India - 201301
Inspite of number of tele calls, SMS Complains, and requests regarding NO signal on my TV, the customer care of the company is Not bothering to take any corrective action. (Complaint No. [protected]).
Very POOR service and harassment to the customer. GOD Bless the Company.
I would like to bring to the kind notice of the board that I had purchased dish t.v. on 24/7/2006 by paying Rs.3990/ and opted for Zee Tv maxi package on monthly payment basis. My VC No. is [protected]. From 8th May 08 suddenly telecast of all the channels stopped without any clarification. I immediately contacted the dishtv, they informed me to pay some amount for viewing telecast of Free to Air channels. I told them that free to air channels are free and why are you asking money they replied that the company policy has been changed from now we will charge for FTA channels too. DishTv services are very poor and even asking money for free to air channels so this a clear cheating to DishTv subscribers. I want to surrender it immediately. Can any one help me to suggest, how to stop the fraud activities of Dish TV in India?? How to complain to government of India or application to a consumer court for charging the money for free to air channels even free DTH channels?
I renewed my subscription for the dishtv package on 30.04.2008 by paying Rs.2160/-(Rupees two thousand one...
This is to bring to your kind notice that I had taken the address and phone no. of a dish TV dealer from their website.
Sigma Net Integrators (p) Ltd Shashi Khattar 2/27, Basement Kalkaji Extn.New Delhi - 110019 Delhi New Delhi(india) [protected] 011-[protected] sigma.[protected]@airtel.in
They took the cheque for amount 3990/- on 12th April 2007 and installed the connection on 13th april 2007 from a dish which was installed by the vendor for common purposes on roof top of the multi-storeyed society flats where I live.
They told me that my personal antenna will be given to me the day after.
But uptill now, I haven't received any.
I have contacted the dealer ( [protected]- Mr. Kirpal) and he has done nothing regarding it.
The sole responsibility for the dealer conduct is on DISH TV, I logged a call and was told that the dish antenna would be given to me when I shift to a premises which requires a private antenna to be
I have made innumerous number of calls to dish customer care no. and dealer but to no avail.
Please help me in this regard or else I shall be left with no option rather than going to the CONSUMER PHORUM for this issue.
My address and phone no. is:
Suyog Kumar Gaur
C-101, Vigyan Vihar,
Plot No. -GH-19,
Dish A/C No. - 2121106
VC No.- [protected]
An early reply and action would be highly appreciated.
Our dish tv space is not working. Again and again402 check your smart card is coming onthe screen. Our subsciption is paid till october 2008. We are unable to see any channels since last one month. Wwe have shown this to technicians also and also we asked the customer care people. Whatever they said we have done then also it is not coming. Please listen to our complain and take proper and fast action to solve our problem
I request you not to go for Dish TV satellite TV entrainment service. I have been facing issue from three months. The best part is Dish TV have collected money and now showing no interest in resolving the activation problem. I have been made to talk to Dish TV Call center and then to Dish TV rep in Bangalore called Ashok and then to Dish TV partner in Bangalore called Bangalore labs (Ravi and Srinivas) in a circular fashion from three months.
Please consider alternative option instead of Dish TV service
I renewed my VC:[protected] on 8th Feb 08 services was activated for 3 days on 12th feb 08 my credit transfered to some another card which is unknow to me, please check my statement of accounts on dishTV website, in my decoder I received message renewed for next 6 months but services are deactivated, I send several e-mail to customer care no proper reply and no action taken and also spoke to dish TV dealer who I paid cash Rs;2100/- but there is no solution, kindly help me what shall I do, Customer care-Never care's their customers they are not professional in dealing with customers
This is sujith writing from bangalore .
i am also experiencing the some problem with dish tv customer care.The dish TV set up box will take some 20 minutes to load up .I already registered a complaint against my problem...
I and my papa called customer care some 5 - 6 times
.they are saying i,it will rectified with in 24 hours.But not done till yet..At last we know some 6 to 7 customer care person names :) ...we talk with some guys like payal,sunil etc..
This people will make you cry :( .
I think of changing to some other networks like reliance or sky tv.Another thing they will take the set up back and they will pay you some 400 rupees ..I don’t know how this company will grow..
some poeple in money control saying they will became like airtel as this poeple are the first players in dish tv area...If you are maintaining not a good relationship to customer ..no company will prospers or grow..Customer is the king .
Our E-mail from CEO to Area Manager, Bihar
We were approached by Mr. Saagar Kumar, your area manager for Bihar in October, 2004 for distributorship of Dish TV in Koshi and Purnea Divisions of Bihar. He painted a very rosy picture and hence we agreed on starting Distribution after paying the mandatory security Deposit of Rs. 20000.
Then he prevailed on us on making an initial purchase of 100 units of STB , LNB & Dish apart from 100 VCs by giving us false impression of market demand and promising dilution of these stocks before Dec' 04.
But till February, 2005 we saw dilution of only about 50 units inspite of our best efforts and in face of no cooperation from the Area Office. At that time we asked the area office to take remaining stocks at that time and relieve us from distributorship. Mr. Saagar promised to take back our stocks but without our knowledge started transactions through other distributor without taking back our stocks.
When we protested we received an intimation from company cancelling our distributorship and blocking our online account. Now we were stuck with our stock and due to blocking of online account unable to dilute our stock.
The prices of Dish TV hardware was dropping continuously. When we tried to reach Mr. Saagar he was incommunicado.
Finally after much effort around December' 05 we got your area representative Mr. Shamsher Quasimi to meet us at our office. He along with your local distributor Purnea Cable TV drew up a settlement wherein items were to be transfered to the New Distributor "Purnea Cable TV" at prevailing price. The difference was to be paid by your company. Also he promised immediate return of security deposit.
He was not approachable after Dec'05.
In January '06 we went to your office to meet Mr. Saagar Kumar promising us immediate implementation of settlement but to no avail.
We have waited for so long in good faith but honesty is not forthcoming from your officers.
Please act immediately on our demands or we may be forced to take legal recourse now.
The details of our demands, ledgers and stocks are put as annexures 1, 2 and 3
For Mahalakshmi Distributors, Purnea
Rajesh Chandra Mishra
ANNEXURE 1- Our Demands as per your commitments
* Return of Security Deposit with Interest since June 2005.
* GRN (Goods Return) of 35 units of STB+LNB+DISH at Rs. 3999 (prevailing price then) with Interest since June 2005 when our account was blocked preventing further sales or material transfer.
* GRN (Goods Return) of 43 units of VC at Rs. 400 (prevailing price then) with Interest since June 2005 when our online account was blocked preventing further sales or material transfer.
ANNEXURE 2- Ledger of Dish TV companies for our transactions
M/s Essel Agro Pvt. Ltd.
Date Particulars Credit Debit Balance
08-11-04 Payment to EAPL via DD No. 775830 380946
22-11-04 Invoice No. 1144 dated 13-11-04 @ Rs. 3999 x 100 pcs 399900
22-11-04 Credit Note No. 166 dated 13-11-04 18954 0
M/s New Era Entertainment Network Pvt. Ltd.
Date Particulars Credit Debit Balance
08-11-04 Payment to NEENPL 40000
22-11-04 VC @ Rs. 400 x 100 40000 0
ANNEXURE 3-CURRENT STOCK OF DISH TV LYING IN OUR STOCK
STB 35 UNITS (STB NOS. LIST)
0438AAH29TS09451 0438AAH29TS09452 0438AAH29TS09453 0438AAH29TS09454 0438AAH29TS09455
0438AAH29TS09456 0438AAH29TS09457 0438AAH29TS09458 0438AAH29TS09459 0438AAH29TS09460
0438AAH29TS11121 0438AAH29TS11122 0438AAH29TS11123 0438AAH29TS11124 0438AAH29TS11125
0438AAH29TS11126 0438AAH29TS11127 0438AAH29TS11128 0438AAH29TS11129 0438AAH29TS11130
0438AAH29TS11721 0438AAH29TS11722 0438AAH29TS11723 0438AAH29TS11724 0438AAH29TS11725
0438AAH29TS11726 0438AAH29TS11727 0438AAH29TS11728 0438AAH29TS11729 0438AAH29TS11730
0438AAH29TS11461 0438AAH29TS11462 0438AAH29TS11463 0438AAH29TS11464 0438AAH29TS11465
LNB 35 UNITS
DISH 35 UNITS
VC 43 UNITS (VC NOS. LIST)
[protected] [protected] [protected]
[protected] [protected] [protected]
My subscription was ending on 15th jan but connection was cut on 14th jan .Even after paying yearly subscription on 15th jan wide order no UR-15/01/08IG-[protected] & receiving sms from dishtv that payment of Rs 3481/- and after complaning to the officer on 15th & 16th jan 08 connection is not started.I have preferred Z-Marathi package.Last year Connection was not operative for 3months due to rainy season & I was given compensation for 15days oniy.In the year 2006 from june to october 15th connection was not operative due to transponder failure in rainy season which was replaced at our cost.Dishtv management is careless for customors --- Abhaykumar Chitnis Vc No [protected]
I have ordered movie on demand "jab we met" and paid rs.75 / - through itz cash card for the same, but dish tv debited 3 times for the same movie to my account. I lodged a complaint with them regarding this vide complaint no. [protected] and requested them to reverse the excess debit of rs.150 / - but nothing happened. I hereby request everybody not to order movie on demand with dish tv as they are least bothered to resolve the issues of customer.
Ravunnikutty v. K.
I have subscribed for Dish Maxi and I have made arenewal for One full Year by paying Rs. 3,000 & odd.
I am surprised to get Conax - Conditional Access message in all pay channels inspite of paying for one full year of subscription.
I have called the customer care and they promised that my package would be refreshed and I will start getting these channels within 4- 24 Hrs.
I am shocked to say that nothing happened within the promised time.
I would just like to know why I am getting this Conditional access message inspite of paying one full year subscription fee.
Such service is not expected from Dish TV.
dear sir, the customer service of dishtv has improved a lot when compared before now a days the customer...
I am having Dish TV connection under VC No. [protected] since Oct'05. The same was renewed in Oct'06. Due to faulty payment options by Dish TV through Net Payment I paid the subscription twice. However the company kept quite for 8 months and on my complaint refunded it without any interest or apology.
In Nov'07 I again renewed the subscription for 1 quarter by making payment through net. The company failed to activate the network inspite of payment. On my complaint the company informed that the dish-welcome package costing Rs.162/- p.m. will be activated. However till date nothing has been done. The company's executives on the Toll free no will just register the complaint and give the complaint No. On further complaining the Company will ask you to contact the local dealer Mr. Agarwal. Better not to speak of the local dealer.
My appeal to all public is not to go for Dish-TV because they are interested only in attracting consumers with the help of brand ambassador Shahrukh Khan without offering any services.
My connection has not been working for the past 20 days and the dealer by the name mr babu k (Dealer id...
I bought a dishSatellite net Dish System with 6 months Subscription
from Agent of DISHNETfor my Mother ManyMany days Back and they told
me it will be activated within 24 hours but it is still not activated
Can You Call TeL; [protected] and talk to Mr Kumar (KUMAR ELECTRONICS)
And Tell him We want Immediate activation as It is not GOOD to do like
He Knows my Name
System was E-281 Narain Vihar,New Delhi
I am Bit Concerned May be it is Fraud
You Can talk to DishTV as well
Actaually Mr Kumar Gave me a receipt having SAF no: 2541478
Viewing Card no:[protected]
Let me know after talking to him
I THINK IT IS A FRAUD CASE ,
Can You Send E mail to---
E -281 Naranina Vihar
I was informed initially while applying that if i pay monthly 300 i will get all the channels...
To my surprise i am getting only the hindi channels english channels and punjabi channels ( god knows why punjabi channels)...
1. Why cant i get all the channels if i have paid for it...
2. If there is any change in the tariff plan, why is it not communicate...
Hope Dish tv does not expect customers to keep the channel' dish interactive' on all the time to know there info...
When i called up the customer care... some parrot amit picked up saying that you were offered full channels and what you are getting is full channels expect for the others. This guy was not at all understanding, rude and no customer service knowledge... I am planning to g legal with this kind of service...
I broght diss TV Nov 2006 Spt 2007 its smart card is not working it is saying 402 check smart card. when i called customer care after so much waiting (you will never get connected to toll free no.) they are saying contact dealer and buy new card.they had such bad customer care rather than trying to resolve my problum they leve to me find solution
I tried to renew my dishtv subscription for VC No. [protected] using www.dishtv.in and ITZ dishtv cash card...
Our VC no [protected] of dish tv there is no access of too many channels, we have made payment through...