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Dollar General
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1.2 3833 Reviews

Dollar General Complaints Summary

189 Resolved
3637 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3833

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Newest Dollar General reviews & complaints

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N
5:42 pm EDT

Dollar General employment

When the manager puts one person in a store for hours by their self is that ok? Knowing this person has family she is closing every night and in there for 3 hours if not more every evening by herself. Is it ok to do your employees like this? I don't understand what Kind of Environment This is or what kind of manager does her assistant like that, but apparently in Hamersville, Ohio she is getting away with this and corporate has not stepped in to take control of the situation that she is causing.

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B
1:46 pm EDT

Dollar General a woman named michelle gagliardy, store manager

Hi, I love Dollar General, because of its great prices, but mostly because of its Southern style hospitality and helpfulness. I'm sorry to say that today was a complete 180°turn. from the usual.
I was checking out with my products. Pepsi special is buy 5 for 10 dollars, 6 pack bottles. I asked if there were any more in the back, as there were only 3 six packs on the shelf. Michelle Gagliardy-who speaks extremely loudly, and in a pedantic tone - allowed as how there were not. I then asked if she could write on my receipt "paid for 5, received 3, will return for 2 remaining". Michelle asked "what good would that do?" I replied that another local store does that for me, and is very easy. Michelle said "we don't do that, I'll charge you the price they would be individually, at that specials price". I said it was a deal. I told her she might want to talk to the manager about doing it the way the other store does it for me. She said, very condescendingly, "I am the manager". I said, "no need to be contentious". She said "I'm not, at least I don't think I am." I replied that I have a sister in law who doesn't think she's obnoxious, either, but she is ". To which Michelle Gagliardy responded"oh! i'm sorry you feel the need to call her names! In her very loud, condescending, and pedantic tone, in front of 2 other customers in line, and loud enough for the entire store to hear. I inserted my credit card to pay, and said, and whispered "wow", to myself.
After putting my purchases in my car, I went back inside to ask Michelle her name.in front of 5 more customers, she rudely grabbed her name tag, and pointing to it said "Michelle".in her now both obnoxioys, and condescending tone. I then asked for her last name.in the same tone, her very loud response, in front of even more customers was, "do you have a pen? I'll have to spell it for you, it's Italian" inferring that I am not intelligent enough to understand or spell. I told her she could tell me. Afterwhich she did. I was embarrassed, humiliated, and publicly shamed, by Michelle gagliardy. the manager at you store in coxsackie new york.
I love dollar General. It's a good thing you're opening a store closer to me in Athens, because I will never set foot in the coxsackie store again. You need to replace Michelle Gagliardi as manager ASAP. She is not representative of your company's outstanding customer service.
My name is Elizabeth, or Betsy Barrett. I am still upset at being publicly humiliated by a store manager.
Please, please, please, be more careful about who you put into managerial positions. That was no southern hospitality I experienced. That was downright cruel behaviour by michelle gagliardy.
Thank you for your time.

Elizabeth L Barrett
78 JuniperLane unit 2125
Athens, N.Y. 12015

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M
3:31 am EDT

Dollar General training store manager

The new store manager at store 3080 in Moore Oklahoma is rude as hell, she doesn't know how to talk to people, she has a very bad attitude, talks smart to people when your trying to tell her something, if the store doesn't start looking for someone else this store won't make it. I have heard her get into it with some of the merchandisers that come in the store and most of them are very nice and friendly and very helpful so I don't know what the managers problem seems to be.

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9:48 pm EDT

Dollar General store condition

Hello,
Tonight and I went into your Dollar General located on Fordyce St in England Arkansas
Upon pulling into the parking we noticed that the lot was covered in trash and carts everywhere.
When we went in the store we noticed how filthy it was. The was a girl hanging over the little wall visiting with the cashier. As we continued walking we noticed the trash everywhere on the floor also there was stuff spilt on it and not cleaned up and the spray paint isle is horrible. People are opening cans of paint and spraying the floor. Really? There is stuff to remove that.. as we continued through the store we just shook our heads at how nasty it is and no the are other options.
I know they just got a truck in because all the product was still on the carts in the back of the store.. just mess every where.
Now we just moved here to England from Dewitt Arkansas. You want to see a well run Dollar General go to Dewitt! The best customer service ever and the cleanest store I have ever seen! This store is a hazard! Someone will get hurt.. if you do not have the right managers and assistant managers in place this is what happens. You have people who don't care about this store or the customers.. what does it take to get someone to run this store?
I know there have been several complaints on this store.. I just don't understand why you can't make this store decent for our town. I can only imagine your inventory loss and your cost of labor.. I've been in customer service and this is such poor management..
but you can drop your kid off and let them play in the store or employees hang out and visit.. you're paid to work.
Sincerely,
Mitzi McGhee

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L
5:30 pm EDT

Dollar General customer service

I am sorry to have to file this complaint. But feel it important enough to warrant your attention. Today while visiting your store in Gainesville MO, there were no shopping carts available to the customers, inside or out of the store. In the store were several carts filled with items the employees had pulled from the shelves, or boxes they were unpacking. While this may seem no big deal to most, we are a very rural area with a large number of elderly and disabled people who are regular customers of your store. These people cannot shop without the aid of a cart to assist them in carrying their purchases. Many go no father than this tiny area to shop. So it is a very big deal to our elderly and disabled community. The emoyees were curt and rude and no assistance was offered to retrieve carts for customers. I was appalled. Usually our little store here has a high standard of service. People were proud of this small store. The service has become abominable within the last several months. Today being quite ridiculous. All the stores carts were parked together at the back of the store, by the loading door/dock and waste receptical, Outside and behind the building. Not accessible to any customer. I happened to see them because of my direction of travel. The store was not so busy that a clerk could not have brought a few in for our elderly and disabled. I know this community would appreciate your immediate attention to this and the horrendous customer service. Thank you for your time and patience. I look forward to seeing this matter resolved soon.

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2:43 pm EDT

Dollar General manager at bloomingdale ga

First let me start by saying I shop this dollar general several times a week. Spending around $50 or more a week there. I went to the store yesterday morning to get a few things. I happened to be cutting grass that afternoon and needed a new gas can. Because I have trouble with the spout on mine. So I picked up a gas can and twisted off the top to get a look at the nozzle operation. Out of nowhere the manager came flying down the isle and in a very unfriendly way (to put it nicely) said loudly. Can I help you?! I told her I was seeing what kind of nozzle was on it before I bought it because I have trouble with the ones you have to push down. And didnt know how this one worked. As I was putting the nozzle back on the can she took it from me. And said nastly I will do it. And sat it back on the shelf. Not even asking if I was going to purchase it I have never been approached in this store before for assistance, and have never been treated like this before in any dollar gen. I will no longer shop there. I will do my business at wal-mart. Where I don't get treated like this. It's a shame because this store location is very close to home. Which is why I go there so often. And sometimes several times a day. Also the store is always a mess and a lot of things I need out of stock but I still go there. I thought long and hard before sending this note. But I thought you'd like to know how she treats very regular customers! She made me feel like I was trying to steal something. I don't steal. I pay for everything I get! My name is penny hinderliter and my phone number is [protected]. Email is [protected]@aol.com

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R
1:19 pm EDT

Dollar General manager

The manager at 2514 Smokey park hwy is very rude as I just ask him a simple question he did not know where the Vick's for a vaporizer is I politely ask where it was he starts screaming "well you will have to wait for me to get through putting this box out "I waited for a couple minutes and ask him again and he threw the box down and said he didn't know where it was well this is uncalled for he is the manager his name is Jack or John Jack or something my family and I have been going to this dollar store since it was built but we will NEVER go back.

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C
10:38 pm EDT

Dollar General customer service

I came into store . Was not even there for ten minutes when the cashier rudely and loudly yells anything in particular you are looking for ?! As she was checking people out and so many people around me . I was with my boyfriend looking through the clothes section ! We were so Embarrassed she treated us as if we were trying to steal but we were literally in the aisle across from her and she was able to see everything we were doing . For that matter she could have asked anyone else who was looking the same question, we simply said no ma'am just looking . Very offended and completely out of order for her to yell at someone like that stores are obviously for looking . We did our shopping and left quickly .

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A
9:12 pm EDT

Dollar General manager amy

Amy is a newer manager at a dollar general ride down the street that I frequently visit. I typically love this store for it's location close to my home, but this manager Amy is so so rude and always hot headed and angry. I went on three different occasions while she was there and it was miserable. I went with my 65 year old grandma and she was constantly rolling her eyes and saying things slowly and rudely to my grandmother like she was slow, she's 65, nowhere near slow. It went on for about ten minutes of battling the card reader and digital coupons until I finally said "you could be nicer right now". It wasn't our fault, it was the computer complications. She immediately screamed back I AM BEING NICE. That alone was such a hypocritical statement. I then said you're rolling your eyes and extremely impatient with my grandmother we are trying just like you. It's uncalled for. She didn't like that very much and screamed at us to get out of "her' store. I waited outside while my grandmother finished her transaction. We were both so shocked. Then I went back on another occasion and she wad screaming st the Coca cola truck driver for simply dropping off his order. He said it wasn't up to him whst to drop off they ordered it. She grabbed her phone and said "she doesn't have [censored] room for this in her back room she doesn't want that [censored] here". The truck driver finished his order and left. Another time she yelled at another older man for not using the card reader right. It is so demeaning and the worst case of customer service I've ever seen. I usually dont report people because I feel it's not my place, but she's making it miserable for customers just to shop there. It's right around the corner from my house and I'd rather drive an extra five miles out of my way then deal with her. She definitely needs more customer service training, or a new line of work. I fear for anyone she trains for she is not fit for customer service.

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Alyssa souIe
, US
Jun 06, 2018 5:34 pm EDT

The worst thing about this is that my grandmother has accidents sometimes because of her old age. I was so angry at amy at this time that when she had an accident I slapped her and told her that I was ashamed to be her grandchild. Someone saw this in the parking lot and asked her if she was okay, and if they needed to call the police. I apologized later but she is still upset at me and is thinking of pressing charges because this is not the first time that I hit her.

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K
8:48 pm EDT

Dollar General cashier being very rude to my son.

My sixteen yearold son went into your store on 814 north first street Sunday evening around 7 or 8 and purchased drinks and candy . The cashier was a darker complected male with dark hair . My son laid his money on the counter but had not yet smoothed it out to hand to him . The cashier very loudly berate my son and told him to that he wasnt ""coming in HIS store and laying money down like that to pick it up and smooth every bill out or get out ! He did not even give my son the time to do so in the first place and he embarrassed him for no reason . He had no right to talk to him in that manner it was completely uncalled for . My son has severe social anxiety and this trip to the store was a big stepping stone for him and your cashier completely sent his anxiety into overdrive . I have worked in customer service and I know this is not protocol. The employees in this store seem to think that customer service is not warranted and they treat customers however they want . I expect something to be done about this as I am also going to contat the district manager and regional manager as I am tired of being treated in this manner at this store .

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Jack 2015
, US
Jun 05, 2018 11:37 pm EDT

find your son a good therapist. the cashier sounds lazy and frustrated over nothing.

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C
7:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General honey peanut butter

I purchased a jar of clover valley honey peanut butter from a local Dollar general a few days ago.e and my daughter unfortunately had eaten a samdwhich out of it already my husband go to take a fork as he is weird and does that. He proceeds to pull out a rats tail. Upon further investigation the tail was not the only thing I'm the jar. I have pictures of all of this I have the jar and its contents in a plastic bag. I do feel like me and my daughter are both disgusted . We vomitted for I don't know how long. This is so disgusting and I'm dissapointed. I haven't went to the media but I do feel as it someone needs to contact me and talk about some sort of resolution because stuff like this should not happen.

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Update by Cgodinez
Jun 06, 2018 12:06 am EDT

I have pictures and why would I come on here and lie about something so nasty. Also why would I even tell that I ate a sandwich from this. I tell you what you go get a jar with a mouse in it and eat it and not expect anything a apology or anything. I never said anything about a dollar. How about you point your finger back at yourself. It actually made me laugh that you would consider I huniliate myself for everyone to see to lie and for what you quote a dollar. God bless you and good night.

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Jack 2015
, US
Jun 07, 2018 4:21 pm EDT

yeah let’s see it

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helpingstupid
, US
Jun 07, 2018 12:23 am EDT

Let's see your pictures

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Jack 2015
, US
Jun 06, 2018 7:45 am EDT

alright then let’s see the pictures. and there are PLENTY of reasons to lie about something like this. people do it everyday.

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Jack 2015
, US
Jun 05, 2018 11:35 pm EDT

I’m sorry but this is just a straight up lie lol. stop trying to get attention and money.

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M
6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General manager

The Manager here is horrible at her job...she is not friendly to the customers or the staff. She doesn't seem to know what she's doing, and is often in her car on break, sometimes for 20 minutes at a time, leaving whoever is in the store on their own. She never has the work schedule done, and lately we never know if we even work the next day or not until closing time, or a text or phone call late in the evening the night before. It makes it impossible to have any kind of life outside of the store. It gives the employee the feeling that they are "on call", only because the manager lacks the skills (or doesn't care due to being ignorant) to make the schedule out. This leaves the employees wondering if they work the next day or not...every single day!
The customers can see the laziness of the person in charge, and feel the frustration from the employees due to this manager. Due to her inability to do her job, business has been lost at this Dollar General, and a good employee is going to be very difficult to convince to stick around under these conditions.

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Update by 71Michael
Jun 06, 2018 7:31 pm EDT

Someone hacked my account

GREAT SITE I CANT EVEN REPORT COMMENT OR REMOVE MY ACCOUNT

Update by 71Michael
Jun 06, 2018 7:08 pm EDT

This is ridiculous, my accoutn was hacked - that last comment is crazy

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Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Jun 19, 2018 7:32 pm EDT
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Unfortunately, it seems that our poster is another incompetent employee that thinks because they managed to show up for their fourth shift it affords them an MBA and the divination of being able to manage a business unit designed to produce $2MM in sales. Let's start with the Manager being in her car on her break. Firstly, it's her break. She can be in her car. Don't be an obtuse idiot. Secondly, her scheduling is likely predicated on minimum wage workers being in the store, and offering minimum effort. It's no wonder the store likely appears as if a bomb went off in the seasonal aisle. She has to try and motivate you know it alls into getting that right along with preventing drool from prematurely staining your shirt. Also, without direct access to the P&L and commenting intelligently on the totality of the business, it's improper to say that you can gauge the realistic impact of customers being unsatisfied. The whiny retiree that might not buy their can of V8 at your location is not going to make a profound difference in the overall bottom line of the store. Grow up.

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E
11:11 am EDT

Dollar General manager

My 13 year old daughter, her same age friend and I were in the store to pick up a few things. The wall in the store is yellow and my daughters friend was wearing yellow and asked my daughter to take her picture in-front of the plain yellow wall with no merch in that spot. 5 min later my daughter comes up to me crying because the manager Barbra decided to pull my kids over and yell at them for breaking the law and made them delete the photo. She kicked my child out of the store and threatened to call the police on them. Do you remember the story about the little boy who got kicked out of a store and end up dead. This lady did not even ask my child to speak to her parent. She had no right to make her delete a photo or scare her to think she was going to get arrested for taking a photo of her friend in front of a plain yellow wall. My child was very distraught and cried and cried. shes a good kid and this lady used her for her amusement.

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12:02 am EDT

Dollar General employee aaron bost

Hello I am in mountain Home AR . A employee by the name. Aaron Bost has came up to my kids touching them grabbing them one day he took a small garden hoe and tripped my son cause his whole side to be black and blue this last time he took a box cutter asked my son if he wanted to taste his own blood I have made complaints to his manager. Well tonight my nieces husband walks in as I was walking out telling him that he was going to hurt me not knowing that was my nieces husband or that that person knew me nothing gets done and this sicko won't stop I have more photos I will attach when I get a call or email

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6:38 pm EDT
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Dollar General the manager was rude

We came to the dollar general in Prichard, AL and was getting at least 30$ dollars worth of stuff and had 100$ dollar bill and the manager got a bad attitude when he seen we had 100$ bill. He for one didnt want to take our money and let us pay for our stuff and had a bad attitude as soon as we walked up. I told him we didnt mind waiting for the safe to open and we could get our change that way. Keep in mind this is the STORE MANAGER that was checking us out. He simply did not want to check us out. Told us it would be 20 minutes for the safe to open. I know for a fact it's anywhere from 5-12 minutes for the safe to open. Been in retail all my life. Then proceeded to snap at us and tell me to get my stuff off his counter he needed the space. I don't know if he was just having a bad day but his attitude towards me and my fiance was uncalled for. So we just left without any of the things we needed. All the stores that Doug is over have managers with bad attitudes. 👎
Wont be back to that store.

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1:29 pm EDT

Dollar General lack of managerial assistance

Visited the Ketchum OK store a few days ago. Young man on register. Several people in line, some with many items, some with one or two. I had one item. The young man may have been new on the job; was moving very slowly. After a couple of minutes, I requested him to please call the manager to the front to possibly open another register. He said that he would when he completed what he was doing. He then told me that he could not contact the manager because the manager was on break.

I returned the one item that I had in my hand to the shelf, and left.

I believe that the customer would best be served if the manager is accessible; especially, if many people are in line and it appears that the cashier is new.

Thank you for accepting this feedback

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What The Heck 85
, US
Jun 04, 2018 3:15 pm EDT

Wow. Managers get breaks, too, you know. Try being a little patient and understanding next time.

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J
6:20 am EDT

Dollar General disrespectful

So I think dollar General employees is more worried about limited coupon and about making sure that the coupon matches the item and making sure that the coupon don't exceed the volume off the product meaning doesn't give any overage mean while they are forgetting about all the other stuff meaning people stealing and walking out the door with stuff and they don't even notice because they're too busy checking the coupon which they get paid for so sometime it makes me feel like its easier to steal then to coupon when I walk in to dollar General with coupon I feel like if aim sterling not couponing and they are so disrespectful when it comes to couponing like we take our time to cut and organize these coupon and and then we spent all this time organization and cutting and when we go to the store we have a hard time using them

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Big sis
, US
Jun 06, 2018 2:23 pm EDT
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It's not the cashiers fault, they are just trying to save their jobs. Corp office will contact the manager and the cashiers can be fired over coupons.

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helpingstupid
, US
Jun 04, 2018 9:16 am EDT

The employees are just doing their jobs. If your coupons are legit, you have no reason to be upset.

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L
6:54 pm EDT

Dollar General customer service techniques and product availability.

I visited the Dollar General store on FM 917 in Alvarado Texas today looking for a specific Dental product. The manager on duty showed me about 9 tubs a product that she had not opened and put out yet. I asked if she could look through it and find the product I needed and she told me she would it within the hour and give me a call I left my number. 2 hours has passed and I called the store and got told the managers on lunch and the lady answering the phone had customers backing up as she was speaking to me on the telephone. I did not receive a time that the tubs will be gone through and put away.

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Dicking
, US
Jun 03, 2018 9:13 pm EDT

I know I was at Dollar General at Southpark today there was a woman named Jill working there she was very rude to me I don't know what her problem was she looks like she was tired she is very crabby and very rude to me she should be fired from her job

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helpingstupid
, US
Jun 03, 2018 7:32 pm EDT

You asked her to dig through 9 totes of freight for 1 specific item? That's ridiculous. She obviously just told you what you wanted to hear so that you'd leave her alone lol

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R
6:30 am EDT

Dollar General putting a store right across the street from my house.

My name is Robert Elter, This town that I live in never informed me that they were to put a store across the street from my house. Now I had put in a complaint when I first herd about it and that was from a friend. But I guess the town did not put my complaint in. They snuck this in without me knowing. I dont want this to efect my house when I go to sell. The people that voted yes dont have it across from there house.

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11:35 pm EDT

Dollar General the manager at store 15857

I'll start by saying half the customers don't like her. She's rude and don't know [censored] about managing her employees.! She lets hard working people walk right out the door. I was understood every employee had to work all hours. Not the case at this store. I worked there 9 moths. Never called in, never was late, I busted my tail end for her and someone else gets hired on, only there for a month, she gets all my hours but closing hours. The manager let her pretty much make her own schedule. 7 to 3 mon-fri only! I was her assistant.. Do u think I could have done that?! Hell no! And I hear she's going to be the asst... The girl did quit before I did, and I heard cindy called her begging her back and that is how she got her own hours.. I go up to talk to her and she blew me off so fast and was rude [censored] hell with me like she always was so I just walked away. One girl can get her job back but I cant! For doing the same thing! It's not right! I'm a very hard worker. I loved working for ya'll... I loved my job! But your manager at this store has to go! Ya'll are losing a lot of good wroking people because of her! I've seen a lot come and go in the time I worked there and they all quit because of the same reason... She not far with all her employees.. And that's not right... 9 months I worked my [censored] off for her and for her to do me like this is totally wrong and I wan't everyone to know how she runs her business... Very snotty person. Just ask her customers...

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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