stood in line to purchase the card and six balloons for my grandson's birthday party that I was in route to. I was in the line right next to the balloon station and right outside of the manager's office. I greeted the cashier, I told her that I would like to buy six balloons. The first thing that the cashier says to me is "I'm new, today is my first day". Looking all puzzled like I had said something out of the ordinary. I asked her if she could call for someone to assist with my balloon order. She yelled out towards the office area and said something like, I need help with balloons. A female's voice yelled back from the manager's office through the wall/door and said, (with a loud mean voice/with an attitude) "we are out of balloons, the only balloons we have are the ones already blown up". I asked the cashier could she ring me up, allow me to pay for my order, then I could step aside, and her line with customers could continue you to move on. She replied, "I need numbers to ring up the balloons". In the meantime, an associate comes up and offers to get my balloon order and calls out the numbers on each balloon for the cashier to ring up. The cashier proceeded to ring up my order. For some unknown reason, she called for the manager's help. Vernon called me over to the balloon counter. I stepped over there to show him the balloons that I wanted. The balloons were high up in the ceiling covering each other. While I am at the balloon station, Annette comes out of the office and leans over the cashier, where I had been standing in line, with her back turned towards me. Annette then yells out, "I said the only balloons we have are the ones already blown up". I looked at Vernon and said, "Is she talking to me"?, He says, no and shakes his head. I then said, she must be talking to me because I am the only person standing here ordering balloons. I then said to Annette, I heard what you said and I didn't have a problem understanding what you said, I'm very educated. She said a few words back.

I stepped back over to the line to pay for my card and balloon order. The cashier looks at me dumb-founded. I asked if I could pay for my order. She says, I can't ring you up the manager has to ring you up. I asked her what happened to my order you rung up? She said that the manager cancelled out my order from the register. I asked the assistant manager (Annette), why did she cancel out my order. She said to me, (in a rude nasty tone) "I can't hold me line up for you". I'm now starting to become angry, since I have been in the store for at least 30 minutes or more. Now, I'm told that I have to get back in line. The manager (Annette), says, "I'm not going to ring you up" and went back into the office. I said to her through the office door, that she was very unprofessional and needed to take customer service training. I told her that I was going to file a complaint. I asked her if she could write down her name and her supervisor's name and phone number. At first, she would not tell me. Vernon helped me and gave me her name and the information regarding the store's ID number. She eventually, said out aloud, my managers name is Glenn, you can call Glenn. Vernon also wrote that information down on paper for me. I didn't feel like Glenn would address the situation, since they work together and he may have been her friend.

Vernon volunteered to find me a place in one of the four existing lines, asking customers if I could go ahead of them. There were at least ten customers in each line. I might as well have stood back in line again. It took at least another 10-15 minutes before I got my order rung up. I was really upset by then. By the time I left out of the Dollar Tree Store, it was approximately 6:30 pm.

I would like to recommend/suggest that Vernon be given an opportunity to serve as an Assistant Manager for the Dollar Tree Store. He showed me next level customer service and was very professional and concerned about the customer service that I received. Vernon did everything that (Annette) wouldn't do and couldn't do, as far as being professional and providing good customer service techniques. Annette represented the Dollar Tree Store very poorly.

Based on the Dollar Tree's (Standard Operating Procedures Manual(s), Policies and Procedures, Directives), etc., I would recommend that (Annette) be reprimanded for her poor customer service techniques towards me as the customer. She needs to be held accountable for her actions. She should be made to attend customer service training, anger management training and any other manager training programs, before moving forward in her current assistant manager role and responsibilities.

As far as the cashier that said, "it was her first day and she was new", she needs to re-attend any store associate training requirements before being put on the floor to ring up customers. If she wasn't confident with performing her job responsibilities, she should have been working in another job responsibility, (e.g. stocking, shelving, etc.)

Thank you for allowing me to share my Dollar Tree Store experience. I would like to know how upper management intends to deal with the situation that took place. If you need any additional information, I can be reached on [protected].

The cashiers are extremely rude. I had one tell me I should work to know whatvhecgoes thru. I'm retired after working as a cashier for over 25 years I think i understand what his goes thru. Ibhavevhad things thrown at me, been cussed out and told I don't know anything. Have someone call me asap at [protected] I am very upset about being treated like trash. Yes I am handicapped and dependent upon a power chair to get around so if this is not resolved I will not hesitate to contact the American Disability Act people and file an appropriate law suit for horrible treatment of a customer that usually spends quite a bit of money in this store. Story number is 3657. Location is 937 F M 1821 N in Mineral Wells, Texas 76067. The store phone number us [protected]. I called the corporate number and was on hold for 3 hours. Then was sent back to the beginning and hung up on I am not happy about this. I expect a response with in a week maximum.

I had worked at d. Tree #372 for 7 1/2 years. Another employee that has only been there for about 1 1/2 years got into an argument, the assistant manager came to me and said why don't you go home early. I said if i do i go home for good. The other employee was never was told that. I am a white 62 year old female. She is a 50 to 60 year old black woman. I went home. The other employee is still there!. Thi s is discrimination against me. I never heard from the manager until i texted him 4 days later. That if he wanted to hear my side of what happened he should call me. He did. Other employees at the store complained to the manager about the same woman not having to greet customers. Use the intercom to call for back up. Her name is deborah. Mine is janette rooker. I am filing a complaint with the eeoc. You can reach me at
[protected]

thank you

Good monday morning!

About store #6254 @ 10304 lake june rd., dallas, tx 75217

Their is a problem just able every time I go in this store since it has open, it just horrible. It's never clean or stocked. And the mangers are some of the laziest /sorrest person you could ever meet. They be on their cell phones not speaking or making eye contact with the customers. Loud very loud music playing over head. Talking about their personal stuff with each other in front of the customer. The few times I been there the manger on duty she never has her name tag on, but she walk with a limp. The line has been sooo long when I go in there any where from 13 to 20 people in line. Only one line open, and the manger refuse to open another line. But yesterday (06/03/2018) was the worst, if I tell you the manager literally set on her butt, the whole time as customers was complaining about it only being one line open and 15 to 16 with me standing in line. This girl did not move, a customer was complaining and she told the customer her told her to only use one register. That is freaking crazy! I really and truly think this girl want ya'll fired her she don't want to work. This store is always dirty, even my 5 year old great grandson say the store is a mess and somebody need to clean it up. The freezer is never stocked and the aisle are cluttered. When I go in other dollar tree stores, I complain about the one in my neighborhood telling them how horrible it is.

Corporate: June, 3 2018

I can not go to Dollar Tree to shop because I can't carry what I buy out to my car. I told the cashier I couldn't shop for what I wanted because I'm 76 years old and I have to walk with a cane. I told her I needed a buggy to get my things to the car and she said, she couldn't tell corporate what to do. I suggested she tell you that old people like my self need a buggy to get our things to the car and that was what she told me. She said that they were in a bad neighborhood and people steal them. They need to get off their buts and get them in from the parking lot. You could keep some in the store just for the elderly and they could have only these to bring in. I know a store that does just that. I would love to shop dollar tree but until you do something about the carts I don't guess I will be going back.
Nellie Vanover
8515 Michael Ray DR.
Louisville, KY 40219
[protected]@insight bb.com

Hello.
I was recently I. Dollar Tree with my son . Before, I got to register 3 the lights was ok off but I see a young lady working. I said "excuse me, are u open?" She gave me this look like she did not want to be bothered and says
"Yes, I am open."While, waiting in line another customer walked up behind me and asked me what I asked the cashier. I asked her again only because her light was off so the customer wouldn't waste his time waiting in line. She gave me that look again and said yes but in a rude way. I looked at her tag noticed her name was Khadijah and I said "well, the only reason why I asked is because your light is off." Khadijah said well that's because I don't want everyone in my line." The cashier for line 4 was working so hard with a longer line. I told her that's just a nice attitude to have" she ignored me and told me to have a nice day. Khadijah represents Dollar tree and if that's the face of Dollar tree it's a shame. She needs training for customer service. I the store 6701 Market St. Upper Darby, PA 19082 called the supervisor and he was amazing and very apologetic. I told him that he didn't have to apologize. It's not his fault that she's rude. Khadijah definitely not a team player and she's extremely rude.

I went in to cash change. I was going to buy a bad of chips and I asked her if she could exchange the rest for cash she said no that she didnt need it or want it. Not that they couldn't do it cause I know they can when I pay for something. I was already mad because I've tried 10 other stores I needed the cash for my bank deposit and [censored] I walked out instead of just saying nothing or have a nice day. She said "you broke [censored]" something needs to be done my day was completely ruined and I will never use dollar tree again

I was in the dollar tree in north platte on May 29th and there was an older lady who was sitting in a chair behind the regestier not helping the other cashier and when she did end up helping the cashier she did nothing but complain about having to help. Then she got done helping and told the cashier that was checking me out she was going to break along the front of the store there were boxes everywhere and u could barley get down the aisle

So i bought 20 dollars worth of weddong stuff turns out i got the wrong thing went to return it and i was told i couldnt get cash back that i had to get other stuff in the store in exchange. I didnt need anytging so either i kept what i bought that i haf no nerd for or get stuff in exchange that i did not need. I was very upset and the cashiers knew i were. Im at this store at least 5 times a week and nowhere or noone had ever said theres no cash returns. How about you make that clear put up signs or train your employees to tell everyone that there is no cash returns you have lost a customer and the service was very poor.

I was buying a product there was few of on the Shelf and I guess the cashier and the manager already planned on getting them the cashier even went as far as to tell me what a great deal I was getting then lo and behold it was not in my bag nor did she give me a receipt I trusted the store that's why she was able to get away with not giving me a receipt up till now you've had one person in position too long there she's got too many friends and I've seen it so many times repetitive and stores and franchise like this not only did I get stolen from I've been humiliated and that's defamation of character and slander of name and much more. When I call the store to bring it to their attention she seemed like I was crazy and went on to explain she knew all of them had been sold already I am contacting the BBB on you

The only 2 employees (they where black women and we are white) in the Chelsea, AL store talked bad about my wife and I for coming in at 8:30pm and always being that "one" customer that comes in when they are closing. (they close at 9) They made racist comments saying, "it's always the white ones that can [censored] up a good night" One of the two gave us ugly looks as if we were there to ruin their night, then kept talking ugly about us. We left to avoid a confrontation. Then one of them closed the door at 8:50 when my wife was headed back in to get what she needed. She was told they where closed and could not come in but the door was unlocked for two black customers after my wife wanted to go back in. I did not appreciate their racist behavior.

I'm writing to complain about the manager Linda at the Dollar Tree in Milton Florida had employment laws for my had to have filled out to get my food stamps back and I have a 5 1/2 month pregnant daughter here and I even sent her a self-addressed stamped envelope it's got like 5 questions on it and it's been a month she ain't send it back and when I inquired about it to her manager her [censored] kissing assistant manager sends me a 1-800 number that has 16 numbers in it so I started crying and I just want to let everybody know that lady is unprofessional she's been dective she is evil and they need to get rid of her long time ago she's been complained on for several years but I guess Dollar Tree is too damn lazy to do it

Yesterday afternoon around 1:30-2, my mom went shopping at Dollar Tree located in Thousand Oaks, CA on N Moorpark Rd for supplies for my little sister's birthday today. As the cashier was ringing my mom up, the store's phone rang and the cashier picked it up and the caller was asking if a certain item was in stock. The cashier then had the phone between on her ear with the support of her shoulder and had asked the manager who was across the store at the time if they had the item in stock and the manager had said no. When the cashier went back on the phone the caller, she had told them that they no longer had the item in stock and the caller just hung up. My mom slightly nodded her head because she could not believe that the caller had hung up on the cashier. The cashier noticed my mom slightly nodding her head and told my mom, "I have a right to say please and thank you to whoever I want". My mom at the moment did not know if she was talking about the caller on the phone or directly to my mom. So her being confused she asked the cashier politely and confused, "Excuse me?" and the lady then told my mom, "you heard what I said, I'm not Mexican and you don't belong here". The cashier continuously told my mom she did not belong here. My mom right away asked for a manager and the cashier rudely told my mom, "She's right there", making my mom go find the manager. My mom then told the manager the issue and had the manager confront the cashier. The manager had asked the cashier why she had said those racial comments to my mom and the cashier just continued to repeat them. The cashier refused to apologize to mom because her excuse was, "She felt as if she didn't need to". The manager then told the cashier to close her register and the cashier continued to refuse. The manager had asked 3x for her to turn off her register light and she refused once more until the manager demanded her to close the register and to immediately gather her belongings and wait for her by their office. There surrounding my mom were witnesses who were just in as shock as my mom was and demanded something had to be done. The manager had said that this is not the first time that this cashier has had an encounter with a customer. We've been trying to get a hold of the regional manager to follow up on this incident, but no one seems to know when they'll get a hold of us. Something needs to be done. Someone please help me get closure for my mom because I have never seen her this upset in my life. No one should ever have to go through what my mom had to go through.

On Wednesday, May 30, 2018, I visited Store #3672, located at 3425 Centerville Highway Suite 2A Snellville, GA, 30039-3127. The store was so dirty, my feet were sticking to the floor. The carpet was disgusting and dirty. I complained verbally to the Manager and was told she gets complaints every day. She did not know if and when the problem was going to be resolved. I took a picture of myself in the store and decided to post my experience and picture on Facebook and Twitter to let my family and friends know about my adventure in the store. I call it an adventure because it was so dirty, I thought I was outside in the forest. The forest is cleaner than the store.
To be honest, I love the products that are sold in Dollar Tree. I am a long time customer and have decided not to shop at that Dollar Tree. A business that shows such blatant disrespect for its customers no longer deserves my patronage.