Dish TV India / Persistent problem with Dish TV India
I am having persistent problems with the Dish TV at my home.
I had bought the DISH TV in Chennai from Sony World in Feb end and initially itself it took a week for the guys to come and install the Dish. Finally when it was installed and it has not yet been 3 months and I have had the Dish TV conking off twice with the "No Signal Found" problem.
The first time it got fixed in 5 days and this time around for the past one week, there has been no resolution. The service centre guys came once and promised to come the next day and have not yet turned up. Saturday, after a lot of coaxing and following up, a person showed in the night and said that the "Clamp" was gone and will come on Sunday and as expected he did not turn up!!
I am frustrated with the quality of customer service that DISH TV is providing and I must say that this is really appalling how they expect to be a great provider with such a poor servicing network. I used to think that SCV is not a good option but the way things are going, I think it makes more sense to be with SCV.
I have also lost 15 days in the free 6 month WC offer thanks to these problems in the DISH and I will be the one to pay for no fault of mine. I do not know whether DISH TV will take that into consideration but considering the experience, I am sure they WILL say that it is not possible to re-reimburse and it is my ill fate.
I would want to talk to a senior person who can help me out or better explain why this is happening in my case. I am not saying that you should resolve my issue in 24 hours, but I would like more pro-activeness and responsiveness - atleast a call a day saying that there was a major pressure and so we could not turn up. Services is a tricky industry and satisfying a customer is an art and am sad to say that DISH TV service guys are really novices at that. Hope that they improve as it will be good for them only and their future customers
As for me, I have decided that I will not recommend DISH TV to anyone asking me and will give them an offer to take mine if they really want the DISH TV
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