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Dollar General


customer service

Complaint Rating:  79 % with 14 votes
79% 14
Contact information:
Dollar General
Chestnut Street
Monrovia, Indiana
United States
I stopped into the monrovia in dollar general on friday, may 21st to purchase 2 items. I waited in line while the manager carol was ringing up customers. The customer in front of me said something about not being able to log out the night before, and the manager started to walk away from the register. The person ahead of me said she could wait on me first, but the manager said "he'll wait", and then she walked away from the register. I left my items on the conveyer, left the store and then called the store manager to get the customer service number. She gave me an employee relations number, and when I called that number they gave me the number to customer service. I called, provided my information to sean, who said the district manager will call me. I waited until tuesday may 25th and had received no call, so I called back into customer service. The agent advised me that carrie the dm had called me, I said I would never return and that I thought the store
Should have 4 employees at all times. I advised the agent I had not received any calls from anyone at dollar general, and she stated she would refer the info to the regional manager. I called back in to customer service and again spoke to sean, who advised me that the rm would call me back within 24 hours. I waited the 24 hours and called customer service back to advise I still had not received a call. The agent that took this call called their "tier 2" team, and then came back online and told me since I spoke to the dm that nobody in the company was willing to talk to me. This agent refused to get a supervisor, and insisted that I was not to speak to anyone in the company, and no person at dollar general would speak with me again. The agent then disconnected the call when I again asked for a supervisor and his agent id. I called right back in, was told by another agent that there are no supervisors, all calls are monitored, and that james the prior agent did not a dvise me that nobody in the company would speak to me. I again asked for a supervisor, was refused, and the agent refused to escalate this to anyone. I still have not heard from the regional manager, and finally resorted to calling the corporate office and leaving a message for an in house customer service person. This level of customer no service is not only unacceptable, but it is amazing that every level of management and customer service at dollar general hates their customers. Not a way to run any business.
Damage resulting = this level of customer no service is not only unacceptable, but it is amazing that every level of management and customer service at dollar general hates their customers. Not a way to run any business.
Complaint comments Comments (17) Complaint country United States Complaint category Retail Stores


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N  20th of Sep, 2010 by    0 Votes
i go to dg at least 3 or 4 times a week, at store #10660, my complant is Howard's rudeness an today he did not give all my bags. I went back after i got home, and no bag or answers so i 'm shopping elsewhere. ps hellen is rude also.
N  16th of Mar, 2011 by    0 Votes
My family and I went into the Bettendorf IA Dollar General to purchase around 15 items, my sister the one doing the purchase is blind and forgot her magnifier so we had to help her with the entire check out process there was a rude lady behind stating that she only wanted to buy makeup and razors i went along pretending i didn't hear her and then when we were putting our bags in the cart she put her items on the counter and stated to the cashier that "she thought she was complicated" the cashier laughed histarically as we were still infront of the counter, i turned and said well shes blind sorry we wasted your time mam then the cashier said he knew that she was and he still insisted on laughing at all the other customers jokes. not only was my sister and whole family offended but i will NEVER shop at that dollar general again seeing they make fun of peoples dissabilities for kicks and giggles then dont appologize even when confronted.
N  24th of Mar, 2011 by    0 Votes
I go to the Edina, MO store as little as possible because all employees but 2 are very rude. The never try to help you or even say hello when you walk through the door.
N  24th of Mar, 2011 by    0 Votes
I am a nonsmoker and I went to the DG store in Edina, MO. I had to walk through 2 workers smoking right outside the front door. One of the workers actually went inside to check people out, including me, and then went out the front door in front of me to finish smoking. The other worker was sitting in a chair right outside the front door and I had to walk through her cigarette smoke to get in the store. Disgusting! I probably will not go back. Walmart is getting better everyday. At least their workers don't blow smoke in your face as you go though the door. And not to mention how rude they are to the customers. How long you have to wait to get checked out because they are stalking shelves or talking on their cell phone. I am done with Dollar General.
N  24th of Jul, 2011 by    0 Votes
I went to the Dollar Store in Brooksville, Kentucky today to make a purchase. After filling up my cart with the things that I needed I went to check out. I was going to use my Credit Card (notice the word CREDIT), and was informed that I needed to use it as a debit!! REALLY???? So in order to use it as a debit I would need a PIN, which I DO NOT HAVE because I always use my CREDIT card as a CREDIT!!! And you have to use your DEBIT card as a CREDIT!! I think somebody has something VERY BACKWARDS!!! So therefore I left the store and the employees had to spend their time putting my cart full of stuff on the shelf while I went and spent my money elsewhere!! I am a very regular customer in that store and think that this new policy is completely ridiculous!!!
N  27th of Jul, 2011 by    0 Votes
On 072511 at ~ 8.00 PM my daughter decided to take her 1 year old Maltipoo dog for a walk. Her dog is well trained, friendly and weighs only 9 LBS. She decided to stop at the Dollar General store at Savannah GA located at the Georgetown to buy a roll of tape. She did carry her small puppy on her lap inside the store. The store manager told her that no dogs were allowed and asked her to leave. My daughter said that she would call her father (me) so that I could come and pick up the dog so she could finish her shopping. When my daughter started dialing the phone inside the store the manager called the police. We live only 1-2 minutes drive from the store. I told my daughter that I would come to pick her up. She was standing outside the store when I arrived (2 minutes after she called), I arrived at the same time than the police. The store manager asked the police to give my daughter a criminal tresspassing warning and wanted her to be banned from all Dollar General stores and permanently. Police asked my daughter to sign the paper which she did. Our family has supported our local small business owners and have visited this store as long as it has been open without incidents. However, we feel that the actions the manager took by calling the police were extreme and unnecessary, eventhough she might have had the legal rights to do that. Our family will not shop in any of the Dollar general stores after having my daughtyer treated in so rude manner.
N  4th of Aug, 2011 by    0 Votes
yes there is probably more to this story, as it was first posted. the manager on duty may have over reacted by calling the police. alas i think more the daughter just refused to leave. i see more and more of the ugliness of personkind everyday.
D  21st of Oct, 2011 by    0 Votes
I'm very familiar with this incident and there is more to this story. First of all the daughter became very aggressive when she was approached by the store manager. She starting cursing in front of other customers and theatened the store manager saying "I'm calling my dad and he'll deal with you". After becoming very aggresive, using profanity, and making theatening remarks is when the store manager called the police. The dad arrive to the store, immediately ran out of the car, and starting showing aggressive behavior toward the store manager (who was outside at this point). The police, who had just arrive also, detained the dad briefly and made it clear he needed to calm down. This is why she was banned from the store. By the way, the Health Dept is very strict about animals in places the sell food (if they are not seeing eyedogs). The store manager was following the law.
D  7th of Nov, 2011 by    0 Votes
Your card was not accepted because it was a Mastercard credit card. Dollar General does not take those as a credit. That's why they asked if you had a pin. It is not the employee's fault that your card was denied. It was actually your fault for not reading the list of accepted forms of payment.
N  17th of Apr, 2012 by    0 Votes
Will some one please post a phone number that will connect you to some type of customer care, complaint, or any department concerning terrible service. I have looked all over the net and haven't found one yet. I have emailed several time, what a time eater that was.
N  2nd of Jun, 2013 by    +1 Votes
Shame on you Dollar General, shame on YOU! I am a regular customer of Dollar General ., so I often go out back in pick up cardboard boxes when I need them. I went today and I was shocked at how much FOOD was thrown away. YES, it was close to expiration or had expired but this food still could have been given to local families that have a difficult time feeding their families. Just because its expired, most things are fine to consume. I actually shop at a grocery store that reduces these items to get them out of the store. Why can't DG do that or donate to those that need it. Its not that I wanted any of the items that were in the dumpster, but they were all cut with box cutters so no one would even think about taking them. LIsten...times are hard for some people and they would gladly taken these things. LIke I said...SHAME ON YOU DOLLAR GENERAL...SHAME ON YOU!!!
N  2nd of Jun, 2013 by    0 Votes
I forgot to post that this Dollar General is in Rentz, Georgia but I am sure all stores practice this about throwing away good things.
N  5th of Mar, 2014 by    0 Votes
I go into store # 11364 in Lake Provience La. quite alot, and just about every time its filthy!!!, It was totatly horrible today!You really need to get some good management in this store. I shop in there 3 or 4 times weekly. I do hope you will get it cleaned up.
A  19th of May, 2014 by    0 Votes
For as much good as it will do, I purchased $45.00 of goods tonight and suddenly forgot to use a $5.00 coupon toward my " purchase

of $25.00. or more."

I immediately went back in with my receipt and they said they couldn't give it to me. They even called their supervisor and she said no.

Come on!!

Screw Dollar General Stores.
N  26th of May, 2014 by    0 Votes
My complaint is that my niece was hired at store number 11559 on last week, her first day was on the 19th of this month. She is in high school and eighteen years of age. They had knowledge of this and still placed her on the schedule for three o'clock when she does not get out of school until 3:35pm. The first day she worked was on a Monday, the second was on that same week Wednesday and schedule for Thursday of the same week at 3pm. This is their first mistake hiring an high school student and placing them on the schedule for a time that conflicts with school hours. Anyone with common sense would know that is not tolerated by any employer. Due to the last class at her high school was a class needed for her to have all her credits to graduate she could not leave school. They did allow her to call the manager and let them know and that she would be available at 4pm on that same Thursday. The manager replied with telling her not to come in that day at all. The manager discussed the situation with another employee telling them that her name would have a line drawn through my niece's name, but they did not call her themselves. It was also said that the manger made a comment that she does not play with children.That was the second mistake they made discussing an employees personal business with another employee. When all this was brought to my attention I called the store and asked for the manager's name the young lady stated her name and that she was the manager, although she was just the assistant manager. I told her that was all I needed to know and she wanted to know the problem, I said trust me you will find out. So she then said well she could not help if she didn't know what was wrong. I then replied that you all hiring students who are still in high school and placing them on the schedule during school hours. I then hung the phone up. The manager proceeded to call my niece and told her she was scheduled for Monday, which is today at 4-10pm and not to be late. Well I told her not to go, because they will find some excuse to terminate her position. She went in to work as usual and was called immediately in the office by the manager and was told that her draw came up short on her first night at work and that she does not greet the customers as they enter the store. From what I can understand she can not be held reliable for her drawer coming up short on her first day of work simply due to the fact that she was a new employee in training. Had they been doing their jobs correctly they would have made sure she was trained properly and that would have brought to her attention upon closing the drawer and counting it down. Honestly how can the manager and assistant manager just pick and choose what they want to fire an employee just to justify their positions. This was not an accurate nor was it a proper way to handle this situation. It was not like she did not want to work, she just could not go to work during school hours. I called the area manager in reference to this and as expected I got no results simply her thing was I was not the employee involved and I do not work with their company. Yes all that's understandable, but what about the fact that your managers are doing as they please and they are placing school aged children on the schedule during the operation of school hours. My niece may be 18, but her birthday comes near the end of the year so common sense would tell anyone not to put them on the schedule. These managers also told my niece how I was rude and very disrespectful to the assistant manager and that they could have had me arrested. First of all I do not use any type of profanity never did and the conversation was just that brief so how could I have been even remotely rude. Yes I could have said many things to her, but she did not answer the phone in rude manner so why should the favor be returned as rude. This is the reason that this particular store does not keep employees nor managers, because of the way they speak to the customers and the fact that it has never been a customer friendly store. Since this store has been open I have only found three of it's employees to offer friendly service to the customers one of which was an assistant manager and they were there when the store first opened. I do pray that Dollar General get their act together and start hiring people friendly person's to run their establishment or they will be ran straight into the ground. My mother and I went into this store last week Wednesday when my niece worked and she was laughing with the customer she was checking out, I called that being friendly. While we were walking around and my mom picked up what she wanted and customers came into the store I could here my niece greeting them as they entered so the managers lied about her not do as her job description detailed. The manager also walked by me and my mother during our visit and she did not speak she walked by as if we were not there. Matter of fact she walked in between us without even an excuse me. We are used to behaviors like that from those who are wearing a position trying to look down on others not realizing that those positions are "at will". To cover their butts they came up with anything possible to make things bad for someone who was not them. If the drawer came up short on the first day my niece worked why was she allowed to work on that Wednesday and scheduled for that Thursday, pay attention everyone cause I am paying attention. Why was this not brought up before I called yesterday, sounds very fishy and I do mean that literally. I wonder how would the Better Business Bureau feel about these complaints about employees and managers being hired to do a job that they are never doing. Oh and by the way they need to stop using profanity in the stores when the customers are present and that's coming from the managers not the cashiers. All I am saying is make sure your managers are train proper etiquette when dealing with the public, because they never know who will walk through those doors and record whatever. I will see how the ending results are once everyone has been spoken to. : ( Dollar General you just lost a loyal customer, because the store where I shop in Georgetown, SC had excellent employees that will be frowned upon as a result of those with far less courtesy in McClellanville, SC. Do a much better job hiring your employees, maybe find some with an excellent personality and an education. With all the complaints that I have read above are very accurate with most of the Dollar General visited except the one I used to shop recently. YOUR ATTITUDE AND NEGATIVITY DOES DEFINE WHO YOU ARE AS A PERSON!
A  31st of May, 2014 by    0 Votes

334 7991637
D  29th of Jun, 2014 by    0 Votes
I bought summer flip-flops that were on special buy one get one free summer apparel they would not honor it had the yellow dot the sign said excludes must have shoes mine were not those my email is chrisjen0837@ yahoo.com

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