Dollar Rent A Car / reservations made that were not honored and overcharged

I booked a online reservation for an SUV with Dollar Rent a Car on March 14, 2016 for a business trip in Birmingham, AL. When I arrived at 9.30pm, I was told that they didn't have any available cars and offered me a small Chevy Spark.
I told the agent that I had a reservation and how come they don't have a car, she was clueless and offered me a chevy spark that they had for the day, with no options had to take as she mentioned that they had been overbooked.
We were 4 colleagues for the trip and had to squeeze into the small car with our luggage and our entire business trip was nightmare with this car.
I would be careful next time to book on Dollar or Thrifty rather will not go near to them any more.
Completely bad taste that we collegues had with the trip.

Mar 17, 2016

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