Oklahoma City, Oklahoma
United States - 73126
I was quoted about $400 for a two week rental. After verbally denying insurance 3 or 4 times, I was asked to...
Dollar Rent A Car (complaint) – Daylight Robbery
Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying it…
Dollar robbed us 3 times:
1. According to the voucher we were holding the balance was EUR 127: "€ 127.03 is payable to Dollar on your arrival".
(Approximately $190 at that time)
Dollar charged us $250. After an 11 hours flight it was not easy to argue...what could we do?
Dollar response: "Our records indicate your reservation was booked as $250 in our system for the rental charges, which is what you were charged. Since the Euro amount was quoted to you by the third party company, and they booked the reservation in our system as $250, we must ask you pursue this matter further with the third party."
2. According to the voucher the drop-off location was Manhattan (no fee mentioned):
"Drop-off location: USA New York, Manhattan, Manhattan Downtown"
Dollar charged us with an extra $50, which was a Drop-off fee for returning the car to a different location than the original.
Dollar response: "Since our records indicate this vehicle was reserved with Dollar to return to JFK, we must conclude the third party booked with us incorrectly"
3. Dollar did not explain that the prepaid fuel plan is just an option; we understood that we have to take it.
Dollar response: "It appears you accepted prepaid fuel upon pickup. This was $34.29."
My recommendation: Don't book Dollar Rent-A-Car; Don't do business with Booking Group.
Shahar Galili (on behalf of my wife and sister-in-law)
Bookinggroup ref [protected] / Dollar ref S3869742 / Dollar Case ID 1337704
When I arrived at the Dollar desk to collect the car I was in a hurry as my wife had been taken ill on the...
Avoid Dollar Rental Car at Phoenix Skyharbor airport. If you like long lines and employees who are hostile to customers, this is your company. I tried this location several times in February and each time, the employees hid in a back room when customer lines formed, leaving a relatively new employee.
When one of the Dollar employees made a woman customer cry, I wrote a letter to the Dollar corporate office. The letter was answered with a form letter and nonsense discount coupons. If you fly into Phoenix Skyharbor, use one of the other companies, it may cost a little more, but its worth it to avoid the Dollar employees.
I reserved a rental car online for my vacation using my debit/check card, thoroughly reading the terms and conditions before hand and understood the hold that would be placed on my card. When I arrived at Dollar Rent A Car in Las Vegas (from Seattle) I was told that they could not accept my debit/check card because it had already been run through them and denied once earlier that day, even though I had just arrived and had not used my card. After a long wait they finally manually put me into their system since they could not accept me electronically. When I arrived to return the car, on time, I was told that I had not rented a car from them and they could not find me in their system (probably because I was manually entered). After some hassle I was finally given a slip to take to the front counter. On the slip the wrong return time had been written down. They showed the time that it now was, not the time I arrived, making me a half hour late on my rental. When I addressed this at the counter (15 minutes later) I was told not to worry about it and that there would be no additional charges. Because I was manually entered they could not give me an electronic receipt and had to manually make a receipt. They obviously did not know how to do this, as I watched 4 men wander aimlessly around their "office" for 15 minutes trying to find the paperwork to do this, and whisper to each other (obviously in confusion), as I missed check-in time for my flight. I made sure they took my card and ran the charge through to release my funds, per the terms and conditions I agreed to online at reservation. By the time they processed everything and were ready to send me on my way, it was too late to make my flight. When I complained about the amount of time this had just taken, and that I had missed my flight and inquired about when the hold on my funds would be released since they now have the car back, so that I could make arrangements to take the next flight back home, the gentleman was very polite and said that typically the hold is released at midnight, but he would try to expedite the hold for me so that I could make my arrangements and get to work the next morning. When I went to purchase another ticket for my flight out, the funds were still on hold. The funds were still on hold the following day and when I called customer service they explained to me that they could not release the funds. In addition they still showed my account still open and the car not having been returned yet. After explaining to 3 different associates that I no longer was in LasVegas any longer, but calling from my work in Seattle and that I in fact did return the car, payment should have been processed the night before and that I was assured that my funds would be released by midnight at the latest, if not sooner - they finally were able to close my account. I was over charged for the rental for an additional day because of their mistakes, missed a flight and to top it all of, over the next 4 to 5 business days my funds were STILL on hold. My account is now overdrawn because of the many charges I received by these mistakes. What was supposed to be a weekend getaway turned into a stressful nightmare of financial issues due to their mistake of holding my funds for a total of 7 days, instead of 3 as agreed to. I want my money back. And my dignity.
I chose to reserve a rental with Dollar to save money and time as I was told the service would be great and the price I was quoted when I made the reservation was well within my budget. I arrived in Las Vegas at the rental terminal about 7:15 pm on Tuesday, October 13th. After waiting in line for over 45 minutes, I was greeted by a representative.
After answering all the questions and providing the necessary information (Drivers Licence and Credit Card) I told her specifically that I did not want any additional insurance as I am fully covered by my personal insurance company. I even declined the gas fee as I would return the vehicle with a full tank. (I was not planning on putting many miles on the car and as it turned out, I put about 35 miles on it total for the 4 day rental.)
I was asked to sign the automated kiosk for the contract. I specifically asked that no additional insurance be added and was assured that it wasn't. By this time, an hour had transpired and I was ready to move on to my hotel. I thanked the rep for her service, signed the agreement and got my car.
When I returned the car on Saturday, October 17th at 7:15 am, I was shocked to see that an additional charge of $87.96 for insurance was added to my bill. I verbally declined this several times with the rep when I rented the car as again, I wasn't planing on using the car during my trip with the exception of going to my hotel and back to the airport. Somehow she added it to the agreement when I signed it electronically. Had I known this, I would've taken a taxi and saved myself about $220.00!
This is deplorable business practice and, after doing some research regarding complaints about Dollar, this seems to be general practice for them. When I brought this to the attention of the rep that I checked out with, she basically said I was out of luck since I signed the agreement electronically. I was paying cash for the vehicle and now I am out the extra $87.96. I asked for the manager and she said no one here could help me.
Good for Dollar, they made an additional $87 dollars on me. But the bad thing is that they lost a customer for life. I go to Las Vegas several times a year and am an Emerald Card holder for National. I thought I would give Dollar a chance but they really blew it. I hope the $87 dollars comes in handy as opposed to the almost $600 they could have made annually from me in the future.
Reserved car online with Dollar Rent a Car, Added all relevant information and ticked all boxes. Quoted $ 416...
Beware! Never, ever book your car rental with Dollar Car Rental!! They scammed me into paying more for my rental by telling me the vehicle I reserve was NOT available (as we were driving out of the lot, we saw a few vehicles that we originally reserved!) and offered us another - The agent claimed that the daily rate on the alternate vehicle was a lot cheaper than what we originally reserved, and said I would be getting a very good deal. So we took it. However, they didn't make it verbally clear that the cheaper rate was actually a daily upgrade fee IN ADDITION to what I already had paid in advance.
When I returned the vehicle 5 days later, I ended up paying an additional $$$$ more than I should have!! For an error on their part for not giving me what I reserved in the first place!!! DOLLAR SUCKS!! I'm never doing business with them again and you shouldn't either if you don't want to incur any unnecessary add'l charges!!!
Beware! Never, ever book your car rental with “Dollar Car Rental”!! They scammed me into paying more for my rental by telling me the vehicle I reserved was not available (as we were driving out of the lot, we saw a few cars that we originally reserved on the lot!) and offered us another vehicle – claiming it was cheaper per day than what we reserved. HOWEVER, they neglected to inform us that the cheaper rate was "IN ADDITION TO" what I had already paid in advance through a package deal.
I ended up paying an additional $$$ more than I should have, and Dollar claimed it was a daily "upgrade fee" for my rental. For an inferior car? for a vehicle that I didn't want? Called customer service and explained the situation and they didn't hear anything I said...just kept drowning me with "it might have been a misunderstanding of the charges on both parties", and didn't try to compensate me for anything!!! DOLLAR SUCKS!!! I’m never doing business with them again and you shouldn’t either!!!
do not do business with this rental car company 7 months after returning a car to this company my credit card was charged 116.50 without any notification by them for bogus toll road violations when i didnt even go through toll roads!!!
It is unlikely that I will rent from Dollar Rent A Car again. First the rental was a bit more than I had anticipated after getting a quote online the clincher though was when they charged me for a tire that went flat and turned out to be unrepairable.
Their position was that since I had not purchased their insurance that I was liable. My position was that since the "damage" was through no fault of my own, but due to a road hazard, that a company the size of Dollar would allow for such incidents just for GOOD WILL. They didn't/don't agree so they have lost my good will and I offer my experience to anyone else considering a car rental.
Dollar Rent a Car called Ponderosa Tow to tow a vehicle for there location at Oxnard airport. Ponderosa Tow performed the service on 12-28-08. The bill $350.00 to take 60 miles from Mariposa CA to Fresno Nisson Dealer. Matt Popai manager will not even speak to our company. We have called many, many times. When we call he is Never in!! We have mailed them bills at 2889 W 5th Street #113, Oxnard CA 93030. Customer Robert Holcombe, contract # 3386995. Vehicle was a 2008 Nisson Versal, Red Lic # 6BNX581 towed on a rollback tow carrier. Picked up vehicle at 3087 Triangle Rd Mariposa, CA
I rented a car in Costa Rica for 11 days from Dec 25, 2007 to Jan 05, 2008. When I returned the car to the San Jose airport location, the Dollar representative coerced me into paying $20 for cleaning of the car (which was only a little dusty), and tried to overcharge me by $200. His behavior was appalling. Since I was so angered by his attempts at cheating me, he ended up overcharging me by only $80, which I have submitted to Dollar for a refund. This is a horrible way to treat Dollar's customers, and leaves a very bad feeling upon leaving Costa Rica after a vacation.
I booked a minivan from Dollar on Travelocity. It was supposed to cost about $70/night. When I arrived at Newark airport to pick it up, the desk agent told me they would charge $55/day extra because I live in Brooklyn. I refused to pay it, telling her that I had booked it for much less.
She said I had no choice in the matter, and I couldn't get the van without the extra fee.
I left to try to find another alternative, but no other agencies had vans, and I needed to leave for my wedding that night, so I sucked it up and rented the van.
Before I rented, I called Travelocity customer service dept and spent at least 30 minutes on the phone with a woman who, once she finally understood the problem (she didn't speak English well), called Dollar, then got on the phone with me to say that the reason for the fee was that I arrived late. I wasn't late when I arrived for the van, and the desk agent specifically told me it was because I live in Brooklyn. The Travelocity lady then told me to email customer service when I had a chance.
So, basically, this is a complaint against both Dollar and Travelocity.
Don't rent from Dollar!!!