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Dollar Tree
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1.1 2961 Reviews

Dollar Tree Complaints Summary

92 Resolved
2867 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2961

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Newest Dollar Tree reviews & complaints

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S
3:45 pm EDT

Dollar Tree store manager

On 9/20/2018 my African American friend attempted to purchase products from store #3711 and was refused by the store manager. I went in to address the issue and she refused to give me her name, or give the security officer her name.

I just left a message with Scott Brown, Regional Manager, involving this issue and asking for a return call. Please call back regarding this issue.

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Chris1977
, US
Sep 23, 2018 12:29 am EDT

Must be a reason why they refused you that you're not telling us.

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10:19 am EDT
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Dollar Tree product sold - does not work

I bought from Can Opener Dollar Tree Store at Lincoln Court, Lancaster Avenue in Malvern, PA
This product is imported by Dollar Tree itself.
The quality of the product is so poor that it is supposed to open the can but it does not open. This is really bad that Dollar Tree does not even test the product that they sale that it doesn't do the work it supposed to do?

We know that the product that we buy from Dollar Tree is of not the highest quality, but it has to do the basic function that it's supposed to do. In this case Can opener does not open the Can.

It should be taken out of the shelf and should not be sold and return to the supplier.

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C
Call the Waaaambulance!
, US
Sep 22, 2018 1:22 am EDT

Listen, Martha Stewart, It. Is. A. DOLLAR, FOR CRISSAKES!

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Mr & Mrs. Marina an Kevin Rocha
, US
Sep 22, 2018 12:15 am EDT

It’s a freaken $1. Really

ComplaintsBoard
S
5:38 pm EDT

Dollar Tree inappropriate comments by cashier

I went to the Dollar Tree at 2863 North Decatur Rd, Suite A on 9-19-18. A cashier loudly called me stinky and kept on saying why I could not remember what I wanted to buy because I came in the store twice. This isnot the first time this has happened. i went into the store at 2pm and there was only 1 cashier on duty. The harrassment is not normal because I do not know this black lady but she was very disrespectful.

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5:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dollar Tree - fish salmon

Brought Some fish, Salmon from the dollar Tree.i cooked it an when I was eating it I could feel worms crawling in my mouth. I ended up getting sick an vomiting, an then diarrhea .this happen January 31 2017 seen at the doctor February 3, 2017 .an had to go to a Gastroenteritis diagnosed with Intestinal Parasites worms.was put on clear liquids day 1/broth...

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3:12 pm EDT
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Dollar Tree hiring procedures

I am complaining about the hiring process ( or lack of) that has gone on in your Port Orchard, WA store.
They have had signs that they are hiring and Tuesday's are their open interview days.
For the past 3 weeks Sept. 4th, 11th, and 18th my daughter has been turned away ( after waiting a significant amount of time) and told the Manager wasn't in to do interviews, and come back at the same time next week.
My daughter ( has been their with her job coach, she works with DVR) and turned away THREE times. This is terrible management and I thought you should be aware of it.

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R
3:34 pm EDT

Dollar Tree store does not have plastic bags.

Store 3051 is out of plastic bags for customer' purchased items. The cashier is using boxes and used plastic bags donated by a customer to pack customer's purchases. This practice is not sanitary, and it must stop. I don't want my items placed in a used plastic bag that may have come from some roach infested home. I used to shop at the store five days a week, but since the former manager Gus left, the store is always dirty, shelves mostly empty, and one cashier is on duty.

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Update by Rosetta Glasper
Sep 18, 2018 3:39 pm EDT

I do not understand command "Comment cannot be empty." I don't have an update to this complaint because I am just sending the complaint today.

Update by Rosetta Glasper
Sep 18, 2018 3:37 pm EDT

My update for this complaint will be forthcoming.

Update by Rosetta Glasper
Sep 18, 2018 3:36 pm EDT

I have not received any comments from store managers.

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9:00 pm EDT

Dollar Tree employee

There's a employee at he jasper dollar tree today having a attitude with another employee for no reason he's always doing this I thank something needs to be done he done it to some of the customers to i think it's time something needs to be done his name tag had Brandan on it it's sad going in and seeing something like this at your local store something needs to be done about him doing this to the employees and the customers

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12:22 pm EDT
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Dollar Tree unethical behavior

On 9/13/18 at about 6:42 Pm I was in an extremely long line because there was only 1 register open. I could see that they were in the process of opening another register so I went to it. The dollar tree employee said to Me that the person in front of Me should go first. The person in front of Me wasn't shopping alone she was just standing in line while someone else was still shopping. The person in line was just standing there to "get a place in line" while someone else was getting items and bringing them to her, and that person was still shopping. I explained that to the employee who was opening the register for someone else. I dont think this person was a manager and when I told her this I was called a "Fat [censored]" and told to leave. I told her I was going to report this and she didn't have a nametag on and refused to tell Me her name (she knew what she did was wrong). I've already called this complaint in 5 times without a returned call. The # that I was given by a different employee to call was [protected] . I didn't find out her name until today from a another employee and was told she got transferred to a different location but "didn't get along with anybody there and got transferred back. The employee who harrassed Me's name is Theresa. She's an extremely obese woman who always looks like she has something in her mouth. She shouldn't be working with the public. Extremely Rude employees aren't any good for business.

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Update by LockportLou
Sep 18, 2018 12:26 pm EDT

Theresa should be fired

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K
9:37 pm EDT

Dollar Tree cashier shirley at victory square in savannah

I visited victory square location in Savannah Sunday September 16th. Quietly placed my 6 items on the conveyor belt and placed the divider between my items and those of the customer in front of me. I was told by cashier Shirley not to use the divider as it would get stuck and not work...then why do you have dividers?! After ringing up my items and telling me the amount, I placed the exact amount in cash on the little shelf by the credit card reader, said thank you and reached for the bag. But Shirley would not have that! I had to place the money in her hand! I have not experienced rude, holier than thou treatment like that any where! Well good luck and God bless Shirley and dollar trees every where...I will not be returning

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6:39 pm EDT
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Dollar Tree employee treatment

I frequently go to the dollar tree located on southbridge street in Worcester Massachusetts, and every time I'm in there an elderly lady (about 80 years old) named Florence is always working the register. And there will be a line running into the isles yet she gets no help the other employees will hide throughout the store to avoid helping with the service. Today is the second time I had to call out to the workers for them to come and open another register to assist this elderly lady. The first time I received attitude from a young male worker who was standing around appearing to be flirting with another worker, and a customer. When I called out he addressed me in an unprofessional manner then lied saying he was busy looking for something but merely stood in the isle to the farthest left so I couldn't see him. (Not an assumption I did walk over to grab something else while waiting in the ridiculously long line and see him on his phone in the corner.) This time I stood in line and heard the man in front of me say "wow where are the other workers?" I look up and notice that the cashier is Florence and in an outrage I loudly said can I please have another cashier to the registers. Not even 10 seconds later that man draws my attention to two workers standing behind shelves. I began to stare at the both of them and called out can you please help Florence she's not working alone. One of them (both female workers) did not move and the other slowly proceeded to the registers then mumbles "I'm on break." So I questioned why she wasn't in the back and why there wasn't someone else around to see the line getting so bad. I'm tired of seeming the mistreatment it's a constant problem and I hope my complaint doesn't go over looked.

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J
2:21 pm EDT

Dollar Tree poor and sexist employee

As soon as I walk in from the gym, I was approach by a white woman who threaten to call the manager if I didnt leave my backpack at the front cashier. I was stun because I've been there before without anyone threatening to confiscate my property. She claim that it was "store policy " which she didnt provide any proof of. As a male, I dont get why is it ant different than a woman walking in with their purse. I felt discriminated against by the sexist woman named Pamela (Pam) due to this double standard. I only wanted to buy birthday cards for my mother and I never committed a crime in my life. Besides, that's why they have cameras for. Anyway, I wasn't comfortable that potentially my bag can get stolen right at the front door in an instant, so I had to constantly check it. Overall, I had a bad experience thanks to her bias prejudice towards men

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1:23 pm EDT

Dollar Tree cleanliness

The outside parts of the store are completely disgusting, there is ALWAYS TONS of garbage littering the sidewalk right in front of the store and the parking lot, old nasty fast food bags, food, diapers, bottles, cups, tons of cigarette butts and on an occasion I saw a condom laying on the sidewalk. The list goes on and on, I thought that the outside appearance of a business was the first and most important impression on the customer, if thats the case here than I don't want to enter the inside of a store that cares so little about being clean and presentable. Because of this store and the constant experience of wading through garbage I drive 25 minutes out of my way to go to another store that has self respect. I hope you can right this disgusting stores lack of initiative and gross habits. Not to mention there are boxes constantly cluttering the aisles making it quite a challenge to navigate through it.

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5:01 am EDT

Dollar Tree employee

September 14, approximately 3pm, cashier Mellisa yelled at me, publically humiliated me, threw my items into the bag, was rude, could not use the cash register, could not process a credit card transaction, psychoanalytic, unprofessional, psychotic behavior, should be arrested for blatant harassment of customers. Management is horrible. Broken glass in parking lot. Half eaten, opened bags of food throughout store. Sad, pathetic, inhumane store. What manager would hire such a mean, foul mouthed person? I would recommend driving to either the dollar tree store on East Sheridan in Dania Beach, driving to the location on Federal Hwy in Hollywood, driving to the location on East Dania Beach Blvd or even the location behind I Hop at Hallandale Beach Blvd and 95.

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9:30 pm EDT
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Dollar Tree service

My 2 children and I were shopping at your store like we normally do about two times a week a female cashier with black hair tattoos on her forearm and lots of makeup was on register with no costumers we set our stuff and she asked us to move it becuase she was going to help customers in a different line. She then began talking about me to a trainee. I asked her it she was referring to me and she very rudely told me that no one was talking to me. I then asked her to change her attitude and she just got more rude. So I left my $20 worth of merchandise and walked out of the store and even then she kept saying stuff. Rude female with no education and zero customer service. I usually go in the AM and the other girls already know me and never have they been rude to me I really think u guys need to approach this matter no one should be disrespected in front of their children.

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3:52 pm EDT
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Dollar Tree poor customer service

To Whom it May Concern,
Today I visited your store located at 1010 Helen Power Dr. Vacaville, CA. 95687. It was approximately 12:15pm. I got in the line located on the far left if you were facing the store. I was 3rd in line. After I got in the line that Jordan was running he left the register to blow up a balloon. He was having a terrible time trying to get it to work. I stood there for 5 minutes while he fought with the machine. Meanwhile the girl at the register next to his, Lizeth, kept looking back at him and looking at his line building up. Two female also came out of the office during this time and saw he was struggling with it. Neither of them attempted to help him even though he was standing 5 feet from them both. I did not say anything during this time period although I was getting frustrated as were the others in the line with me watching this. By the time he got back to the register he had 8 people in his line. He handed the customer the balloon and then she announced that she wanted another one. He proceeded to head back over to the balloon when I stopped him and asked if he could have one of the other workers do that for him (since both of the 2 girls were still standing there.) He did not get a chance to reply when one of the two females, whom I later discovered her name was Brittany inquired as to what the problem seemed to be. I explained to her the situation. She replied curtly, "What do you want me to do? Open another register?" I can not express appropriately in an email the tone she took in that statement. The best I can do is say that to myself and the two people I spoke to about it after the fact felt that she said it like she was being bothered and she might as well have said, "What the hell would you like me to do about it." The gentleman from my register proceeded to blow up balloons and the people in the back of my line jumped over to Lizeth's line. Brittney opened another register on the other side of Lizeth. She looked over at the back of Lizeth's line and said, " Can I help the next person in line?"
At this point I walked over to her line and asked her name as I did not see a name tag. She replied that she was Brittnay and she is the store manager. As I walked back to my line, Lizeth said, "What is your name?" Lizeth must have found that comical because she was laughing.
I just can't get over the flat out inappropriate remark by Lizeth, whom should have been attending to her long line instead of going out of her way to antagonize me. Then the inability of the manager to recognize that there was a problem at all and behave in a matter that befits a manager position. She was also unable to make a decision on her own, without asking me, that would help alleviate the inconvenience to all of her customers.

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4:30 pm EDT
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Dollar Tree employee named brenda

On September 13th I stopped in the dollar tree at 171 county line road in littleton co. I was in the checkout lane knowing I was going to need to ask cashier if someone could help me get 3 furniture polishes down from top shelf. While waiting in line, the employee doing balloons called out "does anyone else need balloons". No one came forward. I stepped out of my line to ask her since there were no balloon customers if she could help me. She obliged reluctantly. I paid for my things before she returned with polish. Clerk ran up 3 polishes. Balloon employee named BRENDA returned with 2 cans very rudely stating that's all that was on top shelf. I said ok, may I get a dollar back. She informed me with horrible rudeness, downright filthy looks and VERY apparent anger that dollar tree doesn't give refunds and I'm not getting anything from her! The nice cashier then said to me "mam, I'll give you exchange but you'll need to get back in line". I left as one dollar was not worth another minute in this store. Iam a senior citizen and a kind person. I in no way deserved the appalling attitude BRENDA treated me with. This employee was angry from the second I stepped out of line to ask for her help. Another "kind" woman had come to get balloons after I asked for Brenda's help and she stated she did not mind waiting while Brenda helped me. I hope this employee will be dealt with accordingly. She does NOT belong in a job with the PUBLIC.

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12:52 pm EDT
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Dollar Tree store manager complaint and cashier complaint horrible customer service!

I went to the location next to Burlington in Amherst Ny 1501 unit 8 location off Niagara Falls blvd.. there were no signs up of the registers not taking credit cards ... I went to this location on my limited lunch break to pick up Much needed items I had a cart FULL of items I put them on the register and had my card out... no one informed me of anything until it was time to pay and the manager (short blonde hair older women cane up to me .. shrugged her shoulders and say oh well there's signs up cash only. The African American cashier woman just laughed in my face ... I said well what I'm I supposed to do? The manager didn't apologize or show any remorse she just said nothing cash only and shrugged her shoulders again. This was not only a waste of my time but the rude ingnorance of this manager and her employee was just ludicrous. I was furious. And i walked out. This was at 1:30 pm on September 13th!

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12:03 pm EDT
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Dollar Tree rude management

I visited the dollar tree on Tuesday and explained to cashier that I only had $12 on my card, can I use 2 different cards?
She had informed me that she had it all set go ahead and swipe card. Then she said most have been more them $12 because it all went through. I explained to her that she had just caused a $33 charge. She apologized and had manager come up, s assistant manager said she wasn't sure what to do, so I asked when store manager would be in. She said Wednesday at 1. I called Wednesday at 113 and was giving a phone number to call from assistant manager, store manager to busy to take care of me.

So I called back today to ask if the manager might know how long it takes to get my refund. He said he wasn't sure, I told him that I needed that money back in my account before I get more charges, and he told me I wasn't getting any money from his store and I'm the one that approved the amount. I explained to him that the cashier told me to push yes even after I questioned the fact that it said $28.36. He then hung up on me.
Absolutely the worst customer service I have ever recieved from anyone at any dollar tree. Let alone a store manager being that unprofessional and lack of customer service.

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7:24 am EDT

Dollar Tree a general manager named joseph p. manuel; felt like I was being treated like some stupid mexican so he can get whatever he needs done

I had not been working at Dollar Tree for quite some time this guy Joseph manual the general manager had me working there off the clock and yet again I remind you that I do not work there anymore and I'm not on payroll there is video of me going into the back Beyond at the store Dollar Tree at Kaufman, Monique a handicap woman with special hands was fired for [censored]ing a black guy in the back Beyond of Kaufman store Dollar Tree, he also sucked my dick Oscar Elijah Galvin Jr in the back Beyond of Dollar Tree in Kaufman

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K
3:32 pm EDT

Dollar Tree lack of help and store is filthy.

I went to your store in Oakhurst, ca. in Madera county. It was about 1pm On Sept 9 2018. There was one checker available. Where was everyone else. The store was packed. I went to pick one item up and by the time I got there it was about 20 to 25 standing in line. whats up with that. You just lost a customer and money because of this. been in there many times and it seems it gets worst. How come you store runs out of bags. Something is wrong there. It is called management. I am going to also contact Madera County Health Dept. because the store is so dirty unfit for people to go in. You can not walk in unless you step over crap that are on the floor or in the isles blocking. The bathrooms are gross. At least when I go to Vons or other stores I have no problem. I feel dirty when I walk out at this store. My next step will be calling the media. People should know not to got to dollar tree store expecially in Oakhurst, ca. Unbelievable. taking my money else where.

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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