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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
G
4:46 pm EDT
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DISH Network scammed into a bundle package

The bundle packages that Dish Network and Fronteir Communications have together is a scam. First of all I recieved a phone call from my telephone company asking would I like to join in a bundle package with Dish Network. They gave me the sale pitch and told me I could lock in my price for 2 years. They failed to tell me that I was locking a 2 year contract with Dish on Dish's terms. They also failed to tell me after a year the locked price for the phone would stay the same but the price for Dish would go up an additional 25.00 a month.

So therefore Fronteir Communications lied to me when trying to sale the bundle package. I call Dish Network and they tell me that if I have to cancel my network then I will have to pay 379.00 for breaking a contract that I have never signed with them. The only contract that I signed was with Frontier. I feel that I was cheated and lied to because the details were never described to me. I told the lady I never signed a contract with dish. She told me that if there is no contract then I have to pay a 99.00 disconection fee. So I will let everyone know that the Dish Network bundles are scams. I'll let everyone know that cable is indeed better.

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Alida Martinez
, US
Aug 10, 2017 1:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also was tricked into the service. I thought I was getting frontier cable. I had been an Optimum cable customer for 25 years. I switched over in January and it has been 6 months of hell. My first bills came separate and then in February they were merged. In March I had them come back to rewire as they did a horrific job wiring my family room. They agreed to waive the rewiring fee as I was a new customer. The technician comes in to rewire and starts trying to sell me other things. He mentions the fact he can install my TV up on the wall. So after conferring with my husband, we agree to do it. I pay the technician 424.32 at the time of visit. The technician while installing the TV cracks the wall as the TV was to heavy for the wall. He proceeds to install another TV which meant a new bracket and therefore new holes in the wall. OH and it gets better, the following month I receive a bill of $1100.00. I almost fell out of my chair. Not only did I have a damaged wall, they charged me two more times on my bill for the installation. Then frontier credits my account in the amount of $424.32. I knew right off the bat that I didn't have any credits due so I call them. They could not explain why I had a credit. Needless to say these issues are still ongoing 6 months later. My wall has not been repaired, I have a bill that says I owe Dish $300.00 for what I am not sure as NO ONE can explain it to me, not frontier and not dish. Oh not to mention the fact that frontier disconnected my internet because I had a balance with Dish, as they were working to fix the problem. So frontier charged me a reconnection fee of $30.00 and a late fee of $9.00 I am done with this nonsense. I will changing my serve back. Horrible Horrible service. The left doesn't know what the right is doing or they are just acting like they don't at least. These two companies should be ashamed of the horrible service and customer service they provide their customers.

Frustrated Customer!

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TigerLily7
, US
Aug 14, 2017 3:02 pm EDT
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Oh! That is awful! I would sue them especially to get reimbursement for the damages in your home! Customer service is awful everywhere now a days. I have been with Time Warner which is now Spectrum since leaving dish. They are terrible as well. I just can't win. Maybe I should take up streaming and never use cable or dish again. That would solve A LOT of problems wouldn't it? I hope you get all of this resolved! I'm sorry you are experiencing that. Good luck!

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TigerLily7
, US
Jul 07, 2016 7:56 am EDT
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I also am tired of hearing Dish's excuses claiming they are separate from who you bundle with. Wake up! Guilt by association! You will keep losing customers until you realize you shouldn't be blaming anyone else for your loss of customers. In the end, you just twist the knife in someone's back after the other company of whom your bundled puts the knife in the customer's back. That doesn't excuse your company by any means. You have a crazy amount of excuses to act like a snake slithering through every loop hole to squeeze every dime you can out of a customer. Locking your customers into contracts every time you have to do something for that customer. You do get punished when you leave dish. Making you pay termination fees and return equipment fees. You will be way better off going with another company. Dish feels that I perhaps am bashing them. To me, that's when you speak poorly of something or someone without the facts. I am speaking from my own personal experience. More like warning or enlightening the general public of what to watch out for with these two companies. Dish is definitely a company that you have to read ALL the fine print!

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Joe Weil
, US
Aug 13, 2018 3:44 pm EDT
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Replying to comment of TigerLily7

That's a lie, they have contracts with internet providers.

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TigerLily7
, US
Aug 13, 2018 4:47 pm EDT
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Replying to comment of Joe Weil

Yeah, you don’t know what you’re talking about! Obviously I’ve shared my own experience. Why would I lie about it? Maybe you have comprehension issues and should go back and read it again...

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TigerLily7
, US
Jul 06, 2016 5:36 pm EDT
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Do not bundle or even do business with Frontier or Dish Network! I was a customer for frontier for over 20 years and a dish network customer for 11. I have had so many problems with frontier that I have finally had it and researched my other options. Frontier told me if I got rid of them I would have to start all over with dish. I then called dish network to see what my options were for home phone and Internet and they told me they were bound by contract with frontier not to give out any other promotions or pricing because I was bundled with frontier. The man I spoke to did however tell me to call Verizon for package details because I wasn't bundled with them so they could give that information. After being on the phone 45 minutes it is then discovered they don't service my area with home phone and they bundle with direct tv. After exhausting my options I called time warner. They offered everything at a reasonable price so I decided to make the switch. After they installed I called dish to cancel. Because my equipment stopped working a little over a year ago, had them put in a new dish and receiver because they weren't working and the dish itself was very old. They said I entered a new 2 year contract. They are demanding I pay 240 dollars for early termination! What is wrong with these 2 companies and how they conduct their so called business? Oh the facts I could give you about frontier are endless from my own personal experience. Dish has me quite surprised at their behavior and how they scam their customers. It is of no surprise to me now as to their affiliation with frontier. I will have to look into the legalities of this as I am bundled with frontier which therefore makes me actually in contract if at all with them. I will never refer anyone to either of those companies. I suggest you go with someone else unless you enjoy the terrible service and terrible customer service of both these companies!

MikeL DISH
MikeL DISH
Denver, US
Sep 11, 2013 11:31 pm EDT

anniet53,

I came across your post and found it interesting. Please understand that we are a TV network provider that pays program networks to provide our customers with programming. We do bundle with alliance partners that provide phone and internet service. We are still separate service providers from these companies that sells different service. DISH does not have phone or internet service directly through itself. For any concerns you have about these services, you would need to consult the alliance partner your bundled through.

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anniet53
Pasco, US
Sep 11, 2013 4:18 pm EDT
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Dish will not be forth coming to new customers until after the fact. They know no one in today's world will switch to a company that does not have the technology or equipment to support wifi, they offer no email services, and the home home services are a joke. When calling into report the problems they can not clearly hear me and I can not make local calls with out recordings rapid busy signals and other such problems. They will not end the contract without charges. We have same phone equipment as we had 7 yrs ago all of this was checked before dish made the switch in the office and we were given a clean bill of health by the phone company whose line dish is using . now Dish is insisting that it isn't their equipment it is the phone line. They will accept no responsibility in fraud or withholding information to people. it is a scam of the first class. Do Not Bundle. Although their TV services may be fine the bundle services they offer are worse than the tin can and string method. This is as honest report as I can give you all, Stay away from Dish bundles.!

MikeL DISH
MikeL DISH
Denver, US
Jun 12, 2013 1:48 pm EDT

JB Syc,

If you would like me to, I can take a look at your account to verify everything as I'm always happy to help! Feel free to private message your account number and I look forward to speaking with you!

MikeL DISH
MikeL DISH
Denver, US
Jun 12, 2013 1:43 pm EDT

Ddoris,

Your frustration from the difference between what you were quoted and what you were billed is understandable and I'd like to assist you! Can you please private message me with your account number so I can go over your information and see what's going on? I'll be able to get this straightened out for you and I look forward to your response!

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JB Syc
Sycamore, US
May 24, 2013 11:43 pm EDT
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We've had a very similar problem since signing up for a Dish bundle with Frontier in December of 2012. I blame Frontier, as I've spoken to four different customer service agents, including one today. Supposedly, it will all be fixed in the next billing cycle, but we'll see. Frontier has given the worst customer service I've ever experienced.

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Ddoris
Crossville, US
Apr 23, 2013 6:27 pm EDT
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I agreed to a $99.00 package which i expected to pay $120-$140 a month.Ever since i have had I pay around two hundred a month.When i call frontier blames dish and dish blames frontier.I made this change to save money but so far it has cost me more.Can someone tell me how to go about getting this fixed.

MikeL DISH
MikeL DISH
Denver, US
Mar 28, 2013 1:00 am EDT

Amy BD,

I've had a chance to review your post and can understand your frustration from that situation! I'm sorry to hear about the runaround you went through in getting set up with the service and it would be my pleasure to assist you in straightening it all out. If you could please send your account number to me in a private message, I would be more than happy to help you further! Thank you.

ComplaintsBoard
R
1:25 pm EST

DISH Network be warned, do not use dish network, you will regret it

Be warned, do not use Dish Network, you will regret it!

I had been a customer of DirecTV for a long time but thought the idea of saving a little money per month ($20) was worth signing with Dish…It was the worst experience I’ve EVER had with a company in my life.

Remember, everything I am about to go over is compared to DirecTV since I had been with them for many years.

From day 1, the interface or user friendliness of how everything was set-up was very UN-friendly. It took many more steps to do simple tasks and at times was flat out confusing but, I kept thinking, “I’m saving $20 a month”. In retrospect, it’s as if all common sense went out the window when Dish as deciding what units to offer OR (and I believe this to be the case) in order for Dish network to compete with DirecTV and save a buck Dish network chose an inferior product...I never had this problem with DirecTV. In fact, it was quite the opposite. I started wondering, did I make a bad choice?

Then I started to notice a common problem with the Dish Network recordings, each show I recorded would have several areas where the screen would go black or fuzz out or several static lines would appear making the recorded show unwatchable or annoying at best...I never had this problem with DirecTV! I called Dish network and, after waiting on hold for a long time, got people that I couldn’t understand because their English was so broken. I told the Dish network CS agent, after several “WHAT’s?” that I couldn’t understand what they were saying. I had to hang up and call back so I could get someone that could speak understandable English. Again, I got someone I couldn’t understand. The Dish network CS agent tried to walk me through some reprogramming and such but it was a very long haul as I couldn’t understand anything. After a lot of time and 2 more calls attempting to fix the issue’s I was having with their unit, the Dish network CS agent suggested I get a new unit. Dish network said, ‘they would send me a new unit and then I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap and I would like to get a unit that wasn’t so cheap. I was told, “No”, unless I was willing to pay more. The idea was to save money and I didn’t want to spend more on another unit. Besides, how did I know it would be any better?

A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 s/h to send their defective unit back. I then started to hook up the new unit as instructed…It didn’t work. Again I found myself calling Dish network CS and again was extremely frustrated with the lack of English. After many hours of frustration and playing IT for Dish network, finally, the new receiver was working. It wasn’t long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with Dish network. It was obvious; Dish network had cut corners to save a buck. I should add, DirecTV’s customer service was amazing in comparison. I always understood the person on the other line and they were always courteous.

At this point, I no longer believed in nor had any faith in Dish network, neither their equipment nor their customer service. I was done with Dish network…done with their lousy CS, done with their unfriendly interface, done playing Mr. fix-it and done with inferior Dish network products.

Naturally, I wanted to cancel the service and go back to DirecTV. I knew I would need to call Dish network CS to cancel my account and was dreading the thought. I knew I would be battling just to understand them. I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The Dish network agent said there is nothing they can do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. Got a new agent who wanted me to repeat the issue rather than read through the notes so I did. Again, the agent said there is nothing they can do and I needed to pay the $300. I told that agent to put me through to their Boss and they did. I spoke with a woman who had me repeat everything AGAIN. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly but professionally, I have been wronged here. I am cancelling your service because you failed to keep me satisfied on many levels and there is no point in continuing to do business with a company that doesn’t care about me or providing nor exercising good business practices. I told her I want to speak with your boss right now as this is going nowhere and before I could finish my sentence…she hung up on me. I called back. I told the 1st rep I want to speak with your legal department. The rep slowly but surely said, I will transfer you to our legal department. I then spoke to another CS rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a Travis at the front desk signed for it about 3 weeks ago and I had a tracking number. She said send her that info and if the original unit was received she could work with me. I sent it to her…and never heard anything back so I called again. I told the first agent I need to speak with your boss. I was then transferred to a supervisor. The supervisor had me explain the whole story again and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department because that person said they would be willing to work with me so long as the Unit was indeed returned. She said they don’t have a legal department for me to be transferred too. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a Dish network agent with the same status as her…a supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was it that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, so no matter what has transpired…even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying rectifying this situation and inconvenienced me greatly. He said, “yes sir you still owe the $300 and you will be charged $15 dollars for each unit you need to send back…

I explained to the agent that I am an internet marketer by trade. I send millions of emails daily, have social sites with huge followings, am skilled in search engine marketing. I told him the way I was being treated was wrong and explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to asked one more time...give him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with and I would need to pay the full $300.

I told him to cancel my account immediately and that I will see to it people hear about my experience with Dish network…he didn’t care.

I expect Dish Network to do the following...

- Refund/write-off the $300 dollars,

- Refund/write-off the last month of service,

- Pay for the receivers to be sent back.

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6:47 pm EST
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DISH Network these folks are anything but honest

Their sales staff is so good at double speak and fast talk that it's confusing for anyone, plus you can't see in black and white what is really going to be charged. I was told about the monthly fee with no taxes (as they try to protect their customers and fight for them) then 'there was a state sales tax added'. When told about the 'good deals I was getting' it ended up that they got me confused when they mentioned $48.99 and then all the other numbers for this and that... Guess what? Was charged for "processing fee" of $49.99 not authorized; plus the first month of $52.39 (which I did authorize) BE WARY of this Company- They are NOT Dish, they are only a subcontractor for Dish and if you decide to deal with Dish, Deal only with Dish.. These folks are anything but honest.. They would not give the 'processing fee' back. Had to cancel my debt card and dispute with my bank.

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minus $440
Lititz, US
Jun 03, 2016 8:21 am EDT
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I was told that I would receive local Philadelphia channels, I didn't get them, picture quality was awful, Dish technicians illegally opened the local cable company's box of wires on the side of my apartment, and after just 2 days of service I decided to cancel and they decided to charge me $420 + more. They said the fee for early cancellation would be $240, $10 x 24 months. I argued for 5 hours with them via phone but finally I gave in and said I'll pay the $240. Then they told me it was $17.50 per month x 24 months for a total of $420 plus $10 to ship back their receiver, then they said it was $15 to send back, plus the cost of two days I had the service. I asked if the $17.50 would be on a monthly bill, I was told yes. Then I was told $420 will be charged to my credit card in one sum. So I am waiting for them to send me a box with a shipping label to send back some of their equipment. I also had to go outside to the dish they put in the ground and unscrew a piece off and mail that to them. They don't remove the dish, it's just waste they leave stuck in the ground. What does that tell you about their disposable product? So for two days of DISH service, I owe them at least $435, I had to do work and unscrew part of the dish to send back, make a trip to the post office and was lied to about programming and was extremely frustrated for the past two days and will soon loose my entire savings. I'm an unemployed guy, back in college, caring for elderly parents up against a company with 14 million subscribers and they refused to offer me any sort of break. I am really upset and hope that others don't get caught in their evil web.

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Z girl
Vale, US
Jan 17, 2013 4:04 pm EST

When it comes to Internet problem resolution, Infinity Dish Network is the worst! They are very quick to sell goods, but when it comes to resolving issues regarding Internet services, they are completely inefficient. I switched to Infinity dish network to save money on both my TV and Internet services. For both services, one of my questions always was "what are the hidden charges?" As far as the DISH side goes, I believe I was advised of all the charges. When it came to the Internet side however, I was not advised that there would be a $100 charge to activate the modem line, and the technician did not show up during the time and day Infinity advised me he would be there. When I called DISH to dispute the $100 charge that they had not advised me of, they said they would "expedite" pulling the records of my phone conversation, and that the issue should come to resolution by January 10, 2013. When I still had not heard back from them by 1/14/13 I contacted them. During this conversation, I was advised that the records had not yet been pulled. Additionally, I was advised the issue has been "escalated" and they would call me back at 9 am on 1/15/13. Needless to say, they did not call me back. On the afternoon of 1/15/13 I called them back and they indicated that the request for the phone conversation record was sent but the results were not back in yet. Since the original resolution date (1/10/13) was now 5 days past due, I requested to speak with the supervisor. The supervisor indicated that she would request the records, but could not guarantee the issue would be resolved the same day. On 1/17/13 I called again to find out the status of the phone record and was advised the results were still not in and normally take 7 to 14 business days from the date they are requested. Therefore, according to Infinity, they are within their protocol guidelines despite the fact that I was originally given a resolution date of 1/10/13 and then a date of 1/15/13. This organization does not live up to it's commitments and they are useless with problem resolution. I'm not at all happy with them and so dissappointed that I was not advised of the full charges up front.and that they do have an efficient system to resolve problems. When it comes to Internet services, I would NOT recommend using this organization.

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no_infinity
, US
Sep 12, 2012 11:20 am EDT

Was unable to get Dish at my house. Called Dish and cancelled and they refunded the 57.44 immediately, but still had the 49.95 charge a month later. Called to get it reversed and was then informed of the $10 fee, and so would only get $39.95 returned. I can't believe a company would charge you even when you ended up BUYING NOTHING from them. Do not deal with this company, call Dish directly. So glad I ended up with cable.

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vjmoore
Niagara Falls, US
Aug 13, 2012 4:48 pm EDT
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I have had the exact experience...hoping to get it figured out...will never go with dish in the future

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zl28
Roanoke, US
Jun 16, 2012 11:49 pm EDT

I called Infinity last night for the general information about the package S19.99. The representative asked me for my social security number and my credit card number to be able to answer my questions. I told him, he and his supervisor forced me to buy the $49.99 package and forced me to listen to the disclosure. I refused them and hang up my phone. The representative called me back to continue to sell me the products and also asked me to call him back two days latter to set up a installation appointment. I refused him.

Later on when I checked my credit card account, I found they already charged me without my permission. This is the most terrible company I have ever deal with. Please do not give them any your information. I will report them to FCC and the PSC.

Naomi ZL

MikeL DISH
MikeL DISH
Denver, US
Jun 16, 2012 5:55 am EDT

XZenX,

I understand your frustration from what happened during the setup of your service and would be happy to help get everything straightened out. An HD Duo receiver will definitely serve what you want for those two TV's. If you send me your account number or the phone number on your account in a private message, I can take a look and see about recreating the work order to get another technician out there to install the correct equipment. I will enjoy the opportunity to assist you with this and look forward to speaking with you!

MikeL DISH
MikeL DISH
Denver, US
Jun 16, 2012 5:15 am EDT

partha002,

That's unfortunate to hear that you went through a situation like that. Since we would love to have you with us to give us a try, I'm always here to help and encourage you to let me know if you have any questions! I hope you enjoy your weekend and look forward to hearing from you!

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XZenX
Miami Beach, US
Jun 14, 2012 12:44 pm EDT

Dish network Is a RIP OFF! We order dish network and the sales person was speedy in what he was saying and couldn't understand much. He asked what kind of t.v. we have and we told him we have a digital AND an hd TV. When the technician came he hooked up the TV and they brought too digital boxes! We called and asked why didn't they send one digital box and one hd box like the customer service rep said we will get and they told us we weren't "qualified" for a hd box! They tricked us for the sale instead of telling us that before we ordered! We cancelled before the technician even finished hooking up everything and we called using the techs phone and his supervisor said he will refund everything and send a box to return equipment. They not only didn't return any money and failed to send the ups box to return item. We called plenty times n was transferred, hanged up on, run around and finally yelled at and was given massive attitude from the female supervisor that sounds like she is from Chicago or jersey and told us to call our lawyer and hung up on us. I would not even tell an enemy to deal with Dish network/ Infinity!

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partha002
asbury, US
Apr 02, 2012 6:45 pm EDT

They are running a scam!We signed up for Dish network cable package through an authorized 3rd party retailer, Dish Infinity on 4/1/12. We were charged of processing fees of $49.95 by Dish Infinity and programming fee of $37.18 by Dish Network. On the same day, we were researching about Dish Infinity online and found out that there were a lot of negative comments/reviews/complaints about Dish Infinity so we called Dish Infinity on the same day to cancel our purchase, we were told that we had to contact their costumer service the next day. When we called Dish Infinity the next day, 4/2/12, they kept transferring us from one department to another and even hung up the call several times. So, we called the parent company, Dish Network to close the account. We are promised to get $37.18 refunded back to our account. We were also told that they will not be able to refund $49.95 as it was charged by their third party retailer. We spent more than 100 cell phone minutes to get hold of Dish Infinity to get that refund back, but no success. We are disputing the charges as a fraudulent charges with our credit card company (Chase). The dispute process will most likely take 3-4 weeks before we find out if we will get our refund. This whole process has been very frustrating and we feel very helpless. It is very sad that so many innocent people like us are getting ripped off everyday and no actions have been taken against this company, DISH INFINITY. At the same time we blame Dish Network as well, since they know how Dish Infinity is treating their customers and wont do anything about it.

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Infinity Inquiries
Boca Raton, US
Mar 13, 2012 9:35 am EDT

We apologize for any inconvenience you have experienced.

Please contact us at Inquiries@infsalesgroup.com so we can pull up your account details and rectify the situation.

We look forward to hearing from you so we can resolve this matter expeditiously.

Sincerely,

Infinity Sales Group

ComplaintsBoard
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4:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network illegal billing practices

Do not give your credit card number to this business. We took advantage of the automatic payment option and NEVER received a bill from them for a year -- not in the mail, not through email, not even clearly identified on our bank statement (they don't put their business name, only an address). When called, we were told to give an email. We did and STILL no bill. Meanwhile, they raised rates and charged for services we never agreed to (or received).

I have asked DISH since July for legal justification for dipping into my account and taking money with no notice and they are indignant, insisting that they get to do it because it's their policy. Well, my family's policy is not to continue to do business with companies that engage in illegal practices. So we're still engaged in a battle with them over termination fees. Their response to consumer concerns? Repeating the same lies over and over -- it's in the contract you signed (of course, it is not anywhere there).

Better yet, if you want to authorize someone to withdraw from your account without having to justify or notify you, authorize me. I'd love to be able to take whatever I need from someone else's account. And then charge them $245 when they stop letting me.

If you're still thinking of doing business with these clowns, also beware that their HD is very poor quality compared to DirectTV and their TIVO substitute a joke.

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bacomer
Fulton, US
Feb 16, 2012 1:00 am EST

Hello I couldn't help but read your post and have to say that I have had the same problem. I decided to dump that pile of garbage because as you said they do illegally charge your credit card with autopay. I told them I had enough of that and switched to SatelliteDirect. This is an online TV provider that offers over 3500 channels directly to your computer. I know you probably don't want to just watch TV on your computer but thanks to the modern advances in technology it is relatively simple to connect your PC to your TV. This has been a great product for me so far. I say give it a try. It is different but it is good. The URL to the website is below.

http://0c1f20by1lge4z284kg9unbkbq.hop.clickbank.net/

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DISH Network false advertising

The Mini Dish Network posted signs locally advertising a free laptop computer with new Dish service

I ordered Dish service from a man named Troy, who I believe is the owner of the company, on October 6th and service was installed on October 8th.

I was promised a laptop within 6 to 8 weeks. After 8 weeks I called about my laptop. Troy had me call his bookkeeper who told me they arrive in 90 days. I called Troy who told me that he tells everyone 90 days when in fact he told me 6 to 8 weeks.

Two weeks before Christmas I called to ask if it would arrive by Christmas. I was told that it would and I could count on it for a present. It did not arrive.

After the 90 days were up I called again and informed Troy and his bookkeeper that I was considering filing complaints against them for false advertisement. I finally got a call back from Troy who informed me that my laptop was mailed to the wrong address. I asked for a tracking number from UPS showing me proof that was the case but nobody would call me back.

Another 3 weeks of messages and no return calls so I called again to let them know I would file complaints if I did not get my laptop and once again that was what it took to get a call back. Troy told me it was in the mail that day and I would receive it in 3 business days.

After 5 business days I left another message that I would file my complaints in the morning if I did not get a laptop or tracking number. Troy sent me a very nasty text message where he states that it is on its way and how he would never lie to a customer. He then called me an idiot, told me that he originally told me it was on its way to get me to go away and told me to do whatever I had to do.

His bookkeeper then called me and informed me she had not sent it as per Troy who asked her to deliver it in person, so he actually did lie.

I ended up driving to Washington state to pick it up myself and it wasn't even a laptop. I was given an Android powered mini book.

I believe it was false advertising for the Mini Dish Network to advertise a free laptop computer and give out an android that only runs applications like your smart phone.

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TommyF@DISH Network
Littleton, US
Jan 31, 2012 5:10 pm EST
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Hi there, PDXJacob!

I apologize for any frustrations experienced with redeeming that offer. If you can send me an email to thomas.faust@dishnetwork.com with more information, I can definitely look into the retailer further on our side.

Tommy Faust
DISH Internet Response Team

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DISH Network taking money & not refunding as promised

On Jan 17, 2012 Dishnetwork withdraw $550.00 out of my wife and I account stating for un-returned equipment which was not true we moved to a new location and transfered service.So I notified our bank and they stated that I needed to get into contact with Dishnetwork and get a refund, so I di and they told me first I had to wait until the payment they took posted to there account than call back the next day so that they could get this resolved and handled so i did and one of the supervisor for Dishnetwork said he put in a refund for the amount due to us and it would be done ASAP because of their error.Well today is the 24th of January and they now have told me that the funds are released but i have to wait another 3-5 days before they hit my bank " What A Scam" it took them two seconds to STEAL OUR MONEY but we have to wait 10 DAYS PLUS to get it back what a ripp off.Our Rent is past due and our cell phone is passed due and we got a 72hr notice for non payment of rent because they took our rent money and are making us wait on there time.

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TommyF@DISH Network
Littleton, US
Mar 06, 2012 8:28 pm EST
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mfradiue,

We are here to provide assistance to customers online. I would be happy to look this over and provide any assistance. Can you send me a message here with more information please?

Tommy Faust
DISH Social Media Representative

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mfradiue
Sacramento, US
Mar 06, 2012 8:09 pm EST
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Its good to know there is someone you can talk to. Dish owes me money; I canceled my subscription while still on the phone with Chauncey, who by the way did not cancel, but charged me extra money and hung up in my face!

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TommyF@DISH Network
Littleton, US
Jan 25, 2012 1:47 pm EST
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Duanepridy,

I apologize for the frustration caused by waiting for this refund, Duane. When a refund is issued by DISH Network it is processed within 24 hours. Once we process the refund, it then takes a few days for the bank to process the request on their end. We can not reimburse a payment until the bank clears the refund, which is why there can be a delay.

If you have any questions or would like me to look at the account and information directly, you can send me a message here. You can also reach me by email at thomas.faust@dishnetwork.com if it would be more convenient.

Tommy Faust
DISH Internet Response Team

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DISH Network stay away

I recently installed Dishnetwork with one of your sales rep, on 11/23. I told him repeatedly I wanted the America's 250. His supervisor Gary came on the phone later and said I could only get Americas Family Pkge and that they needed an immediate payment of $194.21 plus $49.45 for a total of $216.44. I placed the order with Roosevelt on 1123 for installation on 11/24. I said I wanted to make sure I had the Blockbuster Movie Pass and Roosevelt said it would be included. He said after installation to call customer service and ask for the upgrade. I asked him if more money would be needed for upgrade and he said no that the $216.44 covered the upgrade.
On 1124 the tech came and installed, all went well. But when I asked for the movie pass he said he boxes sent were 625 not compatible and I needed 722. When I called customer service to ask for the switch to be made, they tried to bounce me back to Infinity who had already bounced me to Dishnetwork. I was told I needed to pay $449 to buy the box or $199 to rent it. According to the tech, the mistake was made by Infinity who sent in the wrong info on the boxes.

I tried talking to Dishnetwork but they are standing their ground. Not a a single promise made by Roosevelt was true. When I tried to upgrade Dishnetwork wanted an additional $50. Roosevelt kept assuring us no additional monies would be required. I want the boxes switched. Why should I be penalized when the mistake was yours? Own up and absorb the cost. I called Dishnetwork and was hung up on 5 times!

I don't expect any help from you at all so I am making a complaint to the FCC and the PSC and the CEO of Blockbuster and InfinityDish. You are using the old bait and switch routine to fleece customers. Shame on you!

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livetoride2307
Salt Lake City, US
Sep 16, 2011 5:36 pm EDT
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My son was born 4 months early, which forced us to move due to medical expenses. We had just barely signed up with Dish Network and they told us just to put our service on hold, which we did. Now we find out that by doing so we forfeited all specials and discounts by doing so and have to pay the normal rate. I would cancel, but the cancelation fee is outrageous. Now every month I am calling on my bill, because they keep overbilling me. This company is corrupt and I will do everything in my power to steer people away from them. They took advantage of us and failed to mention some minor or should I say huge details. I was very irritated with this and then their lack of customer service since then.

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Borressko
, US
Sep 20, 2009 2:47 pm EDT

In the beginning everything was fine, but all of a sudden several months later what seemed to be a cheaper way for our family has turned into a he said she said discrepancy, and guess who is on the low end of the totem poll... US!

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Mirible
, US
Dec 01, 2009 10:50 am EST

I was using their service for few years, and when I decide to cancel my service I realize I am dealing with bunch of liars and thieves. I called and they said and confirm that my service it’s been canceled, even they gave me a confirmation number. After three months, I realize that they still charging my credit card, when I call them they said no I never cancel my service, I said I have confirmation number for it, LOL they said confirmation number is meaning less (what a joke). So basically all of sadden I was the layer. Just word of advice stay away from them.

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Klim
, US
Oct 09, 2010 5:46 am EDT

Dish Network confirmed via live chat that there would be no charges for shipping the receivers and satelite module and they would send me the prepaid shipping boxes to do so. I recieved the boxes that were prepaid and sent the equipment to them and about 3 weeks later they send me a bill for 30$ to cover shipping cost. I called them and informed them that I had a print out of the live chat session that shows I would not be charged for any shipping expences and the Dish Network rep on the phone said the live chat rep was incorrect. I informed him that I would keep the live chat record to defend my non-payment position and hung up on him.

Lesson Learned: Never aquire equipment that doesn't belong to you as you will be at the mersy of the owner. Go back to the digital antennas they offer plenty of high definition cost free channels after you install your "own equipment".

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Grannystoner
Indep, US
Jul 31, 2012 6:36 pm EDT

I received a flyer from INFINITYDISH today and for the same price I can get screwed by AT&T. At least the will tell it to straight

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zl28
Roanoke, US
Jun 16, 2012 11:41 pm EDT

I called Infinity last night for the general information about the package S19.99. The representative asked me for my social security number and my credit card number to be able to answer my questions. I told him, he and his supervisor forced me to buy the $49.00 package and forced me to listen to the disclosure. I refused them and hang up my phone. The representative called me back to continue to sell me the products and also asked me to call him back two days latter to set up a installation appointment. I refused him.

Later on when I checked my credit card account, I found they already charged me without my permission. This is the most terrible company I have ever deal with. Please do not give them any your information. I will report them to FCC and the PSC.

Naomi ZL

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Robertdish
Plantation, US
Apr 08, 2012 9:16 pm EDT

First of all you have bad credit so that why you didnt get the 722. Second of all you can use the blockbuster movie pass without the 722 you get movies thru the mail and 22 extra movie channels but you need a broadband internet connection and a 722 receiver which you didn't qualify for use the streaming movies and shows which are included in the blockbuster. Third they gave you the family package to start out b/c the upfront cost for you was too much so it saved you money upfront while you can upgrade your package once installed and not have to pay the extra upfront to get installed. Mind you all theses fees are required when you don't qualify at the highest level. So there was no mistake made that's why dish network wasn't able to help you out.
I hope i don't offend you I just saw this post and wanted to clarify what actually happened.
Happy Easter!

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customer1rst
, US
Dec 31, 2011 12:14 am EST

I called infinity to check pricing structure and availabilty of internet for $14.99 month advertised price. The rep named dewight Newman #6411, wanted my credit card # and social security number just to provide me with the internet availibility information. Then hung up when I refused. Seriously. Committed to customer service? Hell no!

Mark H DISH Network
Mark H DISH Network
Englewood, US
Dec 19, 2011 4:21 am EST
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Hi Claire, I am with DISH Network customer service and would be happy to look into this for you. In some cases we are able to review the call. If you can email with the DISH Network account number and receiver number (press menu twice with the remote) we will see how we may help.

Thank You

Mark Haakenson
Internet Response Team
DISH Network LLC
mark.haakenson@dishnetwork.com

Mark H DISH Network
Mark H DISH Network
Englewood, US
Sep 20, 2011 11:49 pm EDT
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Hi livetoride2307, my name is Mark and I am with DISH Network customer service. If you can email with your DISH Network account number and verify your receiver number we will review what occurred with your services and see how we may help. You may contact me at mark.haakenson@dishnetwork.com

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DISH Network taking advantage of the elderly

I spoke with employee of dish network and they said they called me and told me they were going to take like $400 out of my bank account on my debit card. It's not right that you have to have a card to get service.No one called and explained this to me, and the contract was really thick and the man that installed it was in a hurry and didn't read it to me. I didn't have the service long because I had to move in with my daughter due to my health. so they charged me for breaking the contract. I have proof that I moved and was hospitalized and they said it would be okay. As of the past couple months the bank statement has appeared and now I'm in debt because I have a fixed income because I'm disabled. Now my Christmas is ruined. I'm very upset!Dish network took this payment out unknowing to me. I called to cut off the service due to my poor circulation in my legs because I fall due to my heart condition. I hit my head as of getting too hot and was bleeding on one side of my brain. So since I couldn't live alone I moved and could not afford to have the service transferred and dish wanted to charge too much money to even move it. They don't have Internet so I am using comcast for that.I did not receive a return box. dish sent it to a wrong address and seeing that they put the service in my home they would know the right one. There isn't an office where I live nowhere in Tallahassee or in FL at all the office is in Colorado I believe and I still have the equipment due to no return box. So now I have to pay for that also. I thought everything was alright because of my condition they told me they would take care of this problem. I was never notified. I feel dish has taken advantage of me, the elderly. I plan on making a complaint to the bbb when I get done with this one. I ask that Dish network refund my money that has been taken from my fixed income to my bank account. I hope someone reads this that can do something to fix this before I am homeless, there is alot of complaints I see so what's more! I hope that everyone at dish has a merry Christmas because they have ruined mine. Thank you, Alice Ray [protected]@comcast.net, #[protected]

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Sanndy Eggo
, US
Jul 29, 2021 2:34 pm EDT

I'm trying to get my mom's DISH cancelled. She is 93. They came into the mobile home park (where there is supposed to be no solicitation allowed) and told her all her neighbors were signing up. She thought it was something she had to do. SHE DOESN'T EVEN WATCH TV! She called to cancel and they sold her a different package! I called and they tried to get ME to take on her account!. I cannot believe some snake oil salesman is allowed to take advantage of the elderly. They want $440 to cancel. I talked until I was blue in the face. They won't budge. "Unfortunetly there's nothing we can do about it". Yes there is! Be honest and cancel the service! I'm going to have this abuse brought to light if it's the last thing I do.

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Bonnie Dearing Gamblin
, US
May 19, 2021 8:41 pm EDT

I contacted Dish concerning my 87 year old mothers cable bill. She was being charge over $190 a month for TV only, no Wifi or anything else. We got the bill down to $90 a month with all changes to her account and the bill sent to my email as my mom can not hear on the phone. I received notification of the payment withdrawal from her account. It was not the agreed upon amount, instead, it was $120. I am going to report Dish to the PUC if this is not corrected. You ought to be ashamed for taking advantage of her.

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TommyF@DISH Network
Littleton, US
Nov 29, 2011 5:27 pm EST
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Alice Ray,

I'm sorry for any inconvenience you experienced. I would be happy to review everything and assist you further with this. In most cases a cancellation fee is valid, but I would have to look at the account to get more information on that for you.

I can definitely reissue a return box to the correct address for you to return the equipment. If you were charged for unreturned equipment then as soon as we get it back in we will credit the account or refund any charges collected for the equipment.

If you would like me to look up more information on your account or if you have any questions please send me a message here or an email at thomas.faust@dishnetwork.com.

Tommy Faust
DISH Internet Response Team

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DISH Network bad installation

Dish net work came to set up ore install there system at my home and wile doing it thy damage my tv and on top of that when thy install the dish out side thy did not berry the wire and no one want to be responsible for it, i have call and call every time i get some one they keep me holding on the phone for a long long time only to tell me that thy have close the case and on top of that the installer wanted to us the old verizon cable and i told him to run new cable his attitude was very ugly, I think that some other then me should be responsible for the damage besides me "it just not right".

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TommyF@DISH Network
Littleton, US
Nov 15, 2011 2:12 pm EST
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Larizde,

I can definitely understand how frustrating damages can be, and I would be happy to check it out with you.

To make sure I review this fully I would need to view the account to provide further assistance. You can send me an email at thomas.faust@dishnetwork.com with the phone or account number, and I will look into this with you.

Tommy Faust
DISH Network Executive Offices

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DISH Network unauthorized rate changes

Signed a two year contract with Dish Network. I was quoted a lower rate the first year, and then a higher one for the second year. During the term there was an added increase on top of the increase due to the termination of the sign-up discount after one year. This is illegal. The exact terms and figures appear on the contract. They can't just change the figures just because they feel like it. But they did. What's more, since they have my banking information, I'm told will be penalized if I cancel the relationship with them. This is just plain wrong! Some smart lawyer ought to think about lauching a class action law suit. There are nearly six hundred complaints just on this site against Dish Network. How many millions have they robbed or cheated?

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Linda from Oregon
, US
Feb 15, 2012 5:02 pm EST
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Cancel the card you have on file with them until you can resolve the problem. DISH is a dishonest business, withdrawing funds from accounts without notifying customers. With DISH, automatic payment means we take whatever we want every month and don't tell you what or why. With DirectTV, you get a mailed statement every month that you can review to see what you're being charged for.

Just for fun, ask them for the legal justification for taking money from you without notification. I've been asking since July and they can't provide it. Wonder why.

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TommyF@DISH Network
Littleton, US
Nov 04, 2011 2:55 pm EDT
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Einstein-15,

Price increases are very frustrating, and I would be happy to provide any extra information I can. We did have a price increase on 2/1. All companies experience these increases, which reflects the change in the amount providers charge for the channels, costs of equipment/services/etc.. Our change this year was $5 whereas other companies increased theirs by an average of $4-$8. With this price increase we initiated a price freeze on our America's Top and DISH America programming until 2013.

Other possibilities for increases can be due to promotional offers wearing off the account. If you have any questions for me or would like me to research this with you to provide further assistance you can send me a message here. You can also reach me at thomas.faust@dishnetwork.com.

Tommy Faust
DISH Network Executive Offices

Mark H DISH Network
Mark H DISH Network
Englewood, US
Nov 03, 2011 1:23 am EDT
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Hello Einstein-15,

If you can send an email with the DISH Network account number and your receiver number (press menu twice) we will review your account. You may contact me at mark.haakenson@dishnetwork.com.

You may review DISH Network customer agreements at the following link.

http://www.dishnetwork.com/legal/default.aspx

Mark Haakenson
DISH Network customer service.

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DISH Network interruption of service

I am a paralyzed disabled war veteran, who received a 48 hour disconnect notice on my television. I called explained my situation, I receive my government monies on the 3rd of each month. I asked for a 5 day extension and was denied by even upper management, and was told I would have to pat an extra late fee, and reconnect fee, they have no heart. Any other utility co I ever had to deal with at least showed some compassion, but not dish network. Here was my second attempt made by chat, was hung up on via phone by B. Kaham supervisor of customer service, and Susan Macheam another supervisor. Here is the chat session with computer like heartless people.
Welcome to DISH Network Chat.
Jasmine (ID: U1J): Hello John.
Jasmine (ID: U1J): How may I help you today?
John wadsworth: I will need a minute or two to type this, OK my name is John wads worth I am a disabled war veteran, and am on a
Jasmine (ID: U1J): Sure.
Jasmine (ID: U1J): I will wait.
John wadsworth: fixed income that is pain by the government on the 3rd of the month, my wife called today
Jasmine (ID: U1J): Okay.
John wadsworth: She was told that dish would not extend our service for5 days and we would like our billing cycle to be on the 3rd
Jasmine (ID: U1J): For security purposes, would you please verify the last four digits of the Social Security Number on the account?
John wadsworth: I would like to email Charles Ergen and advise him how I was treated, can you help me with my situation, I am paralyzed bed ridden and all I do is watch dish
John wadsworth: 6330
Jasmine (ID: U1J): I am sorry your services are scheduled for interruption on 11/28.
Jasmine (ID: U1J): Thank you.
John wadsworth: 6330
Jasmine (ID: U1J): It is not possible to post pone the interruption date.
Jasmine (ID: U1J): Please make the payment of $68.27 before 10/28 to avoid interruption.
John wadsworth: Please put me in contact with your CEO
John wadsworth: Are u there
Jasmine (ID: U1J): One moment please.
Jasmine (ID: U1J): Please be online while I transfer your chat to the supervisor.
*(Admin24/7) Mark Y.AVY has entered the session.
*(Admin24/7) Mark Y.AVY: Hello this is Mark the floor supervisor, give me a moment while I review the chat.
Jasmine (ID: U1J) has left the session.
John wadsworth: I can't believe your company doesn't help out disabled war vets with a 5 day extension, does Charles Ergen feel the same
John wadsworth: that is why I would like to let him know hoe my wife and I have been treated.
John wadsworth: Mark Y .AVY: our you there
*(Admin24/7) Mark Y.AVY: John this depends on the account.
*(Admin24/7) Mark Y.AVY: Your account is prepaid. And prepaid accounts do not have any options to extend.
John wadsworth: mark Y.AVY 5 days is all I'm asking for, if not please put me in contact with your CEO
John wadsworth: Mark Y.AVY our you there, and can you please put me in contact with your CEO, I know your just following a policy.
*(Admin24/7) Mark Y.AVY: One moment please.
*(Admin24/7) Mark Y.AVY has left the session.
Please wait while we find an agent from the CH50 - ERT department to assist you.
You have been successfully transferred to Kelly (ID: QQA) with the Executive Resolution department.
Kelly (ID: QQA): Thank you for Chatting with DISH Networks Executive Resolution Team. My name is Kelly Ouedraogo. In case you need it in the future my phone number is [protected] ext. 70338. Please give me 1-2 minutes to access your account and review your transcript with the previous agent.
John wadsworth: I'm prepaid cause I only get 1200 a month to live on
Kelly (ID: QQA): Thank you for your patience.
John wadsworth: OK
Kelly (ID: QQA): Thank you.
Kelly (ID: QQA): I understand that you are asking for more time to pay your bill.
John wadsworth: Kelly Ouedraogo that is correct
Kelly (ID: QQA): However, being that your account is pay in advance, you have to pay for services in advance.
John wadsworth: I only receive money from the government on the 3rd of every month
Kelly (ID: QQA): I apologize for the inconvenience.
Kelly (ID: QQA): There is no way for us to suspend the due date on your account.
John wadsworth: that is why I would like to email your CEO, and advise my situation, and have my billing date change to the 3rd
Kelly (ID: QQA): You can e-mail your concerns to [protected]@customermail.dishnetwork.com.
Kelly (ID: QQA): Is there anything else I may assist you with?
John wadsworth: your CEO doesn't want to hear from customers

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Mark H DISH Network
Englewood, US
Nov 02, 2011 3:32 am EDT
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Hi John,

DISH Network does not have an option to have your due date changed on the account. If this was available I would be happy to help you with this. We also do not have contact information for Charlie Ergen that we could provide to you as requested. If you need assistance beyond this feel free to email me at mark.haakenson@dishnetwork.com.

Mark Haakenson
DISH Network Customer Service.

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DISH Network scam, liars, thieves

We decided to better our cable service at home and canceled our local cable service to get dish network. Ever since the technician came to install the inital set up, he told us that there were very weak signals and to let them know right away. A couple of days after the service, we made the first call (Freezing and no audio on various channels) and were assisted over the phone. They told us it should be working fine now and the very next day we had the same problem. After a few attempts on the phone, I contacted customer service reps and asked if we could cancel the service since problem cannot be fixed, only to find out that there was no grace period (At the time we were signing up for the new service, we were told we had up to 60 days of grace period to cancel). I spoke with a couple of reps from executive department, basically, they refused to cancel without a cancellation fee, even if there were no service at our location. I asked for a supervisor and was eventually transfered to lily balboa. Lily told me without sending a technician out first, they wouldn't be able to do anything. So we had a technician out that very next day on a sunday. He came out and said that the tip on the satellite dish had to replaced and that everything would work. That very same night, the problem was still there. So we contacted lily balboa. She suggested to replace the receiver, that we would have to re-install the receiver on our own and let her know if it was then working. We did not receive the receiver until almost a month later (The local us postal service carrier picked up the receiver box along with my regular shipments, thinking that it was part of my shipment, filed a claim with usps and the box was eventually returned to us). As instructed, we tried to install the new receiver but it said to contact the service tech on the phone, so we did and were told a service tech had to come out. We contacted lily balboa and told her that, and she scheduled another service technician to come out right away on a sunday. That service tehnician happened to be the same service tech that came to replace the tip of the sallelite dish and he spent a couple of hours trying to fix the problem but he clearly told us that he didn't know why the signal was weak, but probably due to the trees around our home. An hour after he left, we had the same freezing and no audio. We contacted lily back and was finally told they will cancel our service without any cancellation fee. I asked if we could get refund for all the monthly services, and she stated we had held the receiver too long (While it was lost in the hands of usps) and that the other 2 receivers were working fine so there would be no refund for any of the 5 months service that we received no service on.in the meantime, they had charged our credit card for $390 on the 2nd receiver and even if the technician hand carried the receiver back to his office and showed received in their system, they did not refund until after a full month almost 6 weeks later, and that was only after I continuously contacted the customer service to check on the refund. We finally received a refund of $357.17 (After they still deducted whatever service fee for that month) and after all this trouble, I was glad that it was finally done and we did not have to see or hear from dish network again. But I was wrong! We received yet another bill (Final bill it says) for $32, 24 for the return of the 2 receivers - $15.00 each plus tax. The bill says they will charge our credit card. We are going to cancel this credit card because we cannot feel comfortable knowing that dish network has our credit card number on file and will keep using it and for continuing to charge us whatever they can without even giving us any refunds on the non-service they provided. On top of all this, their customer service, mainly the executive department, unfortunately for us, lily balboa told us that she was the "top of the top" and that there wasn't anybody above her, except for the owner. One thing... At the time lily told us she will send us the boxes so that we can return the receivers, she told us we had to return it within that a couple of weeks or we will be charged for another month service fee, however, she would not overnight us the box and told us it would take up to a week for us to receive the boxes and another 2 weeks to process it through their system. I told her that did not seem fair if we can only ship back in the boxes they provided so we basically had no control over when we can get the boxes, and might be charged for another month of service fee on something that we could not control.
I will never go near dish network and hope to never see them anywhere again! And personally, I feel that lily balboa should not be anywhere near customer service and she clearly does not have the customer's best interest, except to take their money and continue to harass them with more additional fees. There is no such thing as customer service or customer courtesy at dish network as long as lily balboa is the "top of the top".

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Update by helenchun
Nov 01, 2011 7:27 am EDT

*Update*
Mark from DISH NETWORK responded to my email and said that although he would not be able to provide credit back for past months of service (non-service?), he can adjust the final balance so nothing more is owed on the DISH Network account. I have asked for the final statement that shows zero balance and to assure me that the credit card would never be charged again.

Update by helenchun
Oct 27, 2011 3:09 pm EDT

Sorry for all the CAPS, I was really upset and didn't want stop and worry about the i's and t's...
MikeL DISH / Mark H DISH Network --> the boxes have arrived and we have installed, did not work so we finally got to cancel without the cancelation fee, however, Lily Balboa said they had to charge us for the remaining fee for the month and now they're charging us for the returning fee (for the 2 boxes). They keep using the credit card that we used when we initially set the account up, even after we told them not to and even after the service was canceled. When I requested refunds on the monthly service fees for the months that we had no service (during this problem with the freezing screens and no audio), Lily Balboa said because we didn't request for refund sooner and because we didn't contact her when the replacement boxes came in (we DID contact her as soon as we received the replacement receivers but because it was lost in the mail USPS for a few weeks, it wasn't quick enough for Lily).
After all the trouble and not being able to cancel the service right away, and being charged during those months and the shipping fee of returning the receivers. I think it's only fair to pay us back for the service that was not provided. We are requesting for a full refund on all the monthly service fees up until the cancellation, you can keep the shipping fee. AND REMOVE OUR CREDIT CARD NUMBER FROM YOUR FILE AND NEVER USE IT AGAIN WITHOUT AUTHORIZATION! LILY BALBOA DOES NOT AND SHOULD NOT MAKE AUTHORIZATION TO CHARGE SOMEONE ELSE'S CREDIT CARD! I will send Mark H DISH Network the same email to his email address.

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kim smith
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Nov 26, 2008 1:55 pm EST

About 3 months ago a friend got dish network and needed a credit card to secure his acct. I let him use mine . Since then they have been charging his bill to my credit card, I called them to have the bill sent to his house . I get someone who can barely speak English, and he says he needs an acct. no. I explained to him 4 times that we don't have one since we have never recieved a paper bill. He cant find it in their system. DUH! I ask him how many people with the same name as mine in a town of 500 have 2 accounts he says alot, I say BULL! Not to mention the credit I was supposed to get for someone else hooking up with them. What a bunch of nitwits after my contract is up I will be going back to Direct TV!

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successones
Saint George, US
Oct 31, 2011 6:38 pm EDT
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Thanks for the warning. I knew there was a reason I never did sign up with Dish Network...

I see the same complaint already hit [redacted]. Good timing with all these door to door scams.

Mark H DISH Network
Mark H DISH Network
Englewood, US
Oct 25, 2011 10:56 pm EDT
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Hi Helen, thank you for your post. If you still require assistance with this or would like us to review what occurred please email me at mark.haakenson@dishnetwork.com. Please include the DISH Network account number and full address so we may locate your account.

Mark Haakenson
DISH Network Customer Service

MikeL DISH
MikeL DISH
Denver, US
Oct 25, 2011 7:19 pm EDT

Your post caught my attention, helenchun, as I found it interesting! I'd like to apologize about the whole runaround with getting the issue of the signal worked out. I know that must have been frustrating. Have the boxes arrived to your address yet? Let me know so I can look into it and get this entire situation resolved once for all for you!

I'll look forward to hearing from you!

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DISH Network broken promised, unfair practice, forced payments,

I was a happy customer when I first bought dish network service. Bragged to my co-workers and neighbors about the service. One day, a co-worker told me that he tried the service because of what I had told him. He said that he got the new updated receiver with the capability to watch tv from his cellphone for free. I thought wow, that's great! I will call to see if I can get the same offer. I called and had a wonderful agent tell me that I could get the same offer but it would have to be on my 1 year anniversary date. It was only 2-3 months away, I thought no problem, I can't wait.

A couple of weeks prior to my anniversay I called customer service to see how the upgrade would take place. Would they send a technician to switch out the boxes or send it through the mail. I was informed by this agent, that there was nothing in the computer indicating any such offer was given to me. He then quoted me $800 for the same equipment promised to me that would be free on my anniversary date. I politely declined and although I was disappointed, didn't think anything of it. I was certain that I was given the offer because the agent also gave me a couple of free PPV movie vouchers that they sent by email and I got the email to prove it.

Well, on my anniversay date, one of my receivers goes dead. Just shuts off. I contacted Dish Network and was told that to replace the receiver with an upgraded one would be $500. I declined. I asked to turn it back on and was told that they were sending a box to have it returned. I was told they were going to replace the box. I returned the dead box. I received nothing. I called to ask about the replacement box, they said that the system said the box was being replaced. I got emails confirmign they shipped the empty box for me to return my dead box. I got an email stating they received the box. I got no email stating the replacement box was being shipped. I called several times to complain that my contract was for 4 TV sets to be on the system and I only have 3 now. This time I was quoted $650 just to get the original receiver back.

I waited a few more weeks then called and cancelled my service because Dish Network had changed the service from 4 TV sets to 3 without my permission and no explanation. Dish Network proceeded to TAKE a cancellation fee from my checking account. I disputed the fee before they took it, after they took and with the bank. After the bank allowed it to be taken out without my permission, I closed my bank account and filed complaints with the bank and its consumer protection agency that they allowed a withdrawl from my account against my will. I paid about $225 for a cancellation fee, about $45 to ship the equipment back. When they asked for the little box on the actual satelite dish, I explained that its on the roof of a 2 story home (practically 3 stories in the air), I was told that I could pay $75 for someone to come out and get it. So I had to risk serious injury or death to climb all the up there and get it.

After all my complaints and talking with excutive resolution person, dish network gave me a $50 refund. Then the bank mysteriously bounces the last monthly payment $112.50 several weeks after I had closed that account stating that the funds were not there. This monthly charge was for the month after the date I closed the account. Then dish network begins to call me regarding the payment. I state that the charge was for a month that I did not have servie and I would like a refund of all the charges related to your changing my service without my permission or agreement. They stated that the $50 was their offer. I replied that it wasn't satisfactory and to reconsider. They continue to think that I am not entitled to anything more. Now they have bill collectors one after the other contacting me.

This is a horrible company. They have actually gone as far as to erase all the communications from my account. I have emails, phone records, bank records, etc. The person at the excutive office told me that technically there were only two notes, one when I opened the account, another when I closed it. I hate conflict and the chore of fighting against unscrupulous people but it seems that I have fight Dish Network. First I am gonna tell my story everywhere and every way I can (so I apologize if you have seen it somewhere else), and it looks like I will have to take this to court to get it resolved. What a waste of time!

Avoid Dish Network if you can. They will promise you things and not honor them. They will charge you mercilessly for a cancellation fee, shipping charges, and any other fee they can dream of, and if you think that fighting your way to get the attention of their excutive customer resolutions person or department will help? then you are in for a very rude surprise. The notice in the mail that they are going to take their cancellation fee whether you like it or not was the last straw for me.

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Mark H DISH Network
Englewood, US
Oct 14, 2011 5:47 am EDT
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Hi SanAnMan, we can review what occurred with your DISH Network service to see if we may help. You may email at mark.haakenson@dishnetwork.com. Please include the DISH account and pin number.
Mark Haakenson DISH Network Customer Service

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DISH Network antiquated equipment

Beware, if you are to subscribe to dish network, some technician will be crawling around in your attic to install the two cables from the dish to the reciever box. Two cables for one box. Forget using the existing cable installed in your home as a second one will be needed and the installation will come in the easiest way possible to the technician, holes in ceilings, holes in wall, cables running down the side of your home, whatever it takes. Also the equipment is so antiquated. I had dish several years ago and quit to get fios. Due to a move, fios was not available so I went back to dish network. 7 years later and they have the same equipment. No upgades to their equipment. Do not let any sales person lie to you, if you record a program, you will have to watch that program or something else already recorded unlike the newer up to date equipment offered by most othere. Unfortunatley, I am stuck in a 2 year contract and cannot wait till it is over!

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TommyF@DISH Network
Littleton, US
Oct 11, 2011 4:14 pm EDT
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Caljonz,

I understand it can be frustrating switching providers and getting new equipment. We have made great strides in terms of equipment we offer including HD equipment and Sling technology. If you can send me a message here with any questions you have about equipment I would be happy to assist you.

If there's anything specific about your account you want me to check into just send me an email at thomas.faust@dishnetwork.com and I will look into it!

Tommy Faust
DISH Network Executive Offices

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DISH Network unauthorized charge

Dish network charged me $355 for the cable boxes that I returned and even got the confirmation from them that they were returned.
After calling them they said they would return the money in 3 to 5 business days.

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TommyF@DISH Network
Littleton, US
Sep 27, 2011 3:29 pm EDT
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Hey marcrobson,

Refunds can definitely get frustrating waiting for. CC refunds do take roughly 3-5 days and checks can take 7-10 days. It sounds like everything should be handled from here, but if you have any questions or would like me to look up information let me know!

You can reach me here or at thomas.faust@dishnetwork.com.

Tommy Faust
DISH Network Executive Offices

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DISH Network termination over aht

I was with dish network for a year and 2 months. their pamphlet states you pretty much just need 1 yr of customer service exp. which I did. I never worked at a call center before nor am I really good with computers. I was still learning how to type and talk at the same time still. the training was ineffective in my opinion. there were many techinal/billing issues that was very unclear as to what the solution would be. all stats were good except aht (average handle time). it wasnt like I was chit chatting on the phone. many times you need someone to help and their isnt a supervisor in sight. your dealing with senior citizens terminology : clicker as opposed to remote. many customers having 2, 3 4 issues on one call. using aftercall was discouraged from being used at all to take a break, when you were just screamed at by hostile customer upset because they have no signal. for the first six months I was pretty nervous about getting terminated for a non negotiable. they have a customer satisfaction survey a caller takes when finished speaking with agent. 5 is the best score. 1 is the worst. a senior citizen gave me a one because I was supposed to call him back after doing some troubleshooting off the phone, which I tried. spent 5 minutes trying to get a hold of the customer. left detailed notes on the account as to the situation. the phone would ring 12 times. but still, I got a 1 for something out of my control and can affect your metrics in a big way. for quality assurance I got 10 points taken off my overall score for not resolving customer issue. which I did. the person who monitored my call stated that I did not resolve customers issue because I did nt leave detailed notes on the account. but the customer needed a replacement receiver. which is what I did. account shows my id number including the time the ra was sent to the customer. the score was never overturned. I can honestly say I was miserable. when I was terminated, they called me to the front. they sent someone to gather my belongings. I was not allowed to go back to my desk. they went in my desk. tossed all my personal stuff in a cardboard box and had it waiting for me at the frontdesk. I ve never been fired before. it definitely was an experience. it taught me a lot. that working at dish network was not about making sure customers issues are resolved but to hurry off the phone to get to next customer. thank you dish network, and there is no sarcasm when I say this, that you taught me a valuable lesson in life: that anyone is expendable even if they are doing the right thing. I wasnt fired for going against company policies. I wasnt fired for being absent. I was fired because I took a little extra time to make sure I was doing everything the right way. you' have forced me to push myself. and I have. where im working for a company that relies on helping people. discretion to anyone seeking employment with dish. its a demanding environment. stressful environment. one that gets rewarded with ice cream and candy. food to keep you glued to your computer. their metric system needs to be looked into. its really unfair. and trust me to those in the elusive coporate office, im not the only one in your call centers that feel this way. I challenge you. to do our jobs for 4 weeks. and see how you fair.

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griffin.schulz
Tulsa, US
May 23, 2012 5:39 am EDT

Bahahaha, you are a joke dude. I work at the Tulsa call center also (the one near Walmart? Yeah). They are difficult metrics sometimes. But they re ALWAYS monitoring and editing the standards for metrics, such as AHT, CSAT, and QA requirements.

I too struggle with AHT! But you don't hear anyone else crying! Just like that the previous comment: it is all about efficiency and effort. I mean, you could get butt-hurt every time a customer was angry or dissatisfied. But just try to resolve te issue or tell them the facts, because ultimately if their request violates business policy, it usually is not our fault. Also, too you have to consider how they feel as the customer towards us, because at one point in time your were customer unhappy with a service. You also have to consider that now that you are/were an agent how it feels to be the CSR more than a customer, you understand more now how we agents work (it's a JOB!) and how you tried to deal with an agent prior to ever becoming one.

So if you're going to complain because you didn't push yourself to be more efficient for the company and more compatible for the customer (for resolution purposes), then buddy you're in the wrong business. In every job, your going to have a different animal. The question is... Are you up for the JOB? The WORK it will take? Because no matter what industry you're in, YOU have to mold and train YOURSELF for the industry.

So to clarify, YOU were the root cause for not meeting company STADARDS, and it was not your employers fault that a CUSTOMER gave YOU a bad CSAT. So you non-negotiable was something you ultimately caused.

If you're really in Tulsa, try working at Alloraca (sp.), especially if you think Dish is bad.

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luke4811
Harlingen, US
Oct 15, 2011 4:57 am EDT

Dude really? Your just mad that you were not good at your job. First of all your AHT (average handle time) is the one metric you have complete control of! Your acting like you are being singled out when really you were not doing your job effectively! If your team can meet the standard and help 14million customers then you should too! Second of all, CSAT's are something you can control as well. If the customer was happy enough with the initial service you provided then they won't give you a bad score. And if that elderly man did give you a bad score, then the other customers that will score you will make up the difference for one bad score if you do your job correctly. There is no excuse for your poor performance so quit blaming others, you were bad at your job so get over it.

Finally, as for you saying " THOSE IN THE ELUSIVE COPORATE OFFICE, IM NOT THE ONLY ONE IN YOUR CALL CENTERS THAT FEEL THIS WAY", Grow up! I have been a fronline agent, granted it wasn't easy every call, but it isn't as hard as you complain about! I worked for the Loyalty team, and that was tough but we still helped the customers and did it when the guidelines for performance. The corporate office primary mission has always been that of the satisfaction of both employee and subscriber alike. If I was lying then we wouldn't have any customers! As for rewards!? You need something else other than a paycheck as an incentive to keep a job? What are you a child? It is a job, and it requires efficiency! But for those who perform in AHT (average handle time), CSAT (that's customer satisfaction surveys! not impossible to make a customer happy!), and Quality Assurance, then you are entitled to a reward for your hard work. You obviously didn't perform, so of course you need some ice cream and candy to help get you through the day.

So in closing I just want to say, Grow UP! You didn't get fired because you were trying to do your job. You got fired because you couldn't do your job. You were not able to complete your work on time, and you failed to satisfy the customers. I am sure you were fired for other reasons, but obviously you are excluding that information to moan about everything else. I am happy that you got another job, just make sure you don't slack off there because if you do the same thing there that you did at Dish then I would keep the wanted ads very close with an updated copy of your resume.

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DISH Network - equipment return fee

Welcome to dish network chat. Christhoper (Id: v6t): your patience is greatly appreciated. Christhoper (Id: v6t): how may I help you today? Daniel fidoe: when did your office ship out the boxes so that I may return my equipment? Christhoper (Id: v6t): I will be happy to assist you with your request. Christhoper (Id: v6t): for security purposes, would you...

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DISH Network rip-off, unauthorized charges

I signed up for Dish Network and I'm currently under a 24-month contract with them. I signed up for their currently cheapest programming, $24.99 package that included USA, Lifetime, CNN, and many others - over 60 channels total. I had some financial issues, and I had my service with them turned off for a little less than two months. I called and asked for them to turn my service back on. Without telling me, they charged my bank account $297.50 - which is more than 11 months service fee - without even bothering to tell me. I assumed that there would be a charge, late fees or a small charge for reconnecting my service, but I did not expect for three hundred dollar charge without at least telling me. As soon as I saw the charge, I called them, and they agreed to give me a refund of $213 - which I still, a week later have not received.
On top of that, they reduced the channels I can now watch - blocked many basic channels such as CNN, USA, TBS, Lifetime, and many others without telling me - and still charge me $24.99 per month saying since my service was off, I lost all the "extra" channels offered to new customers - so that now, if I wanted the same package I was watching before, I would have to pay $34.99 for it. This all without telling me, and on top of that, charging me full price for the months when my service was turned off - and then some! They refused to refund me any of the $84.25 charge - which is way more than two times $24.99 which would have been the charge for two months service had I had my service on.
I am now under a contract with this company for 14 more months so they could not care less if I get to watch TV or not, and for what price. They know I'm stuck with the contract, so they reduced my package, billed me tremendously for the time my service was cut off, and refuse to return my money. I just spoke with Josh, badge WK5 who explained to me that there is nothing he can do - that by not having my service on for two months, I have no right to the channels that their website shows are included in the $24.99 package. This company is a total rip-off!

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RaymondG@Dish Network
, US
Aug 11, 2011 12:36 am EDT

Rusina,
I came across your post and I would be more than happy to review your account to see what is going on. Just send your account number to Raymond.Gonzales@DishNetwork.com so that I can assist you further.

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DISH Network theft by your employee

I have had one of your technicians live at my home. Upon his arrival he wanted to set up his illegal black box. I said no and we continued to argue. He also upon his arrival asked to store a tremendous amount of wire in my garage stating he had purchased this wire from a dish network technician for onlt $25 per roll instead of the $100 per roll you folks charge him. So when he moved out with a police escort, he had left the wire fearing police might ask about the wire. He has wanted to retreive the wire, and I have insisted that it needs to go ot the rightful owners. So we dont get along. He knows I am treying to turn him in. And he is trying to serve me with papers to keep me quiet. I hope you take pride in your company and wont let your technicians be theives. He takes alot of money for tips from his clients and does his own wall fishes at only $40 cash instead of your $49 fee. He sees on the orders that it shows the old wire in place when it is really new. So he will call it in as needing new wire and upgrades the job and his amount he makes. He gors to lunch and then he is done with the new wiring job calls it in as a new install and gets his $45 or so dollars on top for that. I am a direct witness to this and will testify for you. But I need someone there to take this serious. This man is a theif. He takes a drug test with a fake urine bladder you can buy at your local head shop. He never can take a clean test without it. So Beware of those fake urine bladders. And he also is training alot of your valued technicians how to be crooks also so they can make bigger miney also. The Man s na, me is Daniel Rettig, . His bosses name is Tom he is asian. U have met him. I also called him with this and he did nothing about it. He still hired him after I told hgim that Danny was dirty. So Im not happy how you guys run your business. Danny ran wire for a new accout for my mother and ruined her roof. I paid $1, 600 for the one side and the bigger half still needs done before winter. So please take me serious. Thanks for reading Ron Ferenz [protected]

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Mark H DISH Network
Englewood, US
Aug 18, 2011 2:34 am EDT
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Hello Ron, I am with DISH network customer service. If you set up your services with DISH Network we will be happy to look into this. If you can provide the address for the services with the zip code or account number starting 8255 so we can proceed. You may email this to me at mark.haakenson@dishnetwork.com

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DISH Network roof/attic damage

A tech from Dish re: damage caused to my roof and attic from the Dish Network install. The next day the boss of this rep completed the same inspection and took photo's. In the meantime a rep from claims was assigned The 2nd rep requested I get two estimates for the damage repairs and submit them to him. The estimates were completed and submitted. Note that both Dish reps verbally stated to me during the individual inspections that the damage was clearly due to the installers cutting a "gaping hole" in the attic vent. In the meantime the corporate claims rep insisted that they need to send out another contractor of their choosing. The contractor called to schedule an appt. that afternoon but in the evening called me again sounding drunk and calling me by the incorrect name and hung up. After looking this contractor up on the internet I found he is not a contractor at all but a individual the specializes in “creative barnwood projects”. This "contractor" then called me at the last minute on the day of the scheduled appointed and canceled. Today I received a call from the claims rep stating they only thing they will cover is the damage to the attic vent and not all the water damage in my home. This company is unprofessional and feels they are not accountable to repair damage caused by an inproper install. I have never dealt with a company like this before and hope to never again

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Update by nightbird5
Sep 30, 2011 1:55 pm EDT

And now it's almost October and still no one at Dish is willing to answers my questions and provide a appropriate resolution. Someone should really take a closer look at your claims department; customer service doers not seem to matter to my claim rep. If this ever gets resolved I will never deal with Dish Network again and will make a point to share this issue with both family in friends so they never deal with Dish either.

Update by nightbird5
Aug 04, 2011 6:10 pm EDT

The install was in December 2009 but I did not notice the damage until water entered my home recently. Upon investigation by a contractor they stated the installer cut a hole in my attic vent allowing water in since the install. Two reps from Dish were here in early July and both confirmed that was the cause. The "contractor" the corp claims rep wanted to send out canceled at the last miunte. I have gotten no answers and continue to get the run around from everyone at Dish. The lack of customer service any any type of coherent answer from Dish is most frustrating andthe worst I've ever encountered.

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MikeL DISH
MikeL DISH
Denver, US
Oct 06, 2011 2:06 pm EDT

I see your frustration with this! The appropriate course of action would be to take a look at your account information and get you set up with one of our damages claims agent to review the situation. Please email your account number to me at michael.lemar@dishnetwork.com and I'll make that happen for you!

MikeL DISH
MikeL DISH
Denver, US
Jul 26, 2011 7:33 pm EDT

Hi, nightbird5, I saw your post! This is definitely a situation that I would be more than happy to look into for you. How long ago did this happen? Were you given an account number upon the setup of that work order?

Let me know so that I can further assist you!

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